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Backup is not a backup

asked 2014-09-08 12:00:55 +0300

mcfrisk gravatar image

updated 2017-10-17 21:18:41 +0300

misc11 gravatar image

Jolla backup via settings is not a backup. Even data in Jolla apps is not backed up. Jolla documentation and practices should reflect this.

Documentation should suggest that technical users backup their /home/nemo using tar to sdcard or to a safe computer instead.

Also, if reflashing devices in service is the standard practice, like it seems, then it should be written out explicitly. E.g. "All devices provided to service will be erased and reflashed. This removes all user data."

I got my device back and the official backups only managed to get contacts/People, Messages and Browser back. All data from these apps was lost: Settings (mobile network settings, swipe to close, jolla account, display and ring tone settings, developer mode, jolla account), Calendar (all entries lost), Notes (all entries lost), Gallery (all photos and videos lost, but this was expected and documented), Email (all caches lost, all settings and accounts lost), Theme (background pictures etc were lost, maybe related to Gallery though).

I really expected more and I'm disappointed that I trusted Jolla documentation and skipped tarring up /home/nemo on my own.

update: still no proper backup in SFOSv2.0.0.10

update: still no proper backup in SFOSv2.0.2.51

update: still no proper backup in SFOSv2.1.2.3

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answered 2014-09-08 13:03:46 +0300

stezz gravatar image

Thanks for the suggestion @mcfrisk and I am sorry you lost some data you expected to be backed-up.

We have a list of apps which data is backed-up in the backup view. From that list it should be clear what app you are backing up.

Are you suggesting we should put a disclaimer saying "APPS not present here are not backed up"?

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I must admit that if one is coming from Android, it is understandable. There you have your account and if you move to a new device, most of the Apps are re-installed automagically.

Of course, everything is stored in the Google cloud there, whether you like it or not. If one does not care about his privacy, it's nice and easy to handle.

Venty ( 2014-09-08 13:43:18 +0300 )edit

I lost some non-important data but I've had use a few hours to find out what is lost and how to get them back again. I thought I'd done backups which would handle that.

I read https://jolla.zendesk.com/hc/en-us/articles/201804906-How-do-I-make-a-backup-and-restore-it- but didn't properly understand that it's not actually a backup of the whole device or all user settings.

What the link above describes is instructions how to take backups of a few things which seem to include People, Messages and Browser apps. It apparently does not -- maybe even by design -- include Settings, Email, Notes, Calendar, Gallery, Media, Documents, Clock, Calculator, Maps, Terminal and non-jolla apps like all Android things, and anything else stored by user in /home/nemo.

mcfrisk ( 2014-09-08 14:15:47 +0300 )edit

@stezz, Maybe a start would be to really describe what backup is really backing up and what not, especially since Jolla the company already know this.

Then I would expect that technical users are given a workaround like use command 'tar -zxvf /media/sdcard/*/jolla_home.tar.gz /home/nemo' to do real backups of all user data with possible notes on SW release and app incompatibilities etc if SW updates were not done.

And I'm not coming from Android and I don't store stuff in the clouds. I come from GNU/Linux and will stay there.

mcfrisk ( 2014-09-08 14:18:26 +0300 )edit

@mcfrisk Are you talking about documentation or about Backup UI? Backup UI clearly shows what data is backed up, also it provide you a way to select only some of items. It does not show Settings, Calendar, Documents now. Also this is not by design: it is possible to add new backup units, they can be easily provided by any application if application knows how to export/import its own data. Btw, Notes should be backed up.

dez ( 2014-09-08 14:39:45 +0300 )edit

To move backup data to SD card you can do it from the Backup UI pulley menu. Currently backups are stored in the internal flash memory but there is a feature in plans to allow to save it directly to SD card it card is available.

dez ( 2014-09-08 14:43:15 +0300 )edit

answered 2016-05-20 10:37:44 +0300

evo3de gravatar image

updated 2016-05-20 10:38:17 +0300

Unfortunally the "Backup" do not save importat data as Wireless settings, Ambiences, list of installed SfOS Apps etc. So a fast recovery is imposible

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answered 2017-10-17 21:36:53 +0300

Mariusmssj gravatar image

updated 2017-10-17 21:37:26 +0300

I found it quite bad moving to Sailfish X from Jolla C as backup was not comprehensive enough and actually I needed to run it more than 3 times in order to get it working properly.

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Asked: 2014-09-08 12:00:55 +0300

Seen: 2,125 times

Last updated: Oct 17 '17