asked 2015-01-06 20:00:28 +0300
since the morning on my Jolla screen a have a color line (left upper corner):
I restored the factory settings, but tha didn't help - looks like line of dead pixels
if the only option is to repair warranty?
answered 2015-01-06 20:02:05 +0300
Call care and warranty.
Thats what they are there for. :)
@scribe - see here for more info (if you haven't already).
https://jolla.zendesk.com/hc/en-us/sections/200326857-Where-do-I-go-if-I-need-repair-service-
Regards,
Spam Hunter ( 2015-01-06 23:11:13 +0300 )editanswered 2015-01-06 21:41:54 +0300
Might sound crazy but something like that happened with mine, and its pixels were gradually recovering, leaving it perfect again in about 1 week and a half. My Jolla has less than a year and the line went from left to right almost at the bottom end screen. I don't know why, but you could wait a bit and observe just in case...
Yes I did. But soon after I began to see how It was like recovering itself. Plus the line didn't appear in a very bad place & I live in Spain so I had to send it and so on...I suppose I'd had sent it if it persisted. More than living nanotechnology I thought the device might have been bent, maybe I forced it (pocket or whatever) and it just slowly returned to its good position. I know this is not a proper answer, but it was rare and similar to what it is exposed...just shared what happened to me.
MJoan ( 2015-01-08 01:34:17 +0300 )editAsked: 2015-01-06 20:00:28 +0300
Seen: 511 times
Last updated: Jan 06 '15
Seems to be hw problem, unless caused by something external... How old is your device?
foss4ever ( 2015-01-06 20:15:07 +0300 )editi'm have my Jolla since 11 december 2014
scribe ( 2015-01-06 21:56:07 +0300 )editi'm send i my device to Care - yesterday i received a new device (with new imei)
whole took about 1.5 weeks
scribe ( 2015-01-20 09:06:20 +0300 )edit