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[help] phone dead

asked 2014-11-01 14:36:07 +0300

Ghost gravatar image

the phone boots up and doesnt show up the screen. but i tried calling the phone, it recieves calls still with the blank screen and when i do the gesture to recieve the call it doesnt do anythng. as suggested by jolla zendesk i removed the battery and kept it for atleast 13 hours and tried it on again. but still the problem is there.

the device is not even restting in recovery mode , it says that the recovery image is too old for doing a recovery.

please tell me if there is any solution for this

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Seeing as the device is not responding to Jolla Recovery and assuming you have tried all available options within recovery, then it sounds to me like you best get in touch with Jolla and arrange to send it back for repair/replacement.

There are a few questions across the forum, with Jolla phone exhibiting similar problems and it seems that return for repair/reflash is the fix. I could be wrong.

https://together.jolla.com/question/18783/jolla-hangs-at-startup/#post-id-20265

https://together.jolla.com/question/41030/solved-jolla-phone-do-not-start-but-display-logo/

Perhaps to try Jolla Recovery once more?, I say this because updating the OS can turn out in failure the first go and then after much sweat and tears, the update decides to take and the phone is once again working as it should.

https://together.jolla.com/question/22079/howto-all-computer-users-recover-or-reset-a-device-that-is-stuck-in-boot-loop/

At least if you exhaust all possible avenues as an end user and nothing is working, then it needs to go back to Jolla. care@jolla.com and/or https://jolla.zendesk.com/hc/en-us

I hope you get sorted soon.

Regards,

Edz ( 2014-11-01 15:15:00 +0300 )edit

i live in india and its hard to get the phone to UK ..

Ghost ( 2014-11-01 15:46:28 +0300 )edit

@Ghost - I imagine posting from India is not without problems, but what choice do you have if the phone will not work correctly?

Posting the phone to the UK?, why UK?, did you buy from Amazon UK or something?

Edz ( 2014-11-01 16:58:31 +0300 )edit

i bought it at snapdeal an indian online market... i called them .. they gave a service center number. i gave the phone to them. they didnt even know it was a sailfish os.. ithought that they would have understood it. but still. now i have told them and explained everything that ihave to be clear about the phone and told them that i have no where in my place to go and repair this device. since snapdeal gave me your number. i came to you. and they told that they wll charge for the device that they are going to sort.

i coldn't even claim my warranty there :( i am in a really tight situation :(

Ghost ( 2014-11-01 17:18:43 +0300 )edit

Hmm, tricky situation. Snapdeal is where you bought it, Snapdeal should sort it out and if they cannot sort it out, it should go back to Jolla. I still say contact Jolla either at zendesk or by email, at least you may find out how to proceed as I am fast running out of ideas on how to help you and I don't see anyone else here answering your call.

http://www.snapdeal.com/product/jolla-sailfish-mobile/1569469991#qna_ques_asked

"PRODUCT SUMMARY OF JOLLA SMARTPHONE After Sales Service By HCL Touch In 7 Cities...."

I hope you get sorted very soon.

Regards,

Edz ( 2014-11-01 17:55:01 +0300 )edit

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answered 2014-11-01 14:59:49 +0300

NuklearFart gravatar image

i had this when my phone was new. i did a factory reset as described here https://together.jolla.com/question/22079/howto-all-computer-users-recover-or-reset-a-device-that-is-stuck-in-boot-loop/

i know that this step looses all data but this is better than haveing no phone to use

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i have tried this but there is no response.. when i try to recover it .. it says that the recovery image is too old

Ghost ( 2014-11-01 15:44:07 +0300 )edit

Any news about old image issue?

isgursoy ( 2014-12-04 18:17:52 +0300 )edit
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Asked: 2014-11-01 14:36:07 +0300

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Last updated: Nov 01 '14