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[Help] Device stuck in version after factory reset [answered]

asked 2014-06-14 16:56:18 +0200

JoakimK gravatar image

updated 2014-06-18 14:26:48 +0200

eric gravatar image

Hello sailors!

My jolla has had reboot issues since version (naamakanjärvi) and since the last update ( didn't fix the issue for me I decided to do somthing about it myself and reseted the phone to factory settings. This (so far) has fixed the reboot issue, but it also brought more serious issues. My device is now stuck in version When I search for new updates it says that my software is up to date. I also cannot install any aplications from the store. I cannot even enable developer mode and fix the issue from the terminal. When I try to enable developer mode it just shows an endless loading indicator.

I have tried to get developer mode to work with the instructions from this thread: https://together.jolla.com/question/37694/developer-mode-not-loading/ but with no luck. I have also tried to reset the device again and again but the situation hasn't changed.

So I decided to ask here if someone knows what to do or try next.

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The question has been closed for the following reason "the question is answered, an answer was accepted" by nthn
close date 2014-11-24 23:07:53.031576

1 Answer

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answered 2014-06-14 21:25:12 +0200

tigeli gravatar image

updated 2014-06-15 11:29:02 +0200

@JoakimK, unfortunately you will need to contact Jolla Care though Care-website to get the device re-flashed as has never been a public release and due some unfortunate events was flashed to some of the devices while in being served/repaired at Care service. I'm sorry for the inconvenience caused by this.

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@tigeli, Thanks for the answer now it makes sense! I will contact jolla care ASAP to get my awesome device working properly again! It would be awesome if jolla could provide images of different versions of sailfish in the future for flashing devices in home also. Meaby a remote repository or something like that? :D

JoakimK ( 2014-06-14 22:01:21 +0200 )edit

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Asked: 2014-06-14 16:56:18 +0200

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Last updated: Jun 15 '14