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Networking not available

asked 2014-07-31 18:35:18 +0200

Foley gravatar image

I have a networking problem with my Jolla. When trying to connect with WLAN, it says "Networking is not available. Please restart device." Obviously I have tried to restart the device multiple times with full battery. I also tried taking the battery off for several minutes.

Also, although my SIM seems to be recognized, it can not connect to mobile network. The settings screen for Mobile Network is stuck at "Network Registering". I tried switching the prefered network between 4G, 3G and 2G with no success.

I also tried switching the flight mode on but the light only keeps blinking in the settings and does not do anything.

This all started while on a vacation in Hong Kong. At first, everything worked fine but suddenly nothing. I'm now in Singapore and still no connections.

Does anyone have any insights to what could help? Is there any command line commands to force the networking to reboot/on?

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I have exactly the same problem. I've tried all of the above, which hasn't helped.

Someone suggested restarting connman:

systemctl restart connman.service

But that doesn't seem to do work either. Have you tried this yet?

L. Bevelander ( 2014-08-04 17:13:39 +0200 )edit

I have exactly the same problem as well. It happened on vacation in a foreign country after few days without problems.

Tom ( 2014-08-04 23:25:24 +0200 )edit

I did a factory reset yesterday. That solved the problem in the end. It's a PITA to have to do though, so I really hope I won't have to go through that again.

L. Bevelander ( 2014-08-05 12:20:09 +0200 )edit

It happens for me from time to time. Restart helps. But I agree it is not a solution.

Macilaci457 ( 2014-12-30 09:42:47 +0200 )edit

I got the same error during poor mobile data connection after utilities network restart and then trying to turn on WIFI previously turned off and finding a WIFI broadcasting network. Restarting helped for me.

DarkTuring ( 2017-09-13 06:40:14 +0200 )edit

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answered 2014-08-05 00:56:16 +0200

Tom gravatar image

solved for me by removing/backup connman settings

mv /var/lib/connman /var/lib/connman.bak

restart device

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Thanks a lot. That also saved the same problem which appeared all of a sudden today for me :)

digitus ( 2014-08-13 20:31:27 +0200 )edit

It helped for me too. Also, I copied all wifi_* from the connman backup to the new directory in /var/lib, and I didn't even lose my wifi settings. Almost a painless fix :)

tadzik ( 2014-08-30 09:41:12 +0200 )edit

How do you enable devel-su? I tried to enable develpment mode but might be that this Network issue prevents it from starting. Do I have any other option than reset device and loose all android application data?

Teenu ( 2014-09-21 18:18:58 +0200 )edit

If I move the config files back in it just stops working again. Seems like config files for WPA2 Enterprise aren't really supported

Mariusmssj ( 2014-10-23 17:42:21 +0200 )edit

This fixed the bug for me. It happened again as I was trying to use a public Wi-Fi at a airport.

Foley ( 2014-11-21 07:52:19 +0200 )edit

answered 2014-09-02 07:07:09 +0200

Hello All,

Not everytime you see this problem, you might want to either reset your phone OR open terminal and try to run a few commands to get this working. This is not practical. The right thing would be that we should either find the real reason for this situation and then, get it fixed in the right way.

I would really appreciate someone from Jolla to confirm if they know anything about this bug? Like, is this a known issue? This has been happening to me as well and trust me, its very annoying. This has already happened about 10-15 times now and there is no specific steps I can find to say what triggers it. Although, it does happen that in my day-to-day work there are quite often situations that cause network change, like WLAN out of reach, switch to Mobile Data and vice versa.

Sometimes I even notice that the Mobile Data switch has automatically been turned off in my settings. In that case, I have no other solution but to restart the device by whatever means.

Looking forward to hear from someone at Jolla about this,

Br, Aseem

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answered 2014-08-04 17:47:47 +0200

Foley gravatar image

Resetting the device fixed the problem. Mobile Network and Wlan works fine now.

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Resetting the phone to resolve an issue can hardly count as a real solution. Especially not when you are on vacation.

Tom ( 2014-08-04 23:30:38 +0200 )edit

This happened to me just now after a failed Update to Yliaavanlampi ( - no info why it failed, with 5GB spare space available.

Only way to regain connectivity was a device reset, which was a bit frustrating.

velox ( 2015-03-04 08:02:37 +0200 )edit
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Asked: 2014-07-31 18:35:18 +0200

Seen: 1,409 times

Last updated: Sep 02 '14