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Data connections [answered]

asked 2014-01-03 02:36:29 +0300

strongm gravatar image

updated 2014-01-05 16:22:28 +0300

Please fix this. The Jolla does NOT elegantly switch between mobile and WIFI connection. Specifically, once it has used a mobile connection it does not quickly or easily switch to WLAN once the mobile connection is switched off or becomes unavailable. Indeed, often the only way to convince it to connect to Wifi after using mobile is to reboot the phone. And half the time it can't seem to see the available Wifi access points

Nor does it switch easily between Wifi access points that have the same SSID. I have a booster station at the back of the house which my N900, my N9, my iPAD and my iPhone all happily switch to from the main AP. The Jolla refuses to.

Nor does it happily connect it previously learned APs. I seem to have to tell it (by selecting 'Connect to Internet' and then choosing the AP) before it will work.

A smartphone that has problems connecting to the internet isn't really all that smart ...

Additional: Took the Jolla for a road test in town today (multiple free wifi access points all over the place). It essentially refused to switch between them (the apparently known problem), but also had problems connecting to most even when selected manually (N9 had no problems with), and failed to detect (or at least list) many APs much of the time. Indeed at one point, for about an hour or so (I gave up checking after this), the only thing listed was Hidden Network, whilst the N9 listed 6 available APs (and wifi on the N9 is notoriously less sensitive than most phones at detecting signals). And there's no (obvious) option to manually force a rescan.

And mentioning Hidden Network - there's no method of easily accessing connecting to Hidden Networks. Sure, if there is only one, then selecting Hidden Network brings up a dialog to allow you to enter the name. But if there are two or more hidden networks then how do you know which is which? Trial and error, as far as I can see.

More: And when I woke up this morning the phone had disconnected from my home wifi and refused to list any APs whatsoever (again, the N9 sitting next to it had no problems at all), no matter how long I left it for, no matter whether I switch off and on Wlan, mobile data, or even airplane mode (even though the phone was less than 6 feet away from the wifi router). The ONLY way to re-establish a data connection was to reboot the phone. This is beginning to make the phone unusable for me.

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The question has been closed for the following reason "the question is answered, an answer was accepted" by JSEHV
close date 2016-02-01 14:44:33.640310



I renamed your request. From my experience you need to turn off both (in settings) and then turn on the one you want. That works most of the time. Would be nice to allow automatic switching when one of them becomes unavailable. Also a similar request is here: https://together.jolla.com/question/5309/allow-to-set-wlan-or-mobile-data-preference/

Nux ( 2014-01-03 04:10:04 +0300 )edit

Agree. I also have to turn off both connections and again switch Wifi on. It is disappointing, because N9 can do it gracefully.

w32blaster ( 2014-01-03 08:50:37 +0300 )edit

And I've renamed i again, since this is not just about switching between mobile and wifi APs

strongm ( 2014-01-03 10:52:55 +0300 )edit

Had problem connecting to hidden SSID in end of December before it was patched soon after, but got similar problem now on v1.0.4.20. Changed my home network to send SSID fixed my problem. If I set up network to only accept registered devices, then connnection also fails for Jolla. Router has correct mac.

found_Irish ( 2014-03-23 17:38:54 +0300 )edit

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answered 2014-01-03 22:32:56 +0300

llornkcor gravatar image

The autoconnect/switch is a known issue and we are working on fixing it, as is the bridged AP problem.

Connecting to known AP's does indeed work. It won't connect instantly when a new AP is within range because we dont continuously scan and it takes time for the middleware to see there is a new AP.

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OK, thanks. Although my personal experience of "Connecting to known AP's does indeed work" is that it only works some of the time (I didn't make that clear in the OP), and seems much less reliable than the N9 (which also took a little time to see a new AP)

strongm ( 2014-01-04 01:19:17 +0300 )edit

I'm experiencing this too on (I had more serious problems with previous version, see here), so up to now I rarely kept both wifi and mobile on at the same time.

I workaround this by keeping wifi on and mobile data off at home, and switching wifi off and mobile data on when I go out. Not ideal, but I can live with it for a while.

Orologiaio ( 2014-02-03 15:36:51 +0300 )edit

I don't agree with "Connecting to known AP's does indeed work". I experienced at least two different AP's (WRT54G v2 w/ OpenWRT, Sony Xperia Tipo w/ CM10 tethering) which work with other devices quite effortless, while Jolla refuses to connect to them.

marsch ( 2014-02-04 15:01:09 +0300 )edit

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Asked: 2014-01-03 02:36:29 +0300

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Last updated: Jan 11 '14