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Call history completely gone? [answered]

asked 2014-01-04 12:57:42 +0300

ossi1967 gravatar image

When I opened the phone application yesterday evening, I found my call history was empty. Not one single call. (I have used the phone to make and receive calls for two weeks now.) I cannot think of any event that might have cleared the history, especially because I'm quite certain it was there when I last made a call from the phone.

Anyone had the same problem?

Or any ideas about it?

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The question has been closed for the following reason "the question is answered, an answer was accepted" by ossi1967
close date 2016-12-20 15:48:46.832800



Sounds like you have your contacts synched with another account, like Google, and you've either accidentally or on purpose cut the connection, which also deletes call history. I think this might have happened to me also once when I changed TOH & the ambience linked with it, but I'm not sure.

janski ( 2014-01-04 14:59:34 +0300 )edit

@janski: Not quite; my contacts were imported via VCF right after I got the phone, there's no Google or Exchange sync. BUT: I added another XMPP account - either yesterday or the day before, can't even remember. Of course this initiated a sync, too. Maybe that was what caused it?

ossi1967 ( 2014-01-04 16:48:44 +0300 )edit

had a similar problem, a few days later (update1 perhaps) and it worked again

kelvan ( 2014-01-05 03:34:32 +0300 )edit

It happened to me several times too. At first I thought it was due to a reboot, however it can survive reboots too. So, it just happens once in a while and I can't tie it to any particular event.

clau ( 2014-01-06 15:27:04 +0300 )edit

happend to me also, I had a google account only in use for email. it started to give the authentication error, so I deleted the account . the call log was empty after that

teun ( 2014-01-24 10:52:41 +0300 )edit

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answered 2014-01-24 00:52:28 +0300

jukey gravatar image

I have exactly the same problem. And as far as I remember it also happened not far away from the moment I added a XMPP account (as mentioned by you, @ossi1967 in one of the comments of the main question).

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Same happened to me earlier, and yes it seems to correlate with addition or deletion of an XMPP account. I just reproduced it by removing my XMPP account, after that the call log was empty.

tokaru ( 2014-02-28 17:33:11 +0300 )edit

same here, also after adding a new xmpp account and deleting it again. I don't know if it happen upon adding or deleting the account

lenggi ( 2014-02-28 18:31:05 +0300 )edit

answered 2014-02-28 15:48:25 +0300

virgi26 gravatar image

apparently, when you delete account (for me it was facebook) sometimes(?) you get your call list erased:( don't whether it's as designed or a bug...

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Asked: 2014-01-04 12:57:42 +0300

Seen: 407 times

Last updated: Feb 28 '14