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Backup won't restore all data correctly

asked 2015-05-20 19:25:57 +0300

Daniel gravatar image

updated 2015-05-21 01:32:47 +0300

chemist gravatar image

Hej Sailors!

I got my phone back from repair. Now I tried to restore my data with a backup. The weird thing is: The backup restores my data only partly and faulty.

For example: I had 120 contacts - now I have one. I had about 200 pictures - now I have 41. In settings/accounts I can see my xmpp account. But the account is not shown in the events view, so that I cannot activate it.

What is the reason for this behavior? If I look into the backup at my computer, I can see that all pictures and so on are existing...

Thank you!


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Restoring backups from another release version especially newer version can cause these issues.

chemist ( 2015-05-20 21:04:33 +0300 )edit

Did you move your backup (~/.vault) directory to your pc or elsewhere without using the implimented 'export to SD card' feature in the backup manager? Because you have to copy/move it with terminal commands to keep the permissions like discussed here or just by creating the .tar archive on your SD card and moving this archive to your pc (and later import it into your Jolla again).

Alex ( 2015-05-20 21:26:49 +0300 )edit

@chemist: This could be the problem...But what can I do? I got the phone back with the newest firmware flashed on it....

@Alex: I used the internal backup-tool, copied the file on my sd-card, which I moved to my computer...

Daniel ( 2015-05-20 23:00:36 +0300 )edit

older backups should not be a problem, in any case you can always restore from sdcard and the go to terminal and copy the stuff you need by hand and setup accounts by hand, the backup does not hold much anyway, you should be able to import the blank backups when you copy them to some place the system reads them, eg all.vcf to somewhere you can navigate to from "import from file" and stuff

chemist ( 2015-05-20 23:33:48 +0300 )edit

Thank you very much, with importing my contacts from .vcf-file, I get most of my contacts back. Yes, most...Some are not imported...

Daniel ( 2015-05-21 00:17:12 +0300 )edit

2 Answers

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answered 2015-05-30 15:16:15 +0300

Holger gravatar image

@dez so please provide me info how to install and use that analysis tool, since I am from Germany.

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Yes, I'm also interested in this analysis tool. But where can we find it?

Daniel ( 2015-05-30 15:25:20 +0300 )edit

I am a bit busy during this week, I'll come back with instructions very soon.

dez ( 2015-06-02 21:21:58 +0300 )edit

Hi, dez. What about this analysis tool now? Regards

Holger ( 2015-08-14 15:44:12 +0300 )edit

@Holger, sorry, initially it happened journal captured all data from this application, so it didn't get into logs. And because I had quite a lot tasks in the stack I postponed modification of the application to work when it is run from UI. And now I am just back from vacation.

dez ( 2015-08-20 15:11:51 +0300 )edit

answered 2016-03-02 21:05:42 +0300

Holger gravatar image

I have just performed a complete backup / restore cycle to port my data and settings to a new Jolla. This time everything worked fine (while I had several problems some time ago, see comments).

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Asked: 2015-05-20 19:25:57 +0300

Seen: 542 times

Last updated: Mar 02 '16