[bug] PUK asked out of the blue

Tracked by Jolla (Rejected)

asked 2015-07-07 22:01:45 +0300

Anna gravatar image

updated 2015-07-08 01:16:54 +0300

So, today, I took my phone and unlocked it by double tapping the screen. Everything seemed to work normal, started to write an SMS and wanted to send it. But I got the "Problem with sending message" notification below the SMS. I checked whether I have no network connection, but the indicator said that I have.

All of a sudden, I was asked to enter the PUK code. That's very very uncool. Please note that I have not entered a wrong PIN.

Affected version:

Edit Not sure if this may be eventually related to the PIN issue as an extended problem.

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On what Sailfish OS version this happened? (update as a tag, if you please). Sounds pretty serious!

simo ( 2015-07-07 23:57:40 +0300 )edit

@eric Suggesting Tracked by Jolla on this, even that there's only one report, for seriousness of the issue. Hopefully someone is able to reproduce. @Anna Thanks for bringing it up! Hope this one gets solved, please update as soon as it happens again.

simo ( 2015-07-12 23:27:40 +0300 )edit

@Anna: Please give more details on how this issue is reproducible in case it occurs again, thanks!

eric ( 2015-07-13 14:51:03 +0300 )edit

@Anna did this ever happen again? If so, update here, as I found a duplicate: https://together.jolla.com/question/39085/bug-with-10516-the-jolla-disable-the-sim-card-and-ask-the-puk-code/

Leaving this for @eric to close, as it's tracked, and I don't know if those are ok be closed by us community sailors

simo ( 2015-08-08 00:10:40 +0300 )edit

@Anna, @simo: without more details an consistent way to reproduce the issue we're on a pretty fine rope to do anything about this issue :(

eric ( 2015-08-10 11:28:30 +0300 )edit