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Amazon app store bug [answered]

asked 2014-01-01 19:48:59 +0300

t0mps0 gravatar image

updated 2014-01-31 00:05:00 +0300

simo gravatar image

I downloaded and installed amazon app store. I was able to purchase couple of non-free apps but now the store wont open right. All I got is black screen. Ive heard others having the same problem....is there already an easy solution for this?

I really wanna have one reliable android store and I feel amazon fullfills that.

We need to have Jolla's attention on this so that they fix amazon app store availability.

BTW: After reset Jolla store said I have android support installed although I hadn't installed it after the reset...some weird things going on....looks like the android side of the phone is not working right....

EDIT: Found solution, but it only works on Kaajanlampi...we absolutely need Jolla to fix this.

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The question has been closed for the following reason "the question is answered, an answer was accepted" by pawel
close date 2017-10-20 08:18:39.897143


I had that problem too.

I had to uninstall Amazon Store app, delete manually its data and then install it again.

ortylp ( 2014-01-01 23:02:08 +0300 )edit

How did you delete its data manually?

Neo ( 2014-01-01 23:56:15 +0300 )edit

It worked fine for me in but when I updated an already installed app it started experiencing this bug. It appears the app store opens a black window on top of everything and the back button is useless.

icebox ( 2014-01-13 09:34:57 +0300 )edit

Start menu or taskbar is the place where you can see every program running on your device. But it is frustrating when taskbar not responding or it is no longer accessible. So here I bring you some effective methods on how to fix windows 10 taskbar not working.

Johnlumsden ( 2018-01-20 10:42:08 +0300 )edit

6 Answers

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answered 2014-01-27 01:05:06 +0300

Hun gravatar image

I had this problem with Amazon app store when trying to update some of the Android apps I had installed via the store.
What seems to happen (in my situation, anyway) is that the store app is downloading the new version of the Android app and trying to install / update it, but it gets stuck doing that (that's when I got the black screen you mention).

The way I managed to fix it is by (via SSH to the phone):

  1. Going to
    and searching for the name of the Android app I was trying to update within the APK files present in that folder:
    grep -i app_name *.apk
    (in my case, it was AccuWeather, so I searched for something like "grep -i accuwea *.apk")
    This is because the actual names of the APK files is not revealing of the apps they represent.
  2. The result of the above search was two files, which, based on their timestamps, indicated the one which was newer (i.e. 102ef236-87b0-4ea5-935d-2319633cb009.apk in my example below):
    -rw-rw-r-- 1 10010 sdcard_rw 7630575 Jan 21 12:55 102ef236-87b0-4ea5-935d-2319633cb009.apk
    -rw-rw-r-- 1 10010 sdcard_rw 7637330 Dec 29 21:13 f3a9b8c2-bddb-45f1-ad1d-de9b90989748.apk
    This would indicate the newer version of the Android app that the Amazon store is trying to install (as part of the update process).
  3. Based on the above info, I went on and deleted the newer file (i.e. 102ef236-87b0-4ea5-935d-2319633cb009.apk for my situation) and reloaded the phone.
    The logic I was trying here is that, if I delete the file that Amazone app store was trying to install, it will quit doing that (and will, thus, allow me to use the app store normally).
    This logic was confirmed, as the app store is now back to normal (i.e. no more black screen).

I hope this helps!

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Thak you for this explaination. It solved my problem :-)

PiroMaster ( 2014-02-16 12:48:36 +0300 )edit

When I try to delete the file through SSH, it tells me permission is denied. Did you have to do anything else? The Nemo account doesn't appear to have permissions. EDIT: devel-su allowed me to delete, but the interrupted download still refuses to finish. I fixed my issue my downloading another application, which seemed to have gotten the stuck one going.

dieterrams ( 2014-03-04 16:29:56 +0300 )edit

This answer also works for me, and it does not require me to manually remove files: https://together.jolla.com/question/33351/problem-amazon-apps-in-constant-downloading-state/ the problem seems to be that, while Amazon upgrades an app, the existing installation of the app somehow gets in the way. If you remove the old version of the app from the Jolla icon view, and then reopen the Amazon store, the upgrade can go on, and the Amazon store will work normal again.

Tijl ( 2014-03-19 22:16:57 +0300 )edit

I'm having the same problem. I'm trying to download Minecraft Pocket Edition, so I clicked install and clicked out of the app to check something else, and when I clicked back, it was stuck on the downloading screen. It's been like that for nearly a month and I can use the app just fine, but it won't download Minecraft at all. I've tried deleting the newest apk file like this answer said, but I wasn't able to find a com.amazon.venezia folder, so I deleted it from com.amazon.mShop instead and it didn't do anything. Anyone have a fix for this or another way to find the right folder?

meeperscreepers ( 2017-01-30 17:31:01 +0300 )edit

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Jones218 ( 2018-09-07 19:54:06 +0300 )edit

answered 2014-01-01 20:14:19 +0300

fk_lx gravatar image

updated 2014-01-02 00:34:14 +0300

Well in my case uninstalling the app, removing all the data it left and installing once again did help. But yes it's not the most comfortable solution.

Jolla doesn't officially support Amazon App Store, but Yandex and I guess the bug can be more connected with Myriad Alien Dalvik software.

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Yandex is the worst android app store I've seen anywhere. Thanks for the info. How did you "remove all the data it left"? Via terminal? Has it been working after 2nd installation?

t0mps0 ( 2014-01-01 20:24:43 +0300 )edit

@t0mps0 yes I used terminal and if I remember correctly

If I remember correctly I got rid of these two folders (probably you don't need to reinstall app, but I've done it anyway when I encountered the problem):



fk_lx ( 2014-01-01 20:29:50 +0300 )edit

@t0mps0 bad news is that this problem with blank screen returns like boomerang at some point after some next app installations.

fk_lx ( 2014-01-01 20:31:16 +0300 )edit

Commands to erase those two folders?

Neo ( 2014-01-01 23:55:31 +0300 )edit

I've had a similar problem - I've got Yandex and Amazon loaded - I did have others but I got into problems whereby one store said there was an update available but when I tried to install/update it the app stopped working. So I recommend only updating an app from the store you got it from.

westy ( 2014-01-02 10:58:55 +0300 )edit

answered 2014-01-13 10:55:01 +0300

t0mps0 gravatar image

updated 2014-01-13 11:30:36 +0300

I really don't know what happened, but I did update my phone to latest OS because I wanted to try native apps from the warehouse.

After that I installed amazon app store and various apps from there without any problem. So at least (for now) my problems w/ Amazon are now solved.

Have Yle Areena, Skype, Hi-Q mp3 recorder and J4T (multitracker) androids + various native apps: CuteSpotify, LLs Vplayer, flashlight...

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Sample ( 2018-01-09 10:01:52 +0300 )edit

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doctor91 ( 2018-11-14 12:12:51 +0300 )edit

answered 2014-04-11 16:59:04 +0300

Matthias gravatar image

I was able to purchase couple of non-free apps but now the store wont open right. All I got is black screen.

Seems to be fixed with the Update of the Android Runtime which came with

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chiru_andy ( 2017-12-13 12:59:30 +0300 )edit

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Geeky Tech ( 2018-01-15 14:02:02 +0300 )edit

answered 2017-10-20 02:06:25 +0300

I had same Black Screen issue with Amazon app store. I figured out that the app was old and wasn't comfortable with my latest OS version. So I simply uninstalled it and reinstalled the latest version and got it fixed. That's it :)

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answered 2017-10-20 08:17:19 +0300

pawel gravatar image

works with upated vrrsion of amazon apo, amazon underground

so closing this

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Asked: 2014-01-01 19:48:59 +0300

Seen: 6,028 times

Last updated: Oct 20 '17