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how to unlock permanently locked jolla smartphone [answered]

asked 2014-12-31 22:44:43 +0200

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updated 2014-12-31 23:45:35 +0200

ortylp gravatar image

My jolla unfortunately permanently locked today. I didn't do anything. I know my password and i made a security check of max 10 times password entry. I never entered once. but permanently unlocked. my os is latest vaarainjarvi. how to recover from this. I am using my company's email and calendar and all other important stuffs. please help immediately.

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The question has been closed for the following reason "the question is answered, an answer was accepted" by eric
close date 2015-01-02 09:53:51.416296

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If you know your password, there is every chance you can recover your phone using the Recovery Tool.

See this article from Jolla's zendesk and check the section on Recovery Tool and how it works/how to use it. At some point during the recovery, you should be asked for the password in order to continue the recovery.

https://jolla.zendesk.com/hc/en-us/articles/202208763#11 - Bearing in mind that you may or may not be able to recover your data.

Good luck!

Regards,

Edz ( 2014-12-31 23:44:45 +0200 )edit

^ Even better! ^ - thanks @rainisto

Edz ( 2015-01-01 15:35:06 +0200 )edit

Markkyboy: link doesn't work any more?

gabriel ( 2015-03-16 15:51:27 +0200 )edit

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answered 2015-01-01 02:51:18 +0200

rainisto gravatar image

https://together.jolla.com/question/41823/howto-permanent-device-lock-recover-your-data-onto-sdcard-if-you-know-the-pin/

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Asked: 2014-12-31 22:44:43 +0200

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Last updated: Dec 31 '14