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[bug] Documents Application becomes unresponsive when trying to open Office 2013 .docx/.xlsx/.pptx

asked 2013-12-31 12:08:57 +0300

DanyZ gravatar image

updated 2014-11-12 17:55:20 +0300

nthn gravatar image

Steps to reproduce
When trying to open .docx/.xlsx/.pptx file, the app becomes unresponsive and no matter how many times you hit "Wait to become responsive" it remains like that and you have to hit "Close" in order to close Documents app.

OS version

This is really annoying. Isn't anyone else experiencing it? I also get a crash when opening .txt from file browser.

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I have a problem opening .docx files. The documents app just crashes when trying to open the file. The file works fine in libre office on OSX. Also using

2Ti ( 2013-12-31 12:21:56 +0300 )edit

Could you please specify where you try to open the document from? Is it already listed in the documents application when you open it? Or do you tap on an attachment you received in the mail application?

ossi1967 ( 2014-01-06 18:05:04 +0300 )edit

@ossi1967 opening file from the documents app. The file originally an email attachment, but is listed in the documents app.

2Ti ( 2014-01-06 18:12:32 +0300 )edit

Is it possible for you to make this file available to us? pptx/docx are generally supported, however, the Microsoft specifications for those file formats are extremely complex, contain lot's of corner cases, and not all documents out there even conform to the specifications -> we'd need access to the file to see what exactly is going wrong in your case.

We are using Calligra (http://www.calligra.org/) as backend for our Office viewer, so files which can be opened in Calligra should usually work on our device as well, with some exceptions for very complex documents requiring huge amounts of memory to parse.

Aard ( 2014-01-31 18:21:09 +0300 )edit

@Aard It is possible. How would I do that though? I can only attach a picture to a post here.

2Ti ( 2014-02-03 16:06:17 +0300 )edit

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answered 2014-11-12 12:29:40 +0300

DanyZ gravatar image

Here is an example.


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https://together.jolla.com/question/59366/bug-word-2013-files-are-not-opened-by-native-document-reader/ duplicates this question.

Can`t open this file on Jolla.

nix ( 2014-11-12 12:48:19 +0300 )edit

@nix your question is duplicate of this one. Please check the id of the question before posting.

DanyZ ( 2014-11-12 14:17:56 +0300 )edit

@DanyZ, not sure that I understand exactly what you mean. Which my question you are talking about? Here is no question of my. I posted the link to the question that duplicates this question. They are both not my.

nix ( 2014-11-12 15:25:59 +0300 )edit
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Asked: 2013-12-31 12:08:57 +0300

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Last updated: Nov 12 '14