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Encourage Peer to Peer User Support

asked 2014-11-24 12:46:50 +0300

mariner gravatar image

updated 2014-11-24 14:51:22 +0300

ossi1967 gravatar image

I find the Jolla community very helpful and not antagonistic unlike the usual Linux crowd who often resent helping newbies and give unpleasant responses to naive questions. I would like to encourage this helpful community and self help somehow in a sort of peer to peer crowd environment. Would it be possible to formalise this slightly and encourage this self help a bit in the way that GiffGaff does its support? I am not asking for a complete copy of this or over commercialising it just a bit more organisation and encouragement of the self help community.

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I voted becaus a) I share your feeling that this community is very 'unlike' and particularly helpful and b) there's always room for improvement; if there's anything we can to to make newbies feel more comfortable, we should do it.

It's just that I don't have any idea what it could be. People ask questions, others give answers, there's an incentive system ("karma"),... do you have any ideas?

ossi1967 ( 2014-11-24 13:18:44 +0300 )edit
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@mariner what is this GiffGaff thing you are referring to?

juiceme ( 2014-11-24 14:23:25 +0300 )edit
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GiffGaff is an ISP in UK where all support is provided by users in return for extra usage benefits and discounts etc.

mariner ( 2014-11-24 14:28:48 +0300 )edit

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answered 2014-11-24 13:42:34 +0300

mariner gravatar image

ossi11967 - This is exactly why I suggested it. It feels like a helpful friendly community which I would like to encourage. I don't think it is necessary or possible to provide any sort of concrete reward, but there may be some additional way of providing encouragement or extra "perks". I was thinking it would be useful to make the help community more structured with possibly a separate website and a way of directing new users to it.

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You're losing me now ;)

This sounds to me a bit like "This community is friendly and helpful, so let's direct new users to a different website" - probably not what you meant, but that's how I read it.;)

ossi1967 ( 2014-11-24 14:28:07 +0300 )edit

OK I did not mean a completely separate website. I think the site is a bit mixed up. A new user who has just bought the product and has problems expects to have something in the box with a phone number and a url etc for aftersales support. I find it difficult to find things on this site. It could be organised more clearly to help people find their way through the site if they have basic problems like a device is dead - how to get it fixed. The same could also above for more techinical problems that require more interactive support. Most of the stuff is here already, I think. I just can't see it clearly.

mariner ( 2014-11-24 14:43:48 +0300 )edit

Oh, that. Yes, you're right. It's all a bit much: opinions, rants, announcements, wishes, and some real questions and answers in between. As far as I know, the possibilities here are pre-defined by what AskBot provides, so it may not be easy to actually split the site. A possible solution could be to find a tag for questions/answers that are relevant to new users (or end users in general; questions concerning every day use of the device) and provide a link on the site that filers only these questions. The tag could be as simple as "help", and a link could be right besider "all" "unanswered" "followed" above ...

ossi1967 ( 2014-11-24 14:49:36 +0300 )edit

Perhaps GiffGaff was not a good example. It sounds like you know more about it than me and I did not want to create a lot of work for this. I guess I really just wanted to tidy up what is already there and maybe provide a bit more encouragement to helpers and to give purchasers the feeling they are getting the same sort of support as buying from a shop

mariner ( 2014-11-24 15:04:16 +0300 )edit
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answered 2015-01-11 23:17:44 +0300

Bokkie gravatar image

Categories could be useful... But I think that's where the tags come in. I can be considered a new user (no phone yet, only been here for less than a day). Yet I can find my way around this thing just fine.

If you need help, shout. Those who do know, will direct you to where you need to be.

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Asked: 2014-11-24 12:46:50 +0300

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Last updated: Jan 11 '15