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Not able to download apps from jolla store [not relevant]

asked 2015-03-22 14:05:49 +0200

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updated 2015-03-24 16:37:13 +0200

chemist gravatar image

I have purchased a brand new jolla mobile model JP-1301 from snapdeal india. The phone works fine and I also have a jolla account. However when I try to download and install essential app(calendar, note) from jolla store the app status shows downloading in progress and after a while(10 mins or so) I get a notification Problem Cannot install app. I tried a complete factory reset but it has not helped. I am using Broadband internet connection 2G. Can any body help please??

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The question has been closed for the following reason "question is not relevant or outdated" by chemist
close date 2015-03-24 16:36:55.852742

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1

Have you upgraded the phone to the latest version first?

chemist ( 2015-03-22 16:11:44 +0200 )edit

I have purchased this mobile with sailfish version 1.0.8.19 (Tahkalampi). When I am not able to download any app even a few MB is it possible to download the latest update which is 189.7 MB without any problem. I am using BSNL mobile. Thanks

yogesh ( 2015-03-22 16:52:48 +0200 )edit

So did you upgrade now or not?

chemist ( 2015-03-22 18:01:00 +0200 )edit

@yogesh Go to settings > accounts and update the credentials of your Jolla account. This should do the trick because it seems there is a bug so that you are unable to access your 'My Apps' section of Jolla store.

Alex ( 2015-03-24 12:41:09 +0200 )edit

@Alex I tried to update Jolla Account and also used "Rebuild App Registry" from utilities. Still I am facing the problem. I am using 1.1.9.28 version.

Twinklestar1792 ( 2015-10-14 21:28:18 +0200 )edit

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answered 2015-03-22 14:18:07 +0200

VenomousBane gravatar image

Can you please check the answer in this link - problem with updating

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I have purchased this mobile with sailfish version 1.0.8.19 (Tahkalampi). When I am not able to download any app even a few MB is it possible to download the latest update which is 189.7 MB without any problem. I am using Mobile data services provided by Bharat Sanchar Nigam Limited(BSNL). Thanks

yogesh ( 2015-03-22 16:52:15 +0200 )edit
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answered 2015-03-24 16:31:50 +0200

yogesh gravatar image

Thanks for the helpful tips. I think there was a problem with the internet service provider. I was able to download the popular jolla apps like note calculator clock etc.

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Asked: 2015-03-22 14:05:49 +0200

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Last updated: Mar 24 '15