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how do i reset factory settings? [not relevant]

asked 2013-12-28 19:57:18 +0300

mx80 gravatar image

updated 2014-12-12 23:09:27 +0300

simo gravatar image

When i try to reset factory settings my phone ask's a code. Where can i find this code?

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The question has been closed for the following reason "question is not relevant or outdated" by molan
close date 2014-06-06 20:17:24.960209


Before "Reset device" is executed two confirmation steps must be passed: 1) "Clear device" and 2) "Do you really want to clear the device - Accept". If the "Device lock" is enabled then it will prompt for the lock code after the two confirmations above.

virmajor ( 2013-12-30 16:27:25 +0300 )edit

How do i factory reset if jolla boot in loop or better solution simply stop loop of jolla at user level with simple easy steps ! I already removed battery, put back and still continue show near 5 sec logo jolla and then reboot so it very limited control I never had activated developer mode and don't want it !

i just have now fastboot mode Manufacturer: Jolla Product: Jolla logo jolla what is the next step for make life back ?

redge73 ( 2014-01-30 20:15:44 +0300 )edit

Is there a way to factory reset a jolla that :

1) is stuck on the boot logo (no reboot loop) 2) is on (got stuck during its very first update) and therefore cannot be accessed through telnet 3) does NOT have dev tools and SSH enabled ?

I'd hate to send it back after less than 1h of use...

eriolloan ( 2014-02-01 20:29:23 +0300 )edit

1 Answer

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answered 2013-12-28 20:02:11 +0300

Yaniel gravatar image

Did you set a lock code for the device? If so, it should be that.

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No i have not...

mx80 ( 2013-12-28 20:05:21 +0300 )edit

Try setting one and reset with that. (the classic 12345 should be fine) If that works it might be a bug.

Yaniel ( 2013-12-28 20:18:43 +0300 )edit

Does not work

mx80 ( 2013-12-29 00:44:03 +0300 )edit

There is only one "security code" in Jolla phones now (SFOS or earlier). It is the same code as set by the user in Settings > System settings > Device lock.

There is no security code by default in Jolla phone when taken out from the sales package. The code is created by the user in Device lock menu (needs to be typed two times).

As this code is the lock code and supposed to protect the data in the phone (in particular, in case of theft), it is not available anywhere. It cannot be found.

If the owner has never given the phone to anyone else and has not created the lock code himself, then there must be a software bug somewhere.

jovirkku ( 2014-01-31 11:07:26 +0300 )edit

If this problem is solved, please accept the answer or place your solution here and close this question.

BonoNL ( 2014-06-05 23:41:02 +0300 )edit

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Asked: 2013-12-28 19:57:18 +0300

Seen: 1,560 times

Last updated: Dec 28 '13