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Communication problem with Jolla Store server [answered]

asked 2014-11-08 19:00:52 +0300

molan gravatar image

updated 2016-10-29 06:07:25 +0300

DarkTuring gravatar image

Does anyone else have issues with the Jolla Store (currently)? It seems to be a new/temporary problem.

On my phone I can't download for example the new "7 minutes exercise", or Here Wego Mapping app.

Other issues, cant comments, icons/graphics are being displayed only sometimes, there's constantly the pop-up "Communication problem with store server" and issue started mostly with new OS update.

Oh and I already tried to delete/re-add Jolla account on affected phones + tried it on phone network as well as WLAN connection. Thanks for any possible help :-)

image description

Affected phones are on Sailfish OS, and,

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The question has been closed for the following reason "the question is answered, an answer was accepted" by molan
close date 2017-02-09 18:06:16.303277


Are there still problems with the store? I just got my jolla and can't connect to the store either. This really isn't a great first use experience.

Falk ( 2014-11-13 14:42:57 +0300 )edit


having problems with jolla store general communication problem with server. October 28th 2016, Canada Vancouver time 8pm

DarkTuring ( 2016-10-29 06:00:25 +0300 )edit

@DarkTuring: Does it work again?

molan ( 2016-11-01 11:57:52 +0300 )edit

I have the same problem on both Jolla1 ( and JollaC ( for a few days now.

Edit: I was able to fix the connectivity issues on JollaC by setting the correct date and time. Because it had no SIM card in it, the date and time were not current. Hope anyone else with similar problems will see this comment before wasting too much time :)

Later Edit: It seems that the problem on Jolla1 was in fact related to btrfs allocation being at 100% and no system memory being available (although the disk space was not full). I was able to update an app from the Jolla Store after freeing more memory.

Drekkarian ( 2017-02-09 22:17:57 +0300 )edit

2 Answers

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answered 2014-11-10 20:45:55 +0300

molan gravatar image

Thanks everyone for the comments. Jolla Store seems to work well again and server connection issues are gone. I therefore close the topic.

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I cannot post any comments in store at the moment. Not as a developer to my own app or others' apps. Someone else having this same issue?

joonne ( 2015-08-13 14:59:51 +0300 )edit

answered 2014-11-08 19:33:45 +0300

Titanium gravatar image

Can't install "7 minutes exercise" too, and I'm on There are also comments on the app page on the store confirming it

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Thanks for your report. I could install "Sailgrande" on my phone, but on the new Jolla it's not possible to download anything (at least what I tested).

molan ( 2014-11-08 21:39:57 +0300 )edit

Couldn't install 7 minutes ex either. Randomly picked.meeCalc that installed successfully. About a week ago couldn't open store at all, but it was ok the next day.

Hess ( 2014-11-09 02:28:45 +0300 )edit

same for me, 7 min ex does not install, randomly selected tip calculator app installs ok

pmelas ( 2014-11-09 13:39:08 +0300 )edit


Asked: 2014-11-08 19:00:52 +0300

Seen: 638 times

Last updated: Oct 29 '16