Update 10 killed my phone

asked 2014-12-18 23:29:37 +0300

JuhaP gravatar image

Caution! I updated my Jolla, will not start anymore. Don't know what happened. Thought update had finished (screen and LED were both black). Tried to start, shows me the Jolla startup logo and then nothing.

Just want to say: be careful. Now I need a really good advise - or send the phone to service. NEVER DO ANYTHING IMPORTANT LATE IN THE EVENING - darn, I forgot it.

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How about pulling the battery and then wait for 10 minutes put it back in and start the device and wait for some minutes for it to bootup.

leszek ( 2014-12-18 23:36:44 +0300 )edit

Same here. Update (loading bar) finished and device rebooted itself. After that I waited for about 5 to 10 minutes and believed that update was over (guess it wasn't?). I tried to wake the phone with power button, nothing. Then I rebooted the device.

When starting Jolla startup logo shows then screen goes black and stays that way. Nothing helps.

ellobo ( 2014-12-18 23:38:40 +0300 )edit

Somebody said on the release-notes "thread?" that they are able to ssh into the phone in such situtation. If true this might be fixable (if ssh was enabled).

beeki ( 2014-12-18 23:39:54 +0300 )edit

I too think that the update wasn't ready. I'll try that 10-minute trick. Will get back here in the morning. Have to sleep a little now. Hope I can.

PS. Wish I had enabled ssh :(

JuhaP ( 2014-12-18 23:43:39 +0300 )edit

Well it's fairly typical when updating, you might have something there that botches the update and you end up with a doorstop device. Happened to me an hour earlier too :)

But no worry, you can always do a factory reset from rescue menu, and then download the updates again. (am just now just about done loading Vaaranjärvi again, will be installing in few minutes)

The thing is to have backups, always. And from all your data. :)

juiceme ( 2014-12-18 23:53:34 +0300 )edit