[Bug] Touchscreen not responding while phone is ringing

asked 2014-11-18 19:43:34 +0200

ender gravatar image

updated 2015-06-04 19:03:25 +0200

IZ1IVA gravatar image

Twice so far the touchscreen has locked up when I received a phonecall - specifically, I pulled the phone out of my pocket, the screen turned on, but did not react to anything until the phone stopped ringing (volume buttons did react however). As soon as the ringing stopped, the touchscreen started responding normally again.

tbr on #jollamobile said that he also experienced the problem.

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same to me. I'm still on (Tahkalampi). It's now for a few weeks that the whole UI freezes for a couple of seconds. This also happens sometimes when I receive a call. I got the impression that it is related to the web browser. The problem is gone ( at least much smaller) if the browser is not running.

jollajo ( 2014-11-18 20:21:51 +0200 )edit

In both cases it happened when I had no applications open. Also, the volume button responds immediately, just the touchscreen doesn't register anything (but as soon as the ringing stops, the touchscreen is again responding normally).

ender ( 2014-11-18 21:30:11 +0200 )edit

you could try a solution like this one ; https://together.jolla.com/question/62786/fixreduce-lags-on-1103x-update-9/ and see if it helps.

Philippe De Swert ( 2014-11-18 22:47:48 +0200 )edit

I can try that, but I doubt this was a low-memory condition - I don't like leaving apps open, and I don't have that many installed at all (and as I said, the phone responded immediately to the volume button).

ender ( 2014-11-18 23:40:08 +0200 )edit

This has happened to me as well a few times, however, the only connection I could make was related to the memory usage. Does it happen every time the phone rings, consistently? Even after a restart?

Verify the memory usage with Lighthouse and have a look at the running processes as well. You can sort them by the memory usage and see if you can find any culprits. As I understood, messageserver5 had some memory usage problems until I am still using

Drekkarian ( 2014-11-19 00:53:30 +0200 )edit