[Bug] Brand new Jolla bricked while downloading essential apps and fw upgrade
asked 2015-01-22 02:34:39 +0300
I just received a new Jolla, so it was on the lowest firmware. the phone was downloading the Jolla essential apps, but I also started the "Firmware upgrade download". In other words: everything was downloading at once. (It was still downloading the Firmware, it was kinda like at 10%, so it wasn't upgrading yet ofcourse)
But then, the device gave me "Jolla store errors". So I rebooted the device. After the reboot, the phone bricked: Jolla logo on startup, then a black screen. The phone is actually still on, because if you try to power on again, it will actually turn off (a red LED at the bottom will show up, like when it's turning off the phone)
What do I have to do now? Any idea?
Have a look here for information on recovery of your device; https://together.jolla.com/question/22079/howto-all-computer-users-recover-or-reset-a-device-that-is-stuck-in-boot-loop/
Regards,
Spam Hunter ( 2015-01-22 03:21:48 +0300 )editYeah I already tried, it gives me the following error: Flashed recovery image is too old and does not support phone clearing.
I already followed this: https://jolla.zendesk.com/hc/en-us/articles/202208763#31 But still the same problem.
I just find out that this guy had the same problem like me but there is no solution on it :( https://together.jolla.com/question/74278/black-screen-after-switching-on/
HtheB ( 2015-01-22 03:25:10 +0300 )editSounds like a job for care@jolla :(
Spam Hunter ( 2015-01-22 03:44:28 +0300 )editUgh.. But I just received it! :'(
HtheB ( 2015-01-22 03:52:37 +0300 )editCheck out the final remarks from the guy who posted; https://together.jolla.com/question/74278/black-screen-after-switching-on/
"My Jolla lives!" - seems he had to repeat the process twice before the phone recovered.
Spam Hunter ( 2015-01-22 04:02:26 +0300 )edit