Emails do not always get posted from Outbox

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outbox

asked 2014-07-03 17:11:57 +0300

Setok

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http://people.fishpool.fi...

updated 2014-07-03 17:58:21 +0300

chemist
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http://talk.maemo.org/

I just realised I have several emails I wrote on my Jolla, but which are just sitting in my Outbox. I am not exactly sure of the circumstances for when I wrote them, but perhaps it was in areas of low connectivity, or on a flight. In any case they have been there for weeks, without me even knowing they never got sent.

I tested by turning on flight mode and then writing an email. An unclear popup appears, telling me about flight mode, which I dismiss (somewhat annoying). When I turn off flight mode, the email did get sent. I thus do not know what caused those particular emails to not ever get sent, even on reconnect, but that indeed is what seems to have happened.

What is even more frustrating is that there is no way to now send them. If I open one of them up, I can reply or forward them, but not 'try again'. I'll probably create a separate issue for that.

This is quite a worrying situation as those emails were somewhat important. The assumption is that if you write an email, even offline, it will get sent when back online or, at the very latest, when an update is done. Do others have a similar situation?

Edited to mention my email provider is Gmail, in case it matters.

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I've investigate this a bit further, and there are three emails stuck in Outbox. One can be easily excused. However the other two are less obvious, as they are simple replies to a thread for which Apple Mail worked fine. The fact that they are for the same email thread points to there being some issue with the actual thread/headers.

Some things to notice:

Return-Path: k**@ime*****.ee ... From: "K* V* / =?UTF-8?Q?IMEDEP=C3=95LD?=" k****@ime******.ee

Could the UTF encoding be causing issues here?

Setok ( 2014-07-03 22:31:29 +0300 )edit

@Setok - Yes, if address is not correct it will fail to send, would be possible to send me the header of that email to mail-logs at jolla dot com ? You can edit the subject or any other personal info, just replace any regular chars with *. Thanks

VDVsx ( 2014-07-15 10:23:45 +0300 )edit

Email will be send when background sync happens or a manual sync, sending can fail in two known cases, address are not good or email is too big(server reject it), since update 7 a notification is shown informing the user.

VDVsx ( 2014-07-15 10:25:44 +0300 )edit

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answered 2014-07-03 17:58:07 +0300

chemist
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http://talk.maemo.org/

updated 2014-07-03 17:59:11 +0300

removed the bug from tags - as this is maybe odd behaviour sometimes but if you want to file a bug against the inner workings of the email app you need to rephrase! If the mail-app is unable to send in the very moment you are not connected or connection gets switched (this includes that your server does something weird or your account is setup wrong) they might end up stuck in your outbox, but will be sent the next time it tries itself and there is a connection or you trigger it by hand.

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I don't think you understood (or I was unclear). Yes, it's obvious that mails go to outbox if the connection is down or similar. However these emails have been there for weeks and weeks. Ie. they never got sent, despite the connection coming up and having many opportunities to do so. Many other emails have been sent in the meanwhile. Any other email application will continue to try and send, so I would consider this a bug.

It's of course possible it's some other bug or issue, for instance Jolla email having trouble parsing headers for creating a reply (I have sent replies to the same email thread/people from other email clients).

Setok ( 2014-07-03 22:13:20 +0300 )edit

I get you (I ignore the part that mails got sent till the end) but not trying to send an email until it is sent is called power-management, this is a mobile device still! Or do you want your device to stay active while you did not recognize that it was sent until you decide to turn on the internets again? Or bugger you to death when you did it intentionally but are in roaming - constantly beeping and asking for connection. For me this is a feature if not a blessing. If I have urgent mail I make sure it gets out anyways, everything else can wait. That is what happened to me and is good this way. Now to you emails stuck in outbox while others sent afterwards get delivered. That is a bug.

chemist ( 2014-07-03 22:22:16 +0300 )edit

No, I don't think you understand, sorry. For sure, I would not imagine a mobile device would constantly retry, but retry upon connecting to a network, or, at the very latest, when the user refreshes the email client. To emphasise: the emails were never sent, not even when dozens of other emails were. They just sat in Outbox (and I only noticed now they were there, weeks after they should've been sent). I don't mind if there's a delay while roaming and not connected. I mind that something doesn't get sent at all, without me not knowing anything about that.

This has nothing to do with power management or anything similar. The issue is emails were sitting in Outbox not moving, even when they could (and many other emails did). Now, as mentioned on further investigation above, there might be some other issue at play in Jolla's email client (or the emails) which prevented them from being sent. That would need investigation. Of course it would still be useful to have clearer indication of that.

Setok ( 2014-07-03 22:37:00 +0300 )edit

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answered 2014-07-03 21:52:21 +0300