forwarded apple mails - False representation

asked 2014-10-23 15:50:40 +0300

cvp gravatar image

updated 2014-10-23 15:51:29 +0300

I have the problem that the email that were sent from Apple mail program can not be displayed properly on Jolla Phone.

example: Company A send email to Company B. Content: Text1 + file attachment PDF

Company B has Apple Mail program on Mac. He gets displayed normally. Company B sends to Client A the email by forwarding. and put TEXT2 in to.

Client A, I with my Jolla, get the email with TEXT2, but without TEXT1 and without PDF file attachment.

There is absolutely no other content than TEXT2!

If I now however over Thunderbird look at the email, the entire email is displayed TEXT1 + TEXT2 + PDF file attachment. If i send the email one more time (over Thunderbird)! Then the email is displayed correctly incl. Attachment on my Jolla Phone.

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Comments

@cvp is the original mail attached as .eml when fwd from apple mail ? in this case Jolla email should show it as attachment at least, but won't be possible to open since this is not supported yet.

VDVsx ( 2014-10-23 16:03:19 +0300 )edit

no, there is no eml visible or in attachment

cvp ( 2014-10-23 16:20:16 +0300 )edit

@cvp - would you be able to send me the email headers and structure ? You can remove all body parts and addresses. Using Thunderbird while viewing the email press ctrl+u to access that, send it to mail-logs at jolla dot com

VDVsx ( 2014-10-23 16:24:33 +0300 )edit

ok have send it from my jolla to you... i edit some informations. You wil read somthin like this: TID 6604 and i send it one from my email account (but not thunderbird, its from Strato.de)... somthing with TID 6605

cvp ( 2014-10-23 16:59:34 +0300 )edit

@cvp - no much help there since they get modified by the sending client, like you note about, they do look fine for me, Can you please just provide the source of the email coming from apple mail, like I explained above ? don't need the attachments or the content, just the stuff that shows in thunderbird when you press ctrl+u. thanks.

VDVsx ( 2014-10-24 08:53:41 +0300 )edit

ok i send now the information. i put the complet email , without attachment... its ok. TEST 1 - Sendet from Mac Book (Appe Mail) and the second: TEST 2 - Sendet from iPhone

cvp ( 2014-10-24 09:46:52 +0300 )edit

and? can you work/see now all informations?

cvp ( 2014-10-26 18:29:15 +0300 )edit

Yes, thanks, but didn't had time yet to have a deep look at it.

VDVsx ( 2014-10-27 08:57:51 +0300 )edit
1

Hello, is there any new news about this problem?

cvp ( 2015-02-13 18:22:02 +0300 )edit