Everybody with a problem trying to buy a Jolla product, what do you think can be done about their poor excuse for shipping & availability? [not relevant]

asked 2015-06-10 13:55:56 +0300

Maotaoying
91 ●2 ●4 ●6

updated 2015-06-10 15:16:32 +0300

jiit

2678 ●32 ●58 ●59

admin

I am not very happy at the moment and do apologize if my writing REFLECTS that too much.

I have contributed to the INDIEGOGO campaign and yes... now that I'm being told that a device MADE IN CHINA isn't able to be shipped to CHINA it's great that they are offering a REFUND!

But this is all back to SQUARE 1!!

Are there any others here who have a concern? I mean we're interested in this product and some of us are essentially investing in it in various ways yet seriously? Do they want this to fail?

They're nowhere and they're not REALLY expanding.

It seems to me Distribution, getting your product to as many people as want to try it should be the #1 purpose.

All this mess about waiting for a partner... who?

Samsung? HTC? and the list goes on and on with these companies with their heads stuck where the sun don't shine and no innovation whatsoever unless they can' control it absolutely. (Proprietary)

Why does Jolla not have or isn't trying to make DEALS with companies like:

www.expansys.com and there are so many others!

Some of you guys may know some 'very good' ones and these companies specialize in selling (world standard factory unlocked devices!)

I'm sitting here in CHINA being told a device made in CHINA that I paid for now can't come to me and they have an office in HK?

Speaking of HK their partner deal there doesn't sell the device unlocked nor without a stupid contract deal? That device at the time was only the phone...

so first I wanted to try the phone, I couldn't get it.

Someone was nice enough to offer to use his address and then ship it to me and frankly, I don't think he would cheat. I think there's a great community of people here who can be trusted, but the bottom line is why should i have to do something like that?

I NEVER buy a CHINA device and when I meet non CHINESE here with MAJOR issues with their phone asking me why can I do this or that and they can't... I just say I don't buy the limited devices. I order then from HK and usually expansys.

Not the only store but there's NO PROBLEM with shipping to CHINA for this store! Therefore likely others as well!

WHY Is this limited limited country availability still a problem!

Do they want to stay afloat or sink?

Anyone else have concerns about this?

I would personally RATHER HAVE THE TABLET I WANT TO TRY than my MONEY BACK... honestly.

I'm sick to H**L of ANDROID and personally wouldn't touch an APPLE product even wearing a decontamination suite.

But here's this GREAT ALTERNATIVE except no one can get it? How does that help further adoption?

From the looks of things... only Jolla could literally offer the same thing that M$ (Micro$haft) is supposedly going to try to offer... in the future of course but see the possibility... that's consolidated experience and merging of apps and so forth on computer/desktop and mobile device.

(Suppose Apple will copy soon after. Android likely will make some attempt or maybe not. Jolla could keep up with this and might even bring a legit Linux based system to desktop how about that?)

But for now? How can anyone adopt something that they can't get their hands on?

So now I can't get the tablet... when the new phone comes out I suppose I can't get that either...

as for whatever certification about CHINA, common sense should have seen that coming. They're not trust worthy and despite what they say the current leader has a hard on for slamming foreign ideas in CHINA. (Plus this is a country big on CENSORSHIP and spying on their own people like AMERICA... the spying bit anyway, and you want to advertise a device here that features privacy? Who couldn't see that coming?)

He's going on and on about them returning to their roots... and they all think the next thing will be how CHINESE is as popular in the world as English...

With a shallow empty minded consumer base, they can't ever get into this market until they establish their niche and become popular and/or get a big name about them... hopefully some company with a name that begins with "N" we all hope... as the companies mentioned above... will be dead ends.

Does anyone else have ideas about HOW JOLLA can better distribute their devices to those of us in various places who would like to get our hands on them?

I'm really sick of hearing these lame excuses about shipping... this is really something that can be achieved with a little more effort and some partnering with carriers...

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The question has been closed for the following reason "question is not relevant or outdated" by nthn
close date 2018-05-03 23:33:08.208277

Comments

I'm sick to H**L of ANDROID and personally wouldn't touch an APPLE product even wearing a decontamination suite.

Love that one!

For all your other concerns, China is one of the 5 worst countries to start a product to, manufacturing yes, selling, no. Blackberry had to rework their whole server setup IN China a second time to provide people with their services... as .gov did block all services outside of China, that being said, now try launching an open-source based device in China, unlimited freedom to the user. Your government wants to control everything, so it is specifically hard to align all resources that way. It is easy to distribute, it is not easy to get permission to distribute. It is something completely different to import one device your own, than to have 5000 devices imported by a distributor.

chemist ( 2015-06-10 14:57:24 +0300 )edit

Hey I live in Germany and would be willing to forward the device to you if you do not mind any of the extra cost and waiting time that will occure.

qrosh ( 2015-06-10 16:15:19 +0300 )edit

@ qrosh:

Thank you very much for the offer. I very much appreciate it.

I could do the same thing with my coworker. Use his American Address or my own family in the States.

I actually would prefer the device but this is really just my look at what the company will do.

I've written them directly or as directly as one can.

I'm about to check because just got back from a short trip which was well timed. I don't think it should take them more than a few days to consider a solution if they wish to.

If they can't themselves offer a direct alternative and order from snapdeal isn't one, hope they can find someone more reputable... or with a good rep anyway.

Then I will just have my refund back.

My point is I shouldn't have to go through friends or family to get the device and have it shipped 2 different directions.

It could be different if I lived in a very difficult to reach nation or place. Then I'd likely be doing that for many things.

In this case?

It's just odd they haven't in all this time made deals with other online distributors...

They have an HK office and why can't they ship by direct order from that office?

THERE IS NO LAW PREVENTING it at the moment.

But what I can say is this.

Everyone take a close look... JOLLA is more afraid of taking a risk despite their claims.

Anything LEGAL look at how carefully the tip toe around it.

It's just interesting because few people will go after a 'small' company. One can argue that they hope to get BIG and don't want any history that looks negative but...

I think it's all a lead up.

Do they have a LARGE partner? It seems not but if there should be a LARGE partner in the 'future' ie: 2016 who wants another system...

Well that might explain all the legal tiptoeing and it also can tell you that Jolla's main goal is to keep the name and system in the public eye, not so much to really get it anywhere just yet.

Maotaoying ( 2015-06-14 04:07:24 +0300 )edit

I would further like to speculate... (hahaha)

That there are as we all know further unpolished aspects of Sailfish OS.

But let's examine if some of those parts were proprietary parts owned by a LARGE partner?

Then where everyone sitting out there saying... Sailfish must mature a year or more to compete with the likes of ANDY...

It's also just another kind of smoke screen isn't it?

Because if said BIG PARTNER has proprietary parts that can drop in with little effort...

Well Sailfish OS is suddenly as ready as anything else for prime time.

Of course what it means with BIG PARTNERS proprietary bits in the mix is waiting X years for a community totally FREE variation to get similar 'bits' to make it a viable option.

I'm sure with little stretch of the imagination we can have a guess at who that BIG PARTNER may be.

The concept of modular companies isn't probably all that new.

Company A designs Company B makes software Company C may make hardware (This allows for lots of 'options' on company C.)

Name is licensed. But it's a name people know and may get behind.

Well, let me check my email and see if Jolla has a viable option for sending me my device.

Otherwise, wait and see until 2016 and take my money back.

The point is maybe they might listen to our ideas here if we talk about different ways they can make the device available. I don't understand their absolute control over the shipping network mentality.

It must really be a bit troublesome. Let's get some partners who can ship to various places and that should not only get the device out more... it should get them more notice. People seeing their device in the WILD as they say.

Maotaoying ( 2015-06-14 04:16:34 +0300 )edit

Too bad... they just offer the usual regurgitation of what they've already said.

About 'certification' lack in CHINA.

If I ordered the device through an online seller. Certification wouldn't be an issue.

So this is not a "CERTIFICATION" issue in my mind.

It's just an excuse and they are tip toeing ever so carefully on anything they think may be legal.

Let's see what 2016 brings.

I asked for my refund.

Maotaoying ( 2015-06-14 04:55:51 +0300 )edit

7 Answers

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answered 2015-06-16 08:46:16 +0300

Maotaoying
91 ●2 ●4 ●6

Sometimes, it's what happens when a question is posted...

I see one comment here: the rules aren't about what can be 'shipped' as such, but what can be 'sold'. Consumer protection laws come into play then when it is a Business selling a Product to a Customer for Money, so your personal example of posting a device to a country where it was unavailable is a little different even if it appears the same on a superficial level. r0kk3rz (14 hours ago)

My response to this one... show me what you mean legally?

My question is direct though people may get off topic. I said what IDEAS have you all got to improve the ability to get Jolla products?

Now in USA, China, UK, expansys sells devices that 'technically' aren't 'certified'. I don't see them getting sued. Therefore when they ship the device in the country where it's not sold, there seems no law stopping them but I certainly need to 'pay' them for it.

After reading lot's of comments here. Yes, still it is a pitty. But it doesn't help anybody to flame here. At least you can be happy to get refund. According the indigogo rules jolla even is not forced to do that. And regarding the reasons: if you are in a basin full of sharks better don't speak too loudly! jobe-m (32 hours ago)

He might have a bit of a point... I'm it's also a bit off topic.

We're not talking about the refund.

I asked... any body got ideas... what ways can Jolla make their devices more available to those of us who want them?

About those consumer protection laws? Well if a consumer chooses to buy something that is not 'certified' in his or her country by going outside normal channels... presuming he or she didn't do something totally illegal... then they choose to void any consumer protection laws by their own choice which is why I'm pretty sure most countries don't waste their time about it. Those that do... VAT tax countries which impose a tax on things shipped in are just making sure they get their payoff on the deal then the rest is on you.

Still the question is...

Does anyone have some ideas.

Jolla use Snapdeal. I don't trust them others may or may not.

Since Snapdeal is a bit like AMAZON someone said, or a bit like Expansys which I mentioned...

surely there's a few of us that have ideas of some good companies that are reputable that Jolla could sell their device too.

Then that 'distributor' is responsible for where they sell it and make it available.

I've even seen "NEWEGG" China. I know they sell lots of computer related parts... at least. But I've known them to be an online seller or distributor.

That's the point of my question/post.

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@Maotaoying : If Jolla cannot ship to China that is because they are officially the producer of said device and responsible for things like certification. However when some third party, like expansys (do you work for them as you mention them so often?), ships devices they do it as a reseller. And then we end up in the grey imports area. This means warranty, regulations, certifications are not important/enforcible as YOU take full responsibility in regard to the device.

Now the indigogo campaign goes through Jolla, so it is the responsible legal entity and so cannot ship it to you. Of course in a later stage you can maybe get the tablet through some third party when they start selling them. So it sounds rather correct to reimburse you so you can buy it later on as a grey import if you wish no?

Philippe De Swert ( 2015-06-16 10:12:03 +0300 )edit

that is a clear answer i think. but business is really complicated... wow!

cemoi71 ( 2015-06-16 10:24:49 +0300 )edit

If you think you'll be able to buy it later. How many people can still get their phones?

Raise your hand?

AS for Expansys. I work in CHINA. I do recall mentioning they're out of HK. I'm not out of HK.

I can however say that I've never gotten a bum product from them nor anything else that is messed up and they do actually try to support some aspects of Warranty.

My friend at my advise bought a device from them and it shut down on her. She sent it and they got it repaired for her.

Yes. Warranties can be tricky and I'll leave it at that.

AS for your later comment... that's actually the point I've made and asked here and interestingly.

Seems no one has any suggestions.

As for going on about the refund, yes indeed it's great. I haven't complained about it.

What I have 'asked' about is who has ideas for 3rd party vendors/sellers as you brought here but everyone seems to be stuck on something else.

SO I think I'll say that with input such as this, we can all DREAM that Jolla is going to get better 3rd party vendors because no one here is asking for it or suggesting that they try to do so, those of you happy with and trusting of Snapdeal try your luck and I'll be looking out to see how that works out for those of you who do try it.

Maotaoying ( 2015-06-16 10:43:54 +0300 )edit

I understand you are not a native english speaker, so please do not take offense, but your method of writing is extremely fragmented and verbose so it is a little hard to follow exactly what your 'topic' actually is. At first you seemed to care about receiving your jolla tablet, but now you're only after ideas for distributors?

r0kk3rz ( 2015-06-16 14:19:13 +0300 )edit

@r0kk3rz I'm sorry? Where did you get that understanding?

United States Born. Cleveland, OHIO. Been working outside the States for 10 years. No intention to return.

I guess that's pretty normal. Maybe some downgrading of my English ability after staying in Non-speaking English countries for too long. ;)

However as your English is very good, you've probably heard the English saying about "ASSUME" I bet. :)

If you look at the top of my unfortunately very verbose initial question post... I still did mention that I was hoping to get ideas from people about what they thought would be some help to those of us wanting better options to getting Jolla devices in other countries.

So though it was a bit to verbose for you, the nice guy in Germany offering to help me get seemed to be able to understand my point here is about ways to get the device.

Sorry my writing isn't up to your standard but I never claimed writing was my line of work. So we all make do with what we can do. ;)

Maotaoying ( 2015-06-19 12:09:09 +0300 )edit

answered 2015-06-11 17:41:05 +0300

cemoi71

14264 ●310 ●434 ●439

updated 2015-06-11 19:30:03 +0300

I find odd that this information doesn't appears through the common official channels... Normally this should be announced through an indiegogo update, their blog-page and the together community too. Just as mail is for me not formal and strange, maybe politically incorrect.

The fact that it reached so much people, i think it would be fine that jolla reacts and confirm or deny it. Politically ans ethically that would demonstrate a serious and professional behaviour. That's my point of you.

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have a look at:
https://jolla.zendesk.com/hc/en-us/articles/206097587-Shipping-Regions-and-Limitations

Shipping Regions and Limitations
Jolla - Today at 10:02

rudi ( 2015-06-11 17:55:59 +0300 )edit

@rudi that is still anyway NOT a proper channel to contact shipment issues!!!! And form too

cemoi71 ( 2015-06-11 19:11:21 +0300 )edit

Don't forget it, they claim transparency, and this event could have a missing info (that's humanly possible).

cemoi71 ( 2015-06-11 19:13:15 +0300 )edit

if you received a direct email from Jolla, it is as FORMAL as it can get. but if you expect a public apology, well.. And it is politically very correct; on indiegogo you are just supporting a cause.. irrespective of it's succes; without any claim for refund. (atleast one of the sailors is a lawyer too ;)

User ( 2015-06-11 19:21:37 +0300 )edit

@User no it is not. And that has nothing to do with public apology, . That is a normal info if a business strategy has changed. And politically ans ethically it demonstrate a serious and professional behaviour. Please think about this before further comment.

cemoi71 ( 2015-06-11 19:28:29 +0300 )edit

answered 2015-06-11 17:13:20 +0300

This post is a wiki. Anyone with karma >75 is welcome to improve it.

updated 2015-06-11 18:10:35 +0300

alandal
11 ●1 ●3

In Jolla's reply the very first line reads "We are very sorry to let you know that we are not going to be able to deliver the Jolla tablet to China due to complications related to certification. " China has its own certification processes for electronics, which are usually more convoluted and lengthier than other countries according to my own experiences. Looks like Jolla underestimated that effort nevertheless.

Given the fact it just went through some major hardware changes (display), how did Jolla managed to get certifications from other countries?

Would the same certification issues will impact the already relayed delivery schedules (end of July) for other countries? Hope someone from Jolla can reply. It's already mid of June, it worries us if there is still no concreted delivery schedule communicated to all supporters.

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answered 2015-06-10 18:43:31 +0300

jobe-m

1903 ●19 ●32 ●38

https://github.com/jobe-m

This all is really a pitty! I am sorry that you cannot get your beloved devices. But I also think that this step was not easily taken by Jolla. They always stated that china would be a market for them (remember the d-phone deal?) But it seems that this business is like a basin full of sharks...

If I remember correctly to sell devices in china one needs to have some R&D or manufacturing also in china. That might be the reason why Jolla tries to find a partner (production company) in china who puts Sailfish OS on their devices?

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jobe-m ( 2015-06-15 00:32:27 +0300 )edit

answered 2015-06-10 17:15:23 +0300

sleepsounds
21 ●1 ●4

updated 2015-06-12 17:22:55 +0300

EDIT: I was little bit confused how I think my disappointment based on.
So cleared it up:

I think cancellation means Jolla breaking (a part of) their promise.
So I feel explanation on e-mail is not enough for me to accept why they dicided to cancel.
I only want to know why Jolla took least wanted solution -- its process and how they thought of possibility (or impossibility) of other solutions.

(Below is my original answer.)

Well, I recieved same e-mail, saying Jolla tablet cannot be shipped to China.

I live in a country that not in the list, but one of my family lives in China. So I asked and contributed with his info.

I wonder why there seems to be no announcement on other place like indiegogo page or official site. To be open is one of really important thing on cloud-funding, I think.

And well, I felt there's very little explanation for this cancellation -- at least I now have some questions like:

Is this means Jolla cannot sell tablet in China even when they are on sale generally?
Or it only takes some time to get 'certification'?
If latter, isn't it possible for contributors in China to wait until then?

etc.

I'm rather diappointed to lack of explanation than shipment cancellation itself.

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Ehrm, which part of "due to complications related to certification" didn't you understand?

chemist ( 2015-06-10 18:09:42 +0300 )edit

@chemist Well, for me, it's almost the same with saying "things not gone well." Because of no explanation why that lead Jolla to select cancellation, not other solution. I know doing some business in China is sometimes difficult, so I can guess. But guess is only guess.

From my experience of funded some (about 20 or so) cloud funding project on Kickstarter, I expected Jolla to tell contributors process of why and how they made their important changes. I would not complain Jolla have to reveal every single detail, but I believe that raising money with cloud funding means making company's business to also contributors' business, so I felt that e-mail is not fullfilling that, well, responsibility.

As for 'certification,' I wonder what it is for. Devices? Selling something in China? Or even more basic thing like make branch in China? Is that But lack of 'certification' does not seem tablet cannot be made. So why Jolla think shipping to China is not possible? It's ok if there's problem of money, it's understandable.

I don't want to blame this circumstance, I just want to know why this happens (with explanation much longer than six-word-sentence.)

sleepsounds ( 2015-06-11 19:01:01 +0300 )edit

Come on... in close to all countries in the world electronic devices have to pass a certification process... Pebble (smartwatch) for example was not to be imported to Germany because it had no EU CE approval... that was the biggest Kickstarter campaign for smart devices as of yet... same problem but Pebble did not even care, they did not know about that... they did not care!

chemist ( 2015-06-11 20:02:15 +0300 )edit

I do see a lot of folks focusing on the 'cetification' point and I don't 'care' about it because...

CERTIFICATION here and someone said which one, to do business, To open an office? Radio certification? It's rather vague and there are all kinds of certifications after all...

In a lot of countries people bring in devices by traveling or other means that are not 'certified' in that country. In other words...

Certification is about doing business and shipping perhaps in bulk directly to that country. ;)

This isn't the point of my question because frankly, I think we all know JOLLA isn't there yet.

Where there's a major concern about if they can release a popular device everyone wants or not in "X country".

THere are 'ways' to ship. As I said above. Example... I mailed my Daughter in the States an international spec Note 3. That particular model isn't sold in the STATES. Unless you go to Expansys American site.

It was sold there by them... and some other sites I looked up.

So there are no 'laws' preventing shipping the device to America nor in this case China.

I refuse to buy their Limited DEVICES. They FIX every thing here.

Before I sent a Galaxy note 8 to my girlfriend, I was playing with it of course. I was at the train station trying the infamous ordering online and having issues with the account and instructions had said go let them fix it directly on their system at the train station.

So much for online... then when I wanted to check my email confirmation to activate the account the woman who spoke English insisted that I can't use a tablet or Ipad to open that email in the browser.

When I did her eyes practically dropped out here head.

I've run across people here, they fix Android no Google apps store. (China has their hard on for Google.) Browsers that suck! Like back in the day WAP browsers on old mobiles.

Chinese people are constantly shocked at are what are really basic browsers for Android that show a site the way it should look.

Maotaoying ( 2015-06-14 03:59:02 +0300 )edit

the rules aren't about what can be 'shipped' as such, but what can be 'sold'.

Consumer protection laws come into play then when it is a Business selling a Product to a Customer for Money, so your personal example of posting a device to a country where it was unavailable is a little different even if it appears the same on a superficial level.

r0kk3rz ( 2015-06-15 17:52:36 +0300 )edit

answered 2015-06-10 15:44:43 +0300

Maotaoying
91 ●2 ●4 ●6

Yes... this has changed VERY RECENTLY... as of the EMAIL I got today from them...

Dear Jolla Tablet contributor in China,

Thanks again for contributing to the Jolla Tablet Indiegogo campaign!

We are very sorry to let you know that we are not going to be able to deliver the Jolla tablet to China due to complications related to certification. Unfortunately this means that as a contributor residing in China, you will not receive the Jolla Tablet that you made a contribution for during our Indiegogo campaign.

If you can't change the pick-up country to a supported one* you now have two options:

Remain a Jolla Tablet supporter without receiving the Jolla Tablet, which means that your contribution will become a donation to support the cause.
Receive a refund for your contribution.

Even though Indiegogo contributions are usually non-refundable, we are making an exception in this case. If you do not wish to continue as a contributor, we'll refund your contributions less a nominal transaction fee. A refund can only be made to a PayPal account, so please provide us with the email address associated with your PayPal account.

Please submit a request here.

In the subject, indicate "Tablet refund" Select the specific issue: "contributions & payment" In the description field specify the email address you contributed with In the description field specify the email address linked to your PayPal account Please submit your refund request by the 30th of June 2015. If you have not sent us a message by the 30th of June 2015, your contribution will automatically turn into a donation and can no longer be refunded.

The refund will be paid to the PayPal account you have indicated during July 2015.

Again, we apologize for the inconvenience and the disappointment this might cause! We are constantly looking into new markets and hope to be supporting your country in the future.

Jolla Team

AVAILABLE REGIONS: USA, Canada, Australia, EU, Norway, Switzerland, India, Hong Kong, and Russia.

http://us7.campaign-archive2.com/?u=9fa131561747fd5ea8037f0c2&id=f13cdecd01&e=c4b4f3f433

There's the link to take you to it as well...

They really aren't trying very hard in my opinion to distribute well.

I don't know why they are also trying this specific market approach.

I don't know why they're not trying to find a NICHE country with a large population user base as well either.

Examples: Indonesia, Certain African countries, still using Blackberry, Blackberry's primary market in fact.

The irony is that trying to move into DEVELOPED MARKETS competing against established:

Mindset of consumers (I want my iTOY etc., What 'brand' is this etc.) Established NAME brands (They all use ANDY so the point is HTC, SAMSUNG, ETC.)

These are over saturated markets and whats more?

This term? PHONE? TABLET?

Let's be really "OTHER" and change the DEVICE names... the capacitive screens are cheap now, everyone uses them. SO that's a volume thing, but I've heard and I do still have my old N900 ;) though it's not able to charge anymore, the NEO900 project is looking good right about now... so if they can't do what I suggested and ship it to me from their HK office... maybe I'll put my money there... still the resistive screen as I understand it can be 'very' accurate. (Several people here have already mentioned having a stylus. I also think that's very useful and good and how is this a system that is essentially sister to the Meamo system and can't handle a stylus? Doesn't have certain 'other' functions that Meamo which is how old now has and had when it was just a tester system on a tester device?)

What is with this MINDFART about phones and tablets?

This is the MOBILE COMPUTING AGE and let's GO there... Change the device name and change the view of what can be "DONE" with it...

But this is all off topic.

WHY CAN'T JOLLA GET A DECENT distribution partner and sorry, that INDIA company slapdash or whatever? My INDIAN friend when I asked about that company and setting up some way I could order from them direct to China or using their address and having them ship to me quite flatly told me... DO NOT TRUST THIS COMPANY because a lot of people they know have some major complaints...

I mean seriously... more options for shipping that are not fully dependent upon Jolla doing it themselves? WHy so controlling with the shipping?

HK partner 3? Those daffy idiots only sell with a CONTRACT option... I want an unlocked device... so what GOOD is this partner and don't get me started on how hard it is to find a location in HK by this so called 'partner' where you can even see a Jolla DEVICE? There are a few "SPECIFIC" locations and if you ask any other stores they look at you like what are you talking about? Some partner...

NO CHINA won't allow a FREE OPEN device. This country has no RIGHTS remember?

Going off topic... In a word... NO CHINA isn't an option anymore apparently.

Certification? (IT's a WIFI only device? Welcome to CHINA BS!)

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I don't really like the tone of that e-mail from Jolla. It sounds like it was drafted by a Lawyer instead of a Sailor...

bilgy_no1 ( 2015-06-10 17:05:56 +0300 )edit

Seems fairly straight forward. Jolla cannot legally deliver your tablet to China due to problems with certification, and are offering you the chance to give them another address in a supported country.

So if you do not want a refund, then organise another method of delivery through a supported country, mail forwarder businesses exist so finding one that will ship to a china address is your best bet.

r0kk3rz ( 2015-06-10 17:55:56 +0300 )edit

@bilgy_no1 what of this sounds like a lawyer? You did understand everything, didn't you?

Sorry for you guys, as soon as something has a radio all countries go MOO as if some 100mW device could break their military 500W radio communications...

chemist ( 2015-06-10 18:07:29 +0300 )edit

@chemist Exactly. We don't know what sort of unreasonable hurdles have been put in front of Jolla here. This market is really competitive, and all sorts of trade barriers are in place to favour local vendors at the expense of consumer freedom. If you want to complain to someone, ask your regulatory board what the problem was.

Andy Branson ( 2015-06-10 20:57:17 +0300 )edit

I even have NOT received an email about this CHANGE!!! If I didn't see this post, I was dreaming I can received it in July :(

zhxt ( 2015-06-12 19:29:21 +0300 )edit

answered 2015-06-10 14:32:33 +0300

sidv

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According to the indiegogo page, the tablet will also ship to China:

The Jolla Tablet is currently available in the following countries and regions in this campaign: USA, EU, Norway, Switzerland, India, China, Hong Kong, Russia, Australia and Canada.

Has this somehow changed recently?

If this is about the phone: different markets have different regulatory conditions. To meet them, even if it is "just" passing the certification process, costs money. Hence, it makes sense from a business point of view to only get certified in those regions where you will be able to recoup the cost through (projected!) sales. In Jollas case there is the additional complication with the partner deals (both distribution and software Sailfish licensing) and what they have planned w.r.t. those for a region.

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Everybody with a problem trying to buy a Jolla product, what do you think can be done about their poor excuse for shipping & availability? [not relevant]

The question has been closed for the following reason "question is not relevant or outdated" by nthn
close date 2018-05-03 23:33:08.208277

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Everybody with a problem trying to buy a Jolla product, what do you think can be done about their poor excuse for shipping & availability? [not relevant]

The question has been closed for the following reason "question is not relevant or outdated" by nthn close date 2018-05-03 23:33:08.208277

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The question has been closed for the following reason "question is not relevant or outdated" by nthn
close date 2018-05-03 23:33:08.208277