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How to fix "Problem with connection" for Telenor SE [duplicate]

asked 2015-07-01 21:41:33 +0300

lilleman gravatar image

updated 2015-07-03 10:48:48 +0300

lakutalo gravatar image

When accessing Settings -> System -> Mobile Network and trying to enable Mobile data (named "Mobilt Bredband" on Telenor Sweden), it tries for a few seconds and then dies with "Problem with connection".

There is an issue that might be close to this issue here https://together.jolla.com/question/59443/how-to-non-working-mobile-data-change-apn/ but I have no settings for "APN". The only thing close to this setting is "MMS access point", but I do not think that has anything with to do with this issue?

This problem makes it impossible to use the data connection on my Jolla phone, making it impossible to complete the switch from my Android. :/

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The question has been closed for the following reason "duplicate question" by nick75
close date 2015-07-02 10:03:23.510224

Comments

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did you try a long tap on "Mobilt Bredband" and 'edit'?

rudi ( 2015-07-01 22:00:27 +0300 )edit

No, I missed that. Once I tried to tap-and-hold the connection a bit the "edit" appeared and I could access and change the APN. Thank you!

lilleman ( 2015-07-01 23:44:19 +0300 )edit

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answered 2015-07-01 23:46:11 +0300

lilleman gravatar image

As @rudi pointed out in the comments, tap-and-hold the mobile network connection revealed the "Edit" option and there the settings for APN is.

For the ones using the Swedish Telenor, there is a guide here http://www.telenor.se/privat/kundservice/mobilt-bredband/installationsguider/index.html for manually set the APN. In short, the URL should be: internet.telenor.se.

Now it works for me! \o/

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answered 2015-07-02 10:03:02 +0300

nick75 gravatar image

Good that you got it to work, IMO the finding the APN setting is not intuitive at all. However, this question is a duplicate of https://together.jolla.com/question/59443/how-to-non-working-mobile-data-change-apn/

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Maybe this question have some value of its own, since it contains specific issues with Telenor in Sweden?

lilleman ( 2015-07-04 12:38:12 +0300 )edit

@lilleman, IMO the problem in your original question related to problems that occur when APN is not properly set. And from your own answer, it all started to work when you managed so set the APN (belonging to Telenor SE). And that is why I answered that the question is a duplicate of the How-to-set-APN.

nick75 ( 2015-07-04 19:50:43 +0300 )edit

True that. :)

lilleman ( 2015-07-05 21:35:23 +0300 )edit

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Asked: 2015-07-01 21:41:33 +0300

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Last updated: Jul 02 '15