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Receiver speaker failed [answered]

asked 2015-06-29 23:42:29 +0300

Hi all,

My receiver (earpiece speaker) failed today. I have checked it with the CSD tool (*#*#310#*#*) and it fails the receiver test, so I'm assuming it's a hardware failure rather than a software problem.

Also, I'm on 1.1.6 and have been since the day it was released.I know some people have had issues with the receiver and answering calls since the upgrade, but mine was working fine since today, so I don't think it's that.

The only other example of this problem (earpiece failing instead of the loudspeaker) I can find is this: https://together.jolla.com/question/55548/no-sound-through-receiver/ ...which appears to have resolved itself. Unfortunately, the ideas there haven't worked for me.

Does anyone have any ideas? If it's possible that I just need to clean a contact or something, I'd much rather try that first than send it straight to support. I bought the phone on Amazon, so I'm not sure how returns work (is amazon a "DNA retail shop" as described here? https://jolla.zendesk.com/hc/en-us/articles/201440977-Repair-service-for-customer-who-have-purchased-Jolla-from-a-DNA-retail-shop)

I love this phone, I don't want to go without it for two weeks while it gets repaired!

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The question has been closed for the following reason "the question is answered, an answer was accepted" by Alex
close date 2015-07-17 10:09:24.554067

Comments

1

DNA is a Finnish telecoms company. You may well need to return to Jolla. :(

DavidSquires ( 2015-06-30 13:36:50 +0300 )edit

Thanks David, I wasn't sure if DNA meant third party distributors in general! I bet my TOHKBD arrives while the phone is being repaired...

Feathers_McGraw ( 2015-06-30 15:21:06 +0300 )edit

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answered 2015-07-02 09:07:12 +0300

lechris gravatar image

updated 2015-07-02 09:09:50 +0300

In case you feel comfortable with disassembling your device - question No sound through speaker gives you an idea what to do. "Spring cleaning" and bending the springs a little bit worked like a charm for me.

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Thanks, but I think that question is about the loudspeaker, my problem is with the receiver/earpiece speaker at the top.

I was hoping the top speaker had a similar contact arrangement, but it appears not.

Feathers_McGraw ( 2015-07-02 09:47:42 +0300 )edit
1

@Feathers_McGraw The receiver/earpiece speaker has a spring contact connection too. It directly contacts the logic board just next to the micro USB connector. You have to remove the logic board to reach the contacts which is from my point of view one of the challenging disassembly steps. Be patient and careful if you feel to do so.

lechris ( 2015-07-04 11:22:44 +0300 )edit
1

Damn it, that was fiddly! Bending the contacts up slightly fixed it though :) thanks for the suggestion!

Feathers_McGraw ( 2015-07-04 14:44:51 +0300 )edit

Congratulations! I'm glad to hear that you solved this issue.

lechris ( 2015-07-04 16:17:48 +0300 )edit

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Asked: 2015-06-29 23:42:29 +0300

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Last updated: Jul 02 '15