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[help] store not able to install or update apps anymore [answered]

asked 2015-01-07 13:54:27 +0300

updated 2016-08-04 15:51:16 +0300

jiit gravatar image

My Jolla-account got a wrong username (my mailadress) so zendesk changed it. I'm not able to download (errormessage: error with store) or update (errormessage: app is up to date) anymore.

First I tried deleting and recreating Jolla-Account. Rebooting and....

So I contacted zendesk, they adviced me to:

rm -rf /home/nemo/.cache/store-client/os-info

But it didn't helped. I tried

pkcon install storeclient pkill store-client

Nothing helped... Any ideas? thanks in Advance!

Update: Maybe just wait til the next software Update? :D

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The question has been closed for the following reason "the question is answered, an answer was accepted" by drummer12
close date 2015-01-14 01:41:33.178833


It does sound more like an account problem and I know you say you have deleted/recreated your account, but maybe have a look here, perhaps there is something to help you (best done on a PC or laptop);


Edz ( 2015-01-07 15:06:45 +0300 )edit

Thanks Markkyboy. I tried these solutions but it didn't solve the problem. I hoped to reset device. I thought maybe someone had also this problem and solved it in another way ;)

drummer12 ( 2015-01-07 18:04:03 +0300 )edit

maybe strange, but did you check your repositories? (ssu lr)

rudi ( 2015-01-09 01:39:42 +0300 )edit

What do I have to search for?

Something more weird: I tried another Jolla Account and with this account all works as expected therefore I contacted zendesk ones again cause I think it's highly related to the account itself (changing name maybe destroyed something...)

drummer12 ( 2015-01-10 14:54:22 +0300 )edit

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answered 2015-01-12 13:46:49 +0300

Keto gravatar image

The problem was that the user name change had not been synced to store. It has been fixed now and store should work with that user account again.

Thank you for reporting this and sorry for the delay.

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Thanks for being patient with a user like me which don't want to reset Device ;D

drummer12 ( 2015-01-14 01:42:42 +0300 )edit

Hi! I am the next with this kind of problem. I made a factory reset of my Jolla1 and still didn't get my phone back updating SFOS from the first reboot or even get apps from Jolla store. Can you @Keto please check my account too? PC75 changed from old e-mail to new ... I got experienced same troubles. ..

PC75 ( 2018-10-09 03:37:23 +0300 )edit

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Asked: 2015-01-07 13:54:27 +0300

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Last updated: Jan 12 '15