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Read emails not visible with multiple inboxes(combined inbox)

asked 2014-10-10 15:39:08 +0200

Setok gravatar image

updated 2014-10-17 09:00:44 +0200

VDVsx gravatar image

I just added a second gmail account and now in the 'all inboxes' view if I read an email and go back, the email is no longer visible. Rather awkward if I wanted to mark it as unread or decided to delete it — besides just simply being confusing in terms of locating oneself in the list.

The email is showed if I go to the view the inbox of the account for that email, but it might not even be obvious which account it was from.

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It depends on your expectations. I understand this list as the "all unread"-view, not "all inboxes". It makes sense to have unread mails in one prominent place, while read mails are accessible in the respective inboxes. I understand your confusion if your expectations are different, but after having used my Jolla for 10 months now (roughly), I found this concept is very good to work with.

(OTOH, I use my mailboxes for very different purposes, so for me it's always obvious where to look for a message that's no longer in the 'all unread' view, so your last sentence doesn't apply to me.)

ossi1967 ( 2014-10-10 15:48:32 +0200 )edit

Well, partly the issue is that this works differently from everything else, which is not necessarily a problem in itself if there is substantial benefit to this behaviour. That, at least, is debatable. The real problem is that this differs completely from the 'one account' setup where returning from an email goes back to the view you were in, with that email marked read. So by adding a new account, the UI behaviour changes.

Then, as mentioned, it is very tricky to then figure out where the email actually is if one wants to then mark it unread, to delete, or to deal with it in any other way. This is made further difficult by the fact that emails cannot be marked unread from within the email view itself, only from the list.

This is now making email all but useless for me.

Setok ( 2014-10-10 16:05:21 +0200 )edit

I never had a "one account" setup, so that's another of your problems I cannot judge. (If this is the problem, the easiest solution would be to change the behaviour in the one account setup so it's the same as in normal use.)

Overall, it's a matter of taste, obviously, as I find the current behaviour very pragmatic. I find it hard to progress and find better UI solutions when the discussion includes words like "useless" for such an issue. After all, it's a UI decision that has its pros and cons just like any other. You lived with this aspect of the UI not even for a day; why not give the mail client a week or two to convince you?

ossi1967 ( 2014-10-10 16:44:27 +0200 )edit

It is useless ... for me, as I frequently mark emails unread if I need to deal with them later, but want to check the content. In any case you are making an assumption that I have only tried this for a day. I have been using it this way for a week now. I now frequently find myself going to my iPhone for mobile emailing as it does not demonstrate this behaviour.

This particular behaviour is Jolla-specific so there should be strong justification for it to work this way. I am not sure there is. In any case a more natural fit would be to have tabs or ways to see 'unread email' and 'all inbox emails', which would then work in both cases, both for single mailbox and multi mailbox usecases, if one really wants to see only unread email.

And yes, in the one account setup it works the same way as everywhere else.

Setok ( 2014-10-10 17:37:40 +0200 )edit

I made the assumption because you wrote twoday that you added the 2nd account just now, which triggered your problem. Sorry if this was wrong.

So your proposal is to add a new "all inboxes" view to the UI. I guess that switch (all vs unread) could be implemented from the pulley menu.

ossi1967 ( 2014-10-10 18:17:19 +0200 )edit

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answered 2014-10-16 17:06:41 +0200

VDVsx gravatar image

This is as per design, the "Unread view" is intended to show only unread emails for all your accounts inboxes. if you want to use the client like before you can simply navigate inside the account inbox and read the emails from there(you can also sort the emails by unread first). Other devices don't have the unread view so I understand your confusion, but you need also to select the inbox you want to read, so quite similar at the end.

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You are mistaken, with other devices there is a mixed inbox view with the various accounts intermingled (read and unread). For almost all use this is fine. Your unread view is also mixed, but you don't have a view with all inboxes mixed, read or unread. The unread view is also confusing because in single account use no such view exists, and Mail works differently. The UI is thus inconsistent.

Yes, I can go into the separate accounts (which I now always do, I never use the unread view), but this is different from other devices and, honestly, I rarely care which of my emails an email comes to, as long as I deal with it either by reading, deleting or marking unread for later processing.

Setok ( 2014-10-16 19:54:24 +0200 )edit

Yes some device have a combined inbox, like the n9 for example, this is something that we will consider once app is feature complete and UI can be refreshed.

VDVsx ( 2014-10-17 09:00:00 +0200 )edit

Just to kind of reopen this, as months later, this still annoys the hell out of me. There is nothing in the main view that hints to the user that it is an 'unread view'. All it says is 'inboxes', which would seem to say exactly that: it's all my inboxes, combined.

So I read an email, swipe out to perhaps check one other related email, but now I can't get back to the original email without trying to figure out which inbox it was in, and going to that account's inbox and finding it, hopefully, from there. The email has effectively disappeared from the position it was in merely seconds before, just by the act of reading. Made worse by the fact the email cannot be marked unread from within the email itself (only from the list). How is a user expected to remember/know which inbox an email they just read is from? That's generally not the focus of attention.

I'm struggling to figure out how the current behaviour can possibly make sense, especially as it is in no way shown to the user.

Setok ( 2015-03-04 14:49:04 +0200 )edit

@Setok - Feedback sent to the design team.

VDVsx ( 2015-03-06 11:39:49 +0200 )edit

@VDVsx cheers!

Setok ( 2015-03-06 12:03:09 +0200 )edit
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Asked: 2014-10-10 15:39:08 +0200

Seen: 253 times

Last updated: Oct 17 '14