Received an email from Jolla regarding my HK VIP pre-order, but my name in email and shop.jolla.com account is wrong!

asked 2014-08-09 18:53:32 +0300

amandalam

981 ●17 ●24 ●24

http://dadablog.net/

updated 2016-08-17 15:11:41 +0300

jiit

2678 ●32 ●58 ●59

admin

I have received an email from Jolla but my name on the email ("Hi, {name}") is wrong. When I try to login my shop.jolla.com account, I see the same wrong name next to "Welcome, {name}".

Several of my friends also encounter the same problem. Please kindly investigate and fix as soon as possible, as I don't feel comfortable to place my order with someone else's name and the pre-order deadline ends on midnight (HKT) on Sunday, 10 August 2014.

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My Jolla Shop Acc has problem now too.

Hiro ( 2014-08-09 19:07:42 +0300 )edit

no any email if i choose forget password, until now still no

TMavica ( 2014-08-10 13:27:31 +0300 )edit

5

answered 2014-08-11 17:46:30 +0300

cybette

7999 ●62 ●66 ●56

moderator

https://cybette.github.io...

Hi, there was a mix-up in the database and we apologize for that! The issue has since been corrected and new email invitations were sent a few hours later with the correct user names. I hope you and the others who had the problem have already placed your orders! Thanks for your support :)

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1

Thanks for the prompt action! Wish you a great launch!

chinauser ( 2014-08-11 18:07:08 +0300 )edit

3

answered 2014-08-10 12:05:06 +0300

chinauser

3009 ●16 ●26 ●28

Jolla staff: don't screw up your HK launch. HK is your gateway to China and if disappoint HK users, you stand no chance in mainland China where it's even more competitive.

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Received an email from Jolla regarding my HK VIP pre-order, but my name in email and shop.jolla.com account is wrong!

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Received an email from Jolla regarding my HK VIP pre-order, but my name in email and shop.jolla.com account is wrong!

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