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Not shown mail attachments [released]

asked 2014-12-09 13:08:57 +0300

Holger gravatar image

updated 2014-12-09 13:37:23 +0300

eric gravatar image

Sometimes I get mails (via mailing list) containing an attachment, but this is not shown in the Mail app. There have been similar reports here regarding unvisible attachments, but they don't help with this. I have such mail in my inbox ATM, so if someone wants to receive it for debugging, I could forward it. Holger

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The question has been closed for the following reason "released in a software update" by Holger
close date 2016-02-19 11:20:01.903175

Comments

Same here happens randomly...

drummer12 ( 2014-12-09 13:17:56 +0300 )edit
1

@Holger - could you please send to mail-logs at jolla dot com. Also could you please send the source of the email as well, you can get that from webmail(show source/show original) or using your desktop client, in thunderbird for example is ctrl+U. Thx a lot.

VDVsx ( 2014-12-10 13:53:20 +0300 )edit

How do I get the logs? I have also mails with the described problem.

drummer12 ( 2014-12-10 14:57:57 +0300 )edit

@drummer - Before logs I would like to see the email source, can you do the same as described above ? If the email contains personal info, don't FWD and get me only the email source, remove the personal info before. Thx

VDVsx ( 2014-12-10 15:01:56 +0300 )edit

Sorry I have only Outlook but I found an option 'source' will send you what I found and another mail where image are only questionmarks ;)

drummer12 ( 2014-12-10 21:21:29 +0300 )edit

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answered 2015-03-21 15:37:57 +0300

Holger gravatar image

This bug is still present in u11. I got a mail recently, where the attachment is not shown.

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These are the kind of problems Jolla should take seriously and fix ASAP so the Jolla can be considered as business phone at all.

late88 ( 2015-03-21 20:41:50 +0300 )edit

Bug is fixed internally already, but due to release schedules probably will be out only in 2 updates from now.

VDVsx ( 2015-03-23 08:41:00 +0300 )edit

@VDVsx: That's great news, thanks.

Holger ( 2015-03-23 10:46:38 +0300 )edit

I had the same problem yesterday, attachment was not shown. I tried to forward the mail to get it, but this didn't work either.

hobbsch ( 2015-06-25 11:27:39 +0300 )edit
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answered 2015-07-04 12:24:35 +0300

Holger gravatar image

This works fine here now in 1.1.6.27 Bug can be closed imho.

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I am still experiencing this bug on v.1.1.6.27 as pointed out here (in the comments): https://together.jolla.com/question/53709/bug-unable-to-open-an-empty-e-mail-with-an-attachment/

Alex ( 2015-07-04 13:12:45 +0300 )edit

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Asked: 2014-12-09 13:08:57 +0300

Seen: 335 times

Last updated: Aug 23 '15