Two-way syncronization of Google contacts not working properly

asked 2014-06-11 13:00:16 +0200

moosiqpipl gravatar image

updated 2015-05-07 22:32:04 +0200

heubergen gravatar image

It seems to me that the new two-way sync for Google contacts is not working properly.

First, in order to make contact details editable, it was necessary to delete all existing Google contacts, re-setup the Google account and sync the contacts to the address book. After that procedure the contact details lost that world icon and can finally be edited.

Second, I encountered changes applied to Google contact details not being synced back to Google. However, changes applied on the Google side seem to sync to the phone correctly.

Edit 14.07.2014: [] It is still not possible to add/create Google contacts.

Edit 16.07.2014: [] I was halfway wrong claiming the two-way Google sync not working when creating contacts on the phone. In fact contacts created on the phone are being synced to your Google account - however, if you happen to have more than one Google account, the contact might be synced to the wrong Google account as there is no possibility to choose which account is to be affected on contact creation.

Edit 13.08.2014: [] Meanwhile I had to factory reset the phone. After updating to the last version [] again and then setting up the Google accounts, only the first contacts sync from Google worked as expected. After that, no more changes have been synced either from the server or the phone. And even contact pictures will not be synced from the server to the phone. The sync function really seems to be messed up in this version :-(

Edit 02.01.2015: [] Unfortunately, no change in sync behaviour in this OS version either :-( Only the first sync works after a fresh account setup. Additions and changes to contacts are not being synced - neither to nor from Google.

Edit 04.03.2015: [] And again, the situation has not changed with the current version . No further syncing after the initial account setup. Totally frustrating, this :-(

Edit 06.05.2015: [] After one day with I am still unable to experience a reliable sync behavior. As with the prior versions the first sync after initial account setup transferred my contacts from Google to the phone. However, some avatars are missing (others are not, interestingly) and changes applied to contacts have as well as have not been synced either to or from Google (e.g. added avatars or address changes). So, no significant improvement with this version either, I'm afraid :-(

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In my case the situation is that the contact pictures still do not sync from google to device completely. Some pics do but most of them not. I have tried to re-setup the google account several times now. No success. This is starting to get really annoying. Should be supported, but it's not. Any hints to solve this?

shertell ( 2014-06-11 13:40:56 +0200 )edit

Yes, I had that also during one of my attempts. Syncing the contact pics took some time, but at least they showed at some point.

moosiqpipl ( 2014-06-11 14:25:16 +0200 )edit

@shertell: Google limits the number of requests we can do per hour. To avoid hitting those limits, we only download a relatively small number (about a hundred) of avatars in each sync cycle. As such, it may take several sync cycles for all of the avatars to be synced to the phone. To speed the process up, you can trigger the sync manually via the pulley menu option for that account several times during the day, or alternatively you can wait for the (once-per-day) scheduled syncs to slowly pull in all of the avatars.

chris.adams ( 2014-06-13 03:43:19 +0200 )edit

Yes, there are definitely some issues with synchronisation. This is what I have discovered so far:

  • Phone number categories like Mobile, Fixed line, etc. are not synchronised properly, neither from Google account to Jolla, nor from Jolla to Google account. These are somehow messed up.
  • If you change these categories in your Google account, it seems to update correctly.
  • If you instead change the categories on your Jolla, the changes are not synchronised back to Google account properly.
  • And even worse: if you add a phone number on Jolla to a contact that already has some other phone numbers, the new number seems to be synchronised properly to Google account, but: the new phone number keeps the phone symbol, and if you delete that phone number later, one of the other phone numbers is deleted on Google side.

So currently I would not recommend to update your contacts on your Jolla, but only use editing in your Google account until these issues are fixed.

peter.woelflingseder ( 2014-06-14 17:42:24 +0200 )edit

These synchronisation issues affect also connection bluetooth connections with PBAP profile, see my other post: after update: carkit (bluetooth) not working

peter.woelflingseder ( 2014-06-14 18:08:17 +0200 )edit