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Bug: Phone call can't be answered or dropped [released]

asked 2013-12-24 22:28:42 +0300

Matoking gravatar image

updated 2015-05-07 11:09:16 +0300

Vesa gravatar image

One time I received a phone call and the ringtone I had selected started playing. Instead of seeing the normal call screen (swipe down to answer, swipe up to drop the call), the screen instead displayed the "enter your passcode" screen. I entered the passcode as normal and I was dropped to an empty task screen, where I swiped to an another screen where a notification "1 call in progress" was visible. I selected it, but instead of seeing the normal phone call screen, I saw an empty screen with two empty pulley menus on top and bottom without any ordinary options to drop or answer the call or the green and red call/drop symbols. Since I couldn't answer the call, I closed the application by swiping from the top, which stopped the ringtone from playing.

Edit: This is still a bug - last reported on a phone running Sailfish OS 1.1.2.16

Edit 2: Happened to me today running Sailfish OS 1.1.4.29.

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The question has been closed for the following reason "released in a software update" by molan
close date 2016-09-22 00:47:52.282852

Comments

1

Just happened to me also, 1.0.2.5.

teve ( 2014-01-03 16:01:49 +0300 )edit
1

Is there any known steps to reproduce this? I've never seen it yet.

rainisto ( 2014-01-08 22:55:53 +0300 )edit
1

Yesterday it happened to me too

rajavmik ( 2014-01-10 12:05:09 +0300 )edit
2

This has happened to mee too. I didn't have lockscreen enabled so I saw just normal incoming call. I just couldn't swipe pulley to answer or decline the call. I had to lock phone and open again. Then select 1 call in progress and answer normally.

iheilala ( 2014-01-14 13:23:25 +0300 )edit
3

Just now I got a call and it just displayed the lock screen and no answer options. I had to power off my phone to not annoy everyone at the office. When I called the person back using the call log the screen went black and suddenly I heard the person speaking while I was tapping and swiping.

Wizah ( 2014-01-22 12:09:17 +0300 )edit

Another "me too" also with call out sometimes it can not be shut off before get a respod , say make a wrong call and want to hang up !!

Mr.Thumb ( 2014-01-24 13:26:38 +0300 )edit

This happened also after I had just done a factory reset so it's probably no 3rd party app that's causing it.

Wizah ( 2014-02-22 15:54:50 +0300 )edit

I have had a similar trouble - can't pick up an incoming call, as the pull down menu becomes unresponsive or very slow. After rebooting all is back to normal.

Margus ( 2014-05-24 17:55:06 +0300 )edit

I had a similar problem today : the phone keeps ringing, no possibility to answer or refuse the call, screen remains black no matter what I do. I had to force shutdown to stop ringing.

Jordi ( 2014-06-04 16:28:16 +0300 )edit

Try to reset the phone. Are you using openrepos repository?

idro ( 2015-01-08 16:45:28 +0300 )edit
2

had the same with 1.1.4.29. Phone call was stored in call log. Maybe it's time to use something else as everyday phone and wait for Jolla to mature.

Vesa ( 2015-05-07 11:11:40 +0300 )edit

This has happened to me more than a couple of times.

Rosemary ( 2015-05-07 11:31:26 +0300 )edit

Happened several times to me either - even with the latest update

elastic ( 2015-05-07 13:10:32 +0300 )edit
1

This has happened to me since the last update 2 times.

1 time the phone was connected through blue-tooth with a carkit and i took it of the carkit(switched of the headphones logo in the call application) then wanted to end the call because I got the voicemail. But the phone didn't let me hang up. Eventually I killed the conversation I was then making to the voicemail by taking out the battery.

The second time the I was again put through with voicemail and wanted to end the conversation. Only the end call button didn't respond, when I decided to take the battery out the call was finally ended.It took something like 8/10 seconds more then normal.

This behavior occurred for me since 1.1.4.29.

Please fix Jolla. If needed I can send in logs if you want to and I can try to film it, but it it is not happening very often so it needs to be a lucky shot.

BonoNL ( 2015-05-07 23:19:28 +0300 )edit

Happened to me once since the last update. This was the first time since ages...

Jordi ( 2015-05-08 00:43:25 +0300 )edit

happened again today...

Vesa ( 2015-05-11 09:49:25 +0300 )edit
1

Happened to me two times today. I use jolla from january and this is first time when this thing happened. Call UI was displayed, but up/down slide didn't work. I pressed the power button, then "ignore" screen appeared but buttons on it didn't work too.

On second call I minimize app with right swipe, then opened app again and could answer the call (don't fully remember how I did this). Then i rebooted the device and problem disappeared.

nogreatnamesleft ( 2015-05-12 23:06:05 +0300 )edit
1

This occurred to me couple of times since I updated to 1.1.4.29. From time to time the pulley menues for accepting or ending a call do not work so I either can not accept a call or end a call. The "end call" button also did not work. I have yet to find out under what circumstances this bug occurs. It might be linked to the phone orientation or the proximity sensor.

AkiBerlin ( 2015-05-17 01:23:10 +0300 )edit

3 Answers

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2

answered 2015-07-25 21:14:47 +0300

Ghost gravatar image

this is happening a lot.. and the call doesn't get ended soon. it shows a message after sometime when the call has been closed

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0

answered 2015-07-26 00:48:06 +0300

nas gravatar image

Have you checked about your BTRFS file system if it is full? And not only the " space part " from filemanager / settings, but specificly the BTRFS part.

Try the following guide: https://together.jolla.com/question/30822/root-and-home-disks-full-and-causing-various-problems/

to see if your btrfs is full, and what csn you do to improve it.

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0

answered 2015-07-26 00:58:25 +0300

Matthias gravatar image

happend to me, too. if it happens you can answer or end the call by minimizing the app and by interacting with the minimized tile of the app.

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Comments

happened to me yesterday on 1.1.7.28

pawel ( 2015-09-02 17:56:13 +0300 )edit

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Asked: 2013-12-24 22:28:42 +0300

Seen: 1,092 times

Last updated: Jul 26 '15