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Microphone not working during phone calls [answered]

asked 2015-01-09 11:17:23 +0300

Sander gravatar image

updated 2016-08-17 14:29:12 +0300

jiit gravatar image

Since yesterday, all of a sudden my microphone does not seem to be working anymore when placing or receiving a voice call. Pressing mute/unmute does not seem to change anything and also rebooting the phone did not help. With a bluetooth carkit, voice calls are working, so it does not seem to be network related.

With the aid of the Recorder app from the Jolla store, I am able to record using the microphone, so the hardware seems in order too. In any case, I stopped Android support, to prevent any possible interference of other apps with the microphone, but still it keeps quiet on the other end of the line.

Does the Phone-app have its own microphone volume control that may be turned off for some reason? Any suggestions on what may be the problem or how to resolve it? I couldn't find any related post. My Jolla has Sailfish version Any suggestion is much appreciated. Thanks.

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The question has been closed for the following reason "the question is answered, an answer was accepted" by eric
close date 2015-01-12 10:32:13.094231


Have you tried with the CSD tool? You can run the tool by dialing ##310##. Be aware that the Jolla has two microphones. The second one is on the top and used for noise cancellation so that the remote party can hear you better if you call from a noisy environment.

Venty ( 2015-01-09 12:58:34 +0300 )edit

Thanks a million, the reinstall of voicecall-ui-jolla worked like a charm. Didn't even need to reboot. Any thought on what may have caused the malfunction?

Sander ( 2015-01-09 13:52:07 +0300 )edit

@Sander - Great, glad you're sorted! :)

As for the cause - sorry, no realistic ideas. Although, if I had to answer, I'd be inclined to blame the Android side of the phone but without any explanation, just a hunch. After removing it from my Jolla, I have very few problems other than the ones I cause by messing with system files.


Edz ( 2015-01-09 15:34:40 +0300 )edit

try to enable and disable the loudspeaker during the call It's a bug of

idro ( 2015-01-09 16:07:25 +0300 )edit

@idro - the problem is fixed by installing voicecall-ui-jolla. The OP already stated that enabling/disabling the speaker made no difference.

Edz ( 2015-01-09 16:31:59 +0300 )edit

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answered 2015-01-09 13:11:17 +0300

Edz gravatar image

updated 2015-01-09 15:37:06 +0300

I would be inclined to reinstall voicecall-ui-jolla using terminal, like this;

pkcon install voicecall-ui-jolla enter

Let it do its thing and then reboot Jolla.


EDIT: As per Sander's suggestion, reboot may not be required for changes to take effect.

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Hi, I have similar problem with microphone on Bjorntrasket but when I tried " pkcon install voicecall-ui-jolla " command it returned "this tool could not find voicecall-ui-jolla. :x Any suggestion will be very helpful ;x

Marold ( 2015-10-15 02:01:07 +0300 )edit

Hi @Marold - a quick search reveals that voicecall-ui-jolla is present in the Jolla repo. I've no idea about the status you get. I did the search as nemo, not root but it's there. I wonder if it could be because you're using

I would drop a message to Jolla's Zendesk about your particular problem, but before you do that, in Terminal, you could try, pkcon update - let it do its thing, then do pkcon refresh - this should install/update any missed packages in your installation.

Edz ( 2015-10-15 13:40:10 +0300 )edit

Thank you very much it did help but after reinstalling voicecall ui ,microphone still doesnt work during calls although both csd microphone tests are resulting to be ok :x

Marold ( 2015-10-15 16:37:38 +0300 )edit

I have a very similar problem on Intex Aqua Fish (Device adaptation

Cary Grant ( 2016-11-01 13:32:08 +0300 )edit

Similar problem here since pre-recent update. Jolla 1 -

HeinrichJolla ( 2017-04-12 17:49:48 +0300 )edit

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Asked: 2015-01-09 11:17:23 +0300

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Last updated: Jan 09 '15