Mobile Data switcher grey out
I can't turn on Mobile Data, because switcher in settings grey out and unselectable. Restart connman, ofono services, reboot phone didn't helped. What else I can try to do?
We have moved to a new Sailfish OS Forum. Please start new discussions there.
I can't turn on Mobile Data, because switcher in settings grey out and unselectable. Restart connman, ofono services, reboot phone didn't helped. What else I can try to do?
In my case the root cause of the problem was the file /var/lib/ofono/ril.
The file contained a line with key DefaultDataSim: DefaultDataSim= The value for this key was the name of a subdirectory with the settings for a previous SIM card. Once I updated that value to the directory that was created for the new SIM card the mobile data icon became enabled (after restarting the ofono service as per the instructions in the answer from zlatko) I checked the file afterwards, and now the "DefaultDataSim" line has been removed, so it is possible that the file could have been deleted altogether.
Hope this can help someone else too :-)
No answer but further question:
I have a Jolla 1 device and I'm just a user without big coding experience. Sailfish version 2.0.5.6.
I live in Finland and until two weeks ago I used Saunalahti operator, everything worked fine. Then I had to change to Elisa and at the same moment I changed sim-card the mobile data switcher turned grey. Now I changed to DNA (because my number changed from private to our company). Switcher is still grey. And there is no sign visible in the upper right corner of 3G or 4G connection, despite I had it with Saunalahti here. APN settings should be ok.
Restarting phone or flight mode doesn't help. Switcher is still grey.
I tried turning this ophono service off and on, but terminal says access denied. And in var/lib/ofono/... I can see the different folders but file manager says I have no rights to see the files.
Could somebody help me with this? In a way that I can understand what I should do with my little experience?
Thanks a lot!
Hello all In my case it was the error that in the ril file in /var/lib/ofono/ still the configuration settings for my old sim card (I recently changed provider) were noted. So I had to stop the ofono.service, edit the file /var/lib/ofono/ril to point to the correct configuration folder and restart the service. That was it.
I had the exact same problem, and this solved it. Inputing the correct APN details through the normal settings had no effect, and the mobile data icon stayed greyed out, even after restarting and replacing the card. I don't know if it's related, but both SIM cards used the same network, in my case NTT DOCOMO, in Japan.
K-Nick ( 2016-12-12 11:53:25 +0300 )edithi, I just bought the intex aquafish, and internet mobile data does not work, it keeps grey out. I do not kwon what to do. My provider is Movistar from spain. Can you help me with that? I already edited the APN and everything seemed correct. Do not know what to do next
thanks
rai ( 2016-12-16 22:06:52 +0300 )editHi, I just changed operator in Finland and mobile data stopped working and was grayed out like described. I removed all sim configuration directories like described in the other answer but it only started working after changing /var/lib/ofono/ril to point the new configuration directory. Thanks for sharing this!
TK009 ( 2017-03-28 14:03:28 +0300 )editWrote Jolla my MCC and MNC so that they can add the mobile data settings of my provider. That did not happend by now, but: They fixed the regression (at least 1.0.2.5 was not affected) that empty settings lead to a greyed out and so not configurable entry with at least 1.1.1.27.
Hi, I have a similar issue after update 1.1.1.27: I can turn on Mobile Data but when I turn it off the icon becomes gray and I must restart the phone or restart ofono service to make the connection work again.
I look in /var/lib/ofono/
wehre there are four directory: 208...62/ ; 208...62-3/ ; 222...39/ ; 222...39-2/
.
The two directories ending with -number
are empty.
The other two contain both a gprs file: one for my actual operator (Wind, Italian) and one for an old sim (Free, French).
Because I think the problem cames from these two different configurations, I would ask if can I simply delete the directory of the old operator or if is there a way to reset the network configuration without a complete phone reset.
Thank you :)
Edit: I deleted all the folders and restarted the phone. A new 222...39 folder appeared with correct configuration files but the problem is still there. I also noted that the icon becomes again normal after some time (first time after about 4 hours and a second time after about 11 hours).
Do you have other suggestions?
EDIT(03/03/2015): Update 1.1.2.16 fixes the problem for me
I have experienced exactly the same issue with the same software version. restarting the phone seems to be the only fix that works for me.
willemlaurentz ( 2014-12-22 22:26:51 +0300 )editHi everyone, as I said here , I don't have such a file in my /ofono/ directory. Any idea ? :)
You mean in /var/lib/ofono/your_operator_number/
? You have to go /var/lib/ofono/2082300...
in your case. If there is no such file - try to create it. Below is how it looks like in my case for my operator:
[Settings]
Powered=true
RoamingAllowed=false
[context1]
Name=Internet
AccessPointName=inet-gprs.mtel.bg
Username=
Password=
Type=internet
Protocol=ip
[context2]
Name=MobilTel BG MMS
AccessPointName=mms-gprs.mtel.bg
Username=mtel
Password=mtel
Type=mms
Protocol=ip
MessageProxy=10.150.0.33:8080
MessageCenter=http://mmsc
Of course : first stop ofono.service, create file, start ofono. All is described above.
zlatko ( 2014-10-19 21:09:23 +0300 )editThank you for your feedback (@muchasuerte, @zlatko et al), for your information.
There indeed is an issue on handling an empty Access Point Name parameter on Mobile Data settings. As you know, this is experienced by user as a dimmed "Internet" setting on Mobile Data settings UI which cannot be edited using a Long tap. According to Jolla an improvement for the specific issue has already been targeted for next future main Update (not included to https://together.jolla.com/question/50175/release-notes-software-version-10819-tahkalampi/). Disclaimer: schedules and content are subject to change, as usual :)
Notice: a missing "Internet" setting row on Mobile Data settings UI page should be a separate issue.
To everyone, if you faced/face is issue, could you comment what country&operator (MCC & MNC for techies) you faced this problem, and if it happened when taking the device into use, after a SW update or something else? Pease mention also if you had been editing some config files via shell previously :) Thanks
Germany/mobilcom-debitel (Vodafone network). I thought I was a techie but I don't know what MCC and MNC mean :-D if it's the access point names in the ofono config, they're web.vodafone.de and event.vodafone.de. I lose connection every other day or so. If I restart the network connections via Sailfish Utilities, it complains I need to reboot in order to reconnect my SIM — but I don't, waiting a couple of minutes actually fixes everything. Except every week or so I do have to reboot, otherwise nothing works anymore.
Oh, and all that started happening since the 1.1.1.27 update. My mobile data worked fine before that.
lalomartins ( 2015-01-20 13:41:15 +0300 )editConfiguration and details of mobile network and WLAN settings is explained in this support article of Jolla Customer Care: https://jolla.zendesk.com/hc/en-us/articles/202490128.
For me it gets disabeld as jolla tries to connect to 4G, which is not supported for my provider. So go to settings and set mobile data to prefer 3G.
My fault was to think that 7,2Mbit is LTE, but is only 3G HSDPA. After setting so my phone does not grey out mobile data for 2 weeks up tow now...
At me the same problem. I have updated 24 hours prior to 1.1.1.27Vaarainjärvi of 1.0.8.21Tahkalampi . Germany , Vodafone Smart S. After some time , the compound for mobile data turned off and the symbol for was no longer accessible. I did this preferred switched 4G to 3G preferred . Immediately after the connection has been restored and the symbol available again. Immediately after reset to 4G everything worked again . Let's see what the future brings . So there seems to be setting a problem with the 4G 3G.
rosapold ( 2014-12-23 23:20:50 +0300 )editThis thread is public, all members of Together.Jolla.Com can read this page.
Asked: 2014-07-18 12:41:37 +0300
Seen: 36,380 times
Last updated: May 23 '17
[Fixed in 1.0.3.8] Crash when linking contacts? [not relevant]
Time slider usage in video player of Gallery app causes the app to hang [duplicate]
QAudioOutput isn't integrated with system volume and libresource like QMediaPlayer
Bug: E-Mail synchronization does not work as configured [released]
Word prediction should be always turned off when entering passwords in Android apps [released]
Don't enforce focus to textfield [answered]
[Implemented in 1.0.3.8] Email: Honour Reply-To header [answered]
I'm on 2.1.4.14, and I have this problem.
kat6 ( 2018-05-18 08:42:42 +0300 )edit