We have moved to a new Sailfish OS Forum. Please start new discussions there.

How i can remove password? [answered]

asked 2014-11-16 04:46:40 +0200

Shwed gravatar image

My son set password and forgot it. Now Jolla is bloked, how i can remove it?

edit retag flag offensive reopen delete

The question has been closed for the following reason "the question is answered, an answer was accepted" by eric
close date 2014-11-17 10:50:10.111474


@Shwed - did you get your password problem sorted?, if so, how did you do it?, or do I assume you simply contacted Jolla and they resolved it for you?, let us know please, thanks :)

Spam Hunter ( 2016-03-14 17:37:11 +0200 )edit

1 Answer

Sort by » oldest newest most voted

answered 2014-11-16 14:42:24 +0200

Spam Hunter gravatar image

updated 2014-11-16 14:44:19 +0200

Sounds like you may need to contact Jolla for this one; https://jolla.zendesk.com/hc/en-us and tell them what you have asked us.

In most cases, to remove a password, you need to know the password. I am to understand that recovery via Jolla Recovery Tool (Telnet) still won't work if you don't know the password that got set, so it sounds to me like a full reset is in order, but with help from Jolla.

I found this snippet of info here on JTC;


For a description of the recovery tool options see this Answer below. For destructive options (e.g. resetting phone to factory settings which will return the device to ex factory state not only for Settings but the complete software version) your device lock code is requested. When you have mistyped it for 4 times, you have to wait for 24 h before you can retry. (Or reboot the device by removing USB connection and removing/reinstalling battery and then pressing the power button to reset the timer.) - As I stated earlier, recovery may not be possible by yourself - contact Jolla Care at Zendesk.for this one.

Good luck


edit flag offensive delete publish link more

Question tools

1 follower


Asked: 2014-11-16 04:46:40 +0200

Seen: 522 times

Last updated: Nov 16 '14