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posted 2013-12-30 22:04:14 +0200

Jolla randomly shuts down

From the last update and getting more frequent my Jolla just randomly turns black and completely shuts down. It happens when in use and when its on standby. It really is getting annoying. Any body else experiencing this?

Jolla randomly shuts down

From the last update and getting more frequent my Jolla just randomly turns black and completely shuts down. It happens when in use and when its on standby. It really is getting annoying. Any body else experiencing this?

Jolla randomly shuts down

From the last update and getting more frequent my Jolla just randomly turns black and completely shuts down. It happens when in use and when its on standby. It really is getting annoying. Any body else experiencing this?

edit 1-1-2014... so did a complete reset of my Jolla, upgraded again to latest firmware, masked the other half services.. lets see if this solves the reboot problem

Jolla randomly shuts down

From the last update and getting more frequent my Jolla just randomly turns black and completely shuts down. It happens when in use and when its on standby. It really is getting annoying. Any body else experiencing this?

edit 1-1-2014... so did a complete reset of my Jolla, upgraded again to latest firmware, masked the other half services.. lets see if this solves the reboot problem

Jolla randomly shuts down

From the last update and getting more frequent my Jolla just randomly turns black and completely shuts down. It happens when in use and when its on standby. It really is getting annoying. Any body else experiencing this?

edit 1-1-2014... so did a complete reset of my Jolla, upgraded again to latest firmware, masked the other half services.. lets see if this solves the reboot problem

edit 2-2-2014 changed it into wiki.

Jolla randomly shuts down

From the last update and getting more frequent my Jolla just randomly turns black and completely shuts down. It happens when in use and when its on standby. It really is getting annoying. Any body else experiencing this?

edit 1-1-2014... so did a complete reset of my Jolla, upgraded again to latest firmware, masked the other half services.. lets see if this solves the reboot problem

edit 2-2-2014 changed it into wiki.

Jolla randomly shuts down

From the last update and getting more frequent my Jolla just randomly turns black and completely shuts down. It happens when in use and when its on standby. It really is getting annoying. Any body else experiencing this?

As mentioned here it seems there will be provided a bug fix for this issue in the first week of March hence I added the 'roadmap' tag to this question as well.

edit 1-1-2014... so did a complete reset of my Jolla, upgraded again to latest firmware, masked the other half services.. lets see if this solves the reboot problem

edit 2-2-2014 changed it into wiki.

Jolla randomly shuts down

From the last update and getting more frequent my Jolla just randomly turns black and completely shuts down. It happens when in use and when its on standby. It really is getting annoying. Any body else experiencing this?

Update (2014-02-14) As mentioned here it seems there will be provided a bug fix for this issue in the first week of March hence I added the 'roadmap' tag to this question as well.

edit 1-1-2014... so did a complete reset of my Jolla, upgraded again to latest firmware, masked the other half services.. lets see if this solves the reboot problem

edit 2-2-2014 changed it into wiki.

Jolla randomly shuts down

From the last update and getting more frequent my Jolla just randomly turns black and completely shuts down. It happens when in use and when its on standby. It really is getting annoying. Any body else experiencing this?

Update (2014-02-14) As mentioned here it seems there will be provided a bug fix for this issue in the first week of March hence I added the 'roadmap' tag to this question as well.

edit 1-1-2014... so did a complete reset of my Jolla, upgraded again to latest firmware, masked the other half services.. lets see if this solves the reboot problem

edit 2-2-2014 changed it into wiki.

edit 21-3-2014 The new update 1.0.4.20 did not solve the issue. See https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34151 and https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34256

Jolla randomly shuts down

From the last update and getting more frequent my Jolla just randomly turns black and completely shuts down. It happens when in use and when its on standby. It really is getting annoying. Any body else experiencing this?

Update (2014-02-14) As mentioned here it seems there will be provided a bug fix for this issue in the first week of March hence I added the 'roadmap' tag to this question as well.

edit 1-1-2014... so did a complete reset of my Jolla, upgraded again to latest firmware, masked the other half services.. lets see if this solves the reboot problem

edit 2-2-2014 changed it into wiki.

edit 21-3-2014 The new update 1.0.4.20 did not solve the issue. See https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34151 and https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34256

Update 29-3-2014: Back here again ... sad face. The new update introduced this bug with me again.. Currently I have an average of 6 shutdowns a day. My jolla is of no use right now

Jolla randomly shuts down

From the last update and getting more frequent my Jolla just randomly turns black and completely shuts down. It happens when in use and when its on standby. It really is getting annoying. Any body else experiencing this?

Update (2014-02-14) As mentioned here it seems there will be provided a bug fix for this issue in the first week of March hence I added the 'roadmap' tag to this question as well.

edit 1-1-2014... so did a complete reset of my Jolla, upgraded again to latest firmware, masked the other half services.. lets see if this solves the reboot problem

edit 2-2-2014 changed it into wiki.

edit 21-3-2014 The new update 1.0.4.20 did not solve the issue. See https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34151 and https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34256

Update 29-3-2014: Back here again ... sad face. The new update introduced this bug with me again.. Currently I have an average of 6 shutdowns a day. My jolla is of no use right nownow. Posted a request on zendesk.. but this answer could be IT : https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-36965

Jolla randomly shuts down

From the last update and getting more frequent my Jolla just randomly turns black and completely shuts down. It happens when in use and when its on standby. It really is getting annoying. Any body else experiencing this?

Update (2014-02-14) As mentioned here it seems there will be provided a bug fix for this issue in the first week of March hence I added the 'roadmap' tag to this question as well.

edit 1-1-2014... so did a complete reset of my Jolla, upgraded again to latest firmware, masked the other half services.. lets see if this solves the reboot problem

edit 2-2-2014 changed it into wiki.

edit 21-3-2014 The new update 1.0.4.20 did not solve the issue. See https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34151 and https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34256

Update 29-3-2014: Back here again ... sad face. The new update introduced this bug with me again.. Currently I have an average of 6 shutdowns a day. My jolla is of no use right now. Posted a request on zendesk.. but this answer could be IT : https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-36965

Jolla randomly shuts down

From the last update and getting more frequent my Jolla just randomly turns black and completely shuts down. It happens when in use and when its on standby. It really is getting annoying. Any body else experiencing this?

Update (2014-02-14) As mentioned here it seems there will be provided a bug fix for this issue in the first week of March hence I added the 'roadmap' tag to this question as well.

edit 1-1-2014... so did a complete reset of my Jolla, upgraded again to latest firmware, masked the other half services.. lets see if this solves the reboot problem

edit 2-2-2014 changed it into wiki.

edit 21-3-2014 The new update 1.0.4.20 did not solve the issue. See https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34151 and https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34256

Update 29-3-2014: Back here again ... sad face. The new update introduced this bug with me again.. Currently I have an average of 6 shutdowns a day. My jolla is of no use right now. Posted a request on zendesk.. but this answer could be IT : https://together.jolla.com/answers/36965

Jolla randomly shuts down

From the last update and getting more frequent my Jolla just randomly turns black and completely shuts down. It happens when in use and when its on standby. It really is getting annoying. Any body else experiencing this?

Update (2014-02-14) As mentioned here it seems there will be provided a bug fix for this issue in the first week of March hence I added the 'roadmap' tag to this question as well.

edit 1-1-2014... so did a complete reset of my Jolla, upgraded again to latest firmware, masked the other half services.. lets see if this solves the reboot problem

edit 2-2-2014 changed it into wiki.

edit 21-3-2014 The new update 1.0.4.20 did not solve the issue. See https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34151 and https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34256

Update 29-3-2014: Back here again ... sad face. The new update introduced this bug with me again.. Currently I have an average of 6 shutdowns a day. My jolla is of no use right now. Posted a request on zendesk.. but this answer could be IT : https://together.jolla.com/answers/36965https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-36965

Jolla randomly shuts down

From the last update and getting more frequent my Jolla just randomly turns black and completely shuts down. It happens when in use and when its on standby. It really is getting annoying. Any body else experiencing this?

Update (2014-02-14) As mentioned here it seems there will be provided a bug fix for this issue in the first week of March hence I added the 'roadmap' tag to this question as well.

edit 1-1-2014... so did a complete reset of my Jolla, upgraded again to latest firmware, masked the other half services.. lets see if this solves the reboot problem

edit 2-2-2014 changed it into wiki.

edit 21-3-2014 The new update 1.0.4.20 did not solve the issue. See https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34151 and https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34256

Update 29-3-2014: Back here again ... sad face. The new update introduced this bug with me again.. Currently I have an average of 6 shutdowns a day. My jolla is of no use right now. Posted a request on zendesk.. but this the answer somewhere down page 3 with the folded paper to push up the battery could be IT : https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-36965it.. can not repoduce anymore!!!

Jolla randomly shuts downdown [1.0.5.16]

From the last update and getting more frequent my Jolla just randomly turns black and completely shuts down. It happens when in use and when its on standby. It really is getting annoying. Any body else experiencing this?

Update (2014-02-14) As mentioned here it seems there will be provided a bug fix for this issue in the first week of March hence I added the 'roadmap' tag to this question as well.

edit 1-1-2014... so did a complete reset of my Jolla, upgraded again to latest firmware, masked the other half services.. lets see if this solves the reboot problem

edit 2-2-2014 changed it into wiki.

edit 21-3-2014 The new update 1.0.4.20 did not solve the issue. See https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34151 and https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34256

Update 29-3-2014: Back here again ... sad face. The new update introduced this bug with me again.. Currently I have an average of 6 shutdowns a day. My jolla is of no use right now. Posted a request on zendesk.. but the answer somewhere down page 3 with the folded paper to push up the battery could be it.. can not repoduce anymore!!!

Update 20-4-2014: For me it got even worse with the update to 1.0.5.16! Before this update my Jolla just rebooted sometimes, but now the screen just goes black - in some cases I have to boot it up again by pressing the power-button and in some other cases I have to take the battery out. After inserting it back in most cases it boots up by itself. Still the same issues after resetting and reinstalling the updates.

Jolla randomly shuts down [1.0.5.16]

From the last update and getting more frequent my Jolla just randomly turns black and completely shuts down. It happens when in use and when its on standby. It really is getting annoying. Any body else experiencing this?

Update (2014-02-14) As mentioned here it seems there will be provided a bug fix for this issue in the first week of March hence I added the 'roadmap' tag to this question as well.

edit 1-1-2014... so did a complete reset of my Jolla, upgraded again to latest firmware, masked the other half services.. lets see if this solves the reboot problem

edit 2-2-2014 changed it into wiki.

edit 21-3-2014 The new update 1.0.4.20 did not solve the issue. See https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34151 and https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34256

Update 29-3-2014: Back here again ... sad face. The new update introduced this bug with me again.. Currently I have an average of 6 shutdowns a day. My jolla is of no use right now. Posted a request on zendesk.. but the answer somewhere down page 3 with the folded paper to push up the battery could be it.. can not repoduce anymore!!!

Update 20-4-2014: For me it got even worse with the update to 1.0.5.16! Before this update my Jolla just rebooted sometimes, but now the screen just goes black - in some cases I have to boot it up again by pressing the power-button and in some other cases I have to take the battery out. After inserting it back in most cases it boots up by itself. Still the same issues after resetting and reinstalling the updates.

Update 18-6-2014: Even with 1.0.7.16 this issue is still present.

Jolla randomly shuts down [1.0.5.16][1.0.7.16]

From the last update and getting more frequent my Jolla just randomly turns black and completely shuts down. It happens when in use and when its on standby. It really is getting annoying. Any body else experiencing this?

Update (2014-02-14) As mentioned here it seems there will be provided a bug fix for this issue in the first week of March hence I added the 'roadmap' tag to this question as well.

edit 1-1-2014... so did a complete reset of my Jolla, upgraded again to latest firmware, masked the other half services.. lets see if this solves the reboot problem

edit 2-2-2014 changed it into wiki.

edit 21-3-2014 The new update 1.0.4.20 did not solve the issue. See https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34151 and https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34256

Update 29-3-2014: Back here again ... sad face. The new update introduced this bug with me again.. Currently I have an average of 6 shutdowns a day. My jolla is of no use right now. Posted a request on zendesk.. but the answer somewhere down page 3 with the folded paper to push up the battery could be it.. can not repoduce anymore!!!

Update 20-4-2014: For me it got even worse with the update to 1.0.5.16! Before this update my Jolla just rebooted sometimes, but now the screen just goes black - in some cases I have to boot it up again by pressing the power-button and in some other cases I have to take the battery out. After inserting it back in most cases it boots up by itself. Still the same issues after resetting and reinstalling the updates.

Update 18-6-2014: Even with 1.0.7.16 this issue is still present.

Jolla randomly shuts down [1.0.7.16]

From the last update and getting more frequent my Jolla just randomly turns black and completely shuts down. It happens when in use and when its on standby. It really is getting annoying. Any body else experiencing this?

Update (2014-02-14) As mentioned here it seems there will be provided a bug fix for this issue in the first week of March hence I added the 'roadmap' tag to this question as well.

edit 1-1-2014... so did a complete reset of my Jolla, upgraded again to latest firmware, masked the other half services.. lets see if this solves the reboot problem

edit 2-2-2014 changed it into wiki.

edit 21-3-2014 The new update 1.0.4.20 did not solve the issue. See https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34151 and https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34256

Update 29-3-2014: Back here again ... sad face. The new update introduced this bug with me again.. Currently I have an average of 6 shutdowns a day. My jolla is of no use right now. Posted a request on zendesk.. but the answer somewhere down page 3 with the folded paper to push up the battery could be it.. can not repoduce anymore!!!

Update 20-4-2014: For me it got even worse with the update to 1.0.5.16! Before this update my Jolla just rebooted sometimes, but now the screen just goes black - in some cases I have to boot it up again by pressing the power-button and in some other cases I have to take the battery out. After inserting it back in most cases it boots up by itself. Still the same issues after resetting and reinstalling the updates.

Update 18-6-2014: Even with 1.0.7.16 this issue is still present.

Update 07-07-2014: Still on 1.0.7.16, and still frequent shutdowns. To me it looks like this only happens with low battery (under 50%). This has to be solved asap!

Jolla randomly shuts down [1.0.7.16][1.0.8.19]

From the last update and getting more frequent my Jolla just randomly turns black and completely shuts down. It happens when in use and when its on standby. It really is getting annoying. Any body else experiencing this?

Update (2014-02-14) As mentioned here it seems there will be provided a bug fix for this issue in the first week of March hence I added the 'roadmap' tag to this question as well.

edit 1-1-2014... so did a complete reset of my Jolla, upgraded again to latest firmware, masked the other half services.. lets see if this solves the reboot problem

edit 2-2-2014 changed it into wiki.

edit 21-3-2014 The new update 1.0.4.20 did not solve the issue. See https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34151 and https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34256

Update 29-3-2014: Back here again ... sad face. The new update introduced this bug with me again.. Currently I have an average of 6 shutdowns a day. My jolla is of no use right now. Posted a request on zendesk.. but the answer somewhere down page 3 with the folded paper to push up the battery could be it.. can not repoduce anymore!!!

Update 20-4-2014: For me it got even worse with the update to 1.0.5.16! Before this update my Jolla just rebooted sometimes, but now the screen just goes black - in some cases I have to boot it up again by pressing the power-button and in some other cases I have to take the battery out. After inserting it back in most cases it boots up by itself. Still the same issues after resetting and reinstalling the updates.

Update 18-6-2014: Even with 1.0.7.16 this issue is still present.

Update 07-07-2014: Still on 1.0.7.16, and still frequent shutdowns. To me it looks like this only happens with low battery (under 50%). This has to be solved asap!asap! Update 16-07.2014: Reboots still present in 1.0.8.19.

Jolla randomly shuts down [1.0.8.19]

From the last update and getting more frequent my Jolla just randomly turns black and completely shuts down. It happens when in use and when its on standby. It really is getting annoying. Any body else experiencing this?

Update (2014-02-14) As mentioned here it seems there will be provided a bug fix for this issue in the first week of March hence I added the 'roadmap' tag to this question as well.

edit 1-1-2014... so did a complete reset of my Jolla, upgraded again to latest firmware, masked the other half services.. lets see if this solves the reboot problem

edit 2-2-2014 changed it into wiki.

edit 21-3-2014 The new update 1.0.4.20 did not solve the issue. See https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34151 and https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34256

Update 29-3-2014: Back here again ... sad face. The new update introduced this bug with me again.. Currently I have an average of 6 shutdowns a day. My jolla is of no use right now. Posted a request on zendesk.. but the answer somewhere down page 3 with the folded paper to push up the battery could be it.. can not repoduce anymore!!!

Update 20-4-2014: For me it got even worse with the update to 1.0.5.16! Before this update my Jolla just rebooted sometimes, but now the screen just goes black - in some cases I have to boot it up again by pressing the power-button and in some other cases I have to take the battery out. After inserting it back in most cases it boots up by itself. Still the same issues after resetting and reinstalling the updates.

Update 18-6-2014: Even with 1.0.7.16 this issue is still present.

Update 07-07-2014: Still on 1.0.7.16, and still frequent shutdowns. To me it looks like this only happens with low battery (under 50%). This has to be solved asap! Update 16-07.2014: asap!

Update 16-07-2014: Reboots still present in 1.0.8.19.

Jolla randomly shuts down [1.0.8.19]

From the last update and getting more frequent my Jolla just randomly turns black and completely shuts down. It happens when in use and when its on standby. It really is getting annoying. Any body else experiencing this?

Update (2014-02-14) As mentioned here it seems there will be provided a bug fix for this issue in the first week of March hence I added the 'roadmap' tag to this question as well.

edit 1-1-2014... so did a complete reset of my Jolla, upgraded again to latest firmware, masked the other half services.. lets see if this solves the reboot problem

edit 2-2-2014 changed it into wiki.

edit 21-3-2014 The new update 1.0.4.20 did not solve the issue. See https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34151 and https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34256

Update 29-3-2014: Back here again ... sad face. The new update introduced this bug with me again.. Currently I have an average of 6 shutdowns a day. My jolla is of no use right now. Posted a request on zendesk.. but the answer somewhere down page 3 with the folded paper to push up the battery could be it.. can not repoduce anymore!!!

Update 20-4-2014: For me it got even worse with the update to 1.0.5.16! Before this update my Jolla just rebooted sometimes, but now the screen just goes black - in some cases I have to boot it up again by pressing the power-button and in some other cases I have to take the battery out. After inserting it back in most cases it boots up by itself. Still the same issues after resetting and reinstalling the updates.

Update 18-6-2014: Even with 1.0.7.16 this issue is still present.

Update 07-07-2014: Still on 1.0.7.16, and still frequent shutdowns. To me it looks like this only happens with low battery (under 50%). This has to be solved asap!

Update 16-07-2014: Reboots still present in 1.0.8.19.1.0.8.19.

Jolla randomly shuts down [1.0.8.19]

From the last update and getting more frequent my Jolla just randomly turns black and completely shuts down. It happens when in use and when its on standby. It really is getting annoying. Any body else experiencing this?

Update (2014-02-14) As mentioned here it seems there will be provided a bug fix for this issue in the first week of March hence I added the 'roadmap' tag to this question as well.

edit 1-1-2014... so did a complete reset of my Jolla, upgraded again to latest firmware, masked the other half services.. lets see if this solves the reboot problem

edit 2-2-2014 changed it into wiki.

edit 21-3-2014 The new update 1.0.4.20 did not solve the issue. See https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34151 and https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34256

Update 29-3-2014: Back here again ... sad face. The new update introduced this bug with me again.. Currently I have an average of 6 shutdowns a day. My jolla is of no use right now. Posted a request on zendesk.. but the answer somewhere down page 3 with the folded paper to push up the battery could be it.. can not repoduce anymore!!!

Update 20-4-2014: For me it got even worse with the update to 1.0.5.16! Before this update my Jolla just rebooted sometimes, but now the screen just goes black - in some cases I have to boot it up again by pressing the power-button and in some other cases I have to take the battery out. After inserting it back in most cases it boots up by itself. Still the same issues after resetting and reinstalling the updates.

Update 18-6-2014: Even with 1.0.7.16 this issue is still present.

Update 07-07-2014: Still on 1.0.7.16, and still frequent shutdowns. To me it looks like this only happens with low battery (under 50%). This has to be solved asap!

Update 16-07-2014: Reboots still present in 1.0.8.19.

EDIT 17-08-2014: Come on Jolla - 400! affected users from TJC only and still no official answer "Yes, we have a problem!", not to speak about solution.

Jolla randomly shuts down [1.0.8.19]

From the last update and getting more frequent my Jolla just randomly turns black and completely shuts down. It happens when in use and when its on standby. It really is getting annoying. Any body else experiencing this?

Update (2014-02-14) As mentioned here it seems there will be provided a bug fix for this issue in the first week of March hence I added the 'roadmap' tag to this question as well.

edit 1-1-2014... so did a complete reset of my Jolla, upgraded again to latest firmware, masked the other half services.. lets see if this solves the reboot problem

edit 2-2-2014 changed it into wiki.

edit 21-3-2014 The new update 1.0.4.20 did not solve the issue. See https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34151 and https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34256

Update 29-3-2014: Back here again ... sad face. The new update introduced this bug with me again.. Currently I have an average of 6 shutdowns a day. My jolla is of no use right now. Posted a request on zendesk.. but the answer somewhere down page 3 with the folded paper to push up the battery could be it.. can not repoduce anymore!!!

Update 20-4-2014: For me it got even worse with the update to 1.0.5.16! Before this update my Jolla just rebooted sometimes, but now the screen just goes black - in some cases I have to boot it up again by pressing the power-button and in some other cases I have to take the battery out. After inserting it back in most cases it boots up by itself. Still the same issues after resetting and reinstalling the updates.

Update 18-6-2014: Even with 1.0.7.16 this issue is still present.

Update 07-07-2014: Still on 1.0.7.16, and still frequent shutdowns. To me it looks like this only happens with low battery (under 50%). This has to be solved asap!

Update 16-07-2014: Reboots still present in 1.0.8.19.

EDIT 17-08-2014: Come on Jolla - 400! affected (from a total of 4500)affected users from TJC only and still no official answer "Yes, we have a problem!", not to speak about solution.

Jolla randomly shuts down [1.0.8.19]

From the last update and getting more frequent my Jolla just randomly turns black and completely shuts down. It happens when in use and when its on standby. It really is getting annoying. Any body else experiencing this?

Update (2014-02-14) As mentioned here it seems there will be provided a bug fix for this issue in the first week of March hence I added the 'roadmap' tag to this question as well.

edit 1-1-2014... so did a complete reset of my Jolla, upgraded again to latest firmware, masked the other half services.. lets see if this solves the reboot problem

edit 2-2-2014 changed it into wiki.

edit 21-3-2014 The new update 1.0.4.20 did not solve the issue. See https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34151 and https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34256

Update 29-3-2014: Back here again ... sad face. The new update introduced this bug with me again.. Currently I have an average of 6 shutdowns a day. My jolla is of no use right now. Posted a request on zendesk.. but the answer somewhere down page 3 with the folded paper to push up the battery could be it.. can not repoduce anymore!!!

Update 20-4-2014: For me it got even worse with the update to 1.0.5.16! Before this update my Jolla just rebooted sometimes, but now the screen just goes black - in some cases I have to boot it up again by pressing the power-button and in some other cases I have to take the battery out. After inserting it back in most cases it boots up by itself. Still the same issues after resetting and reinstalling the updates.

Update 18-6-2014: Even with 1.0.7.16 this issue is still present.

Update 07-07-2014: Still on 1.0.7.16, and still frequent shutdowns. To me it looks like this only happens with low battery (under 50%). This has to be solved asap!

Update 16-07-2014: Reboots still present in 1.0.8.19.

EDIT 17-08-2014: Come on Jolla - 400! (from a total of 4500)affected users from TJC only and still no official answer "Yes, we have a problem!", not to speak about solution. This is the 6th most voted thread on TJC(to get the magnitude of problem here).

Jolla randomly shuts down [1.0.8.19]

From the last update and getting more frequent my Jolla just randomly turns black and completely shuts down. It happens when in use and when its on standby. It really is getting annoying. Any body else experiencing this?

Update (2014-02-14) As mentioned here it seems there will be provided a bug fix for this issue in the first week of March hence I added the 'roadmap' tag to this question as well.

edit 1-1-2014... so did a complete reset of my Jolla, upgraded again to latest firmware, masked the other half services.. lets see if this solves the reboot problem

edit 2-2-2014 changed it into wiki.

edit 21-3-2014 The new update 1.0.4.20 did not solve the issue. See https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34151 and https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34256

Update 29-3-2014: Back here again ... sad face. The new update introduced this bug with me again.. Currently I have an average of 6 shutdowns a day. My jolla is of no use right now. Posted a request on zendesk.. but the answer somewhere down page 3 with the folded paper to push up the battery could be it.. can not repoduce anymore!!!

Update 20-4-2014: For me it got even worse with the update to 1.0.5.16! Before this update my Jolla just rebooted sometimes, but now the screen just goes black - in some cases I have to boot it up again by pressing the power-button and in some other cases I have to take the battery out. After inserting it back in most cases it boots up by itself. Still the same issues after resetting and reinstalling the updates.

Update 18-6-2014: Even with 1.0.7.16 this issue is still present.

Update 07-07-2014: Still on 1.0.7.16, and still frequent shutdowns. To me it looks like this only happens with low battery (under 50%). This has to be solved asap!

Update 16-07-2014: Reboots still present in 1.0.8.19.

EDIT 17-08-2014: Come on Jolla - 400! (from a total of 4500)affected users from TJC only and still no official answer "Yes, we have a problem!", not to speak about solution. This is the 6th most voted thread on TJC(to TJC and absolute leader in number of views - 20k(to get the magnitude of problem here).

Jolla randomly shuts down [1.0.8.19]

From Several users seem to have an issue with the last update phone rebooting by itself. User testing has revealed that it most likely has something to do with the battery. If this is happening to you, there are two ways you can most likely solve the problem. You can either:

  • take out the phone battery, and getting more frequent my Jolla rub all contact areas on the battery and the phone with a regular eraser, then just randomly turns black put the battery back in.
  • take a small piece of paper and completely shuts down. It happens when in use put it between the bottom of the battery and when its on standby. It really is getting annoying. Any body else experiencing this?the phone, so it makes better contact.

If neither of these solutions helps at all, please mention this and edit this post to include that information.

Update (2014-02-14) As mentioned here it seems there will It would be provided a bug fix for this issue in nice to read an official statement on the first week of March hence I added the 'roadmap' tag to this question as well.

edit 1-1-2014... so did a complete reset of my Jolla, upgraded again to latest firmware, masked the other half services.. lets see issue, if this solves is something related to the reboot problem

edit 2-2-2014 changed it into wiki.

edit 21-3-2014 The new update 1.0.4.20 did not solve the issue. See https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34151 and https://together.jolla.com/question/7144/jolla-randomly-shuts-down/#post-id-34256

Update 29-3-2014: Back here again ... sad face. The new update introduced this bug with me again.. Currently I have an average of 6 shutdowns a day. My jolla is of no use right now. Posted a request on zendesk.. but the answer somewhere down page 3 with the folded paper to push up the battery could be it.. can not repoduce anymore!!!

Update 20-4-2014: For me it got even worse with the update to 1.0.5.16! Before this update my Jolla just rebooted sometimes, but now the screen just goes black - in some cases I have to boot it up again by pressing the power-button and in some other cases I have to take the battery out. After inserting it back in most cases it boots up by itself. Still the same issues after resetting and reinstalling the updates.

Update 18-6-2014: Even with 1.0.7.16 this issue is still present.

Update 07-07-2014: Still on 1.0.7.16, and still frequent shutdowns. To me it looks like this only happens with low battery (under 50%). This has to be solved asap!

Update 16-07-2014: Reboots still present in 1.0.8.19.

EDIT 17-08-2014: Come on Jolla - 400! (from a total of 4500)affected users from TJC only and still no official answer "Yes, we have a problem!", not to speak about solution. This is the 6th most voted thread on TJC and absolute leader in number of views - 20k(to get the magnitude of problem here).manufacturing process or something else.

Jolla randomly shuts down [1.0.8.19]

Several Numerous users seem to have an issue with the phone rebooting by itself. User testing has revealed that it most likely has something to do with the battery. If this is happening to you, there are two ways you can most likely solve the problem. You can either:

  • take out the phone battery, and rub all contact areas on the battery and the phone with a regular eraser, then just put the battery back in.
  • take a small piece of paper and put it between the bottom of the battery and the phone, so it makes better contact.

If neither of these solutions helps at all, please mention this and edit this post to include that information.

It would be nice to read an official statement on the issue, if this is something related to the manufacturing process or something else.

Jolla randomly shuts down [1.0.8.19]

Numerous users have an issue with the phone rebooting by itself. User testing has revealed that it most likely has something to do with the battery. If this is happening to you, there are two ways you can most likely probably solve the problem. You can either:

  • take out the phone battery, and rub all contact areas on the battery and the phone with a regular eraser, then just put the battery back in.
  • take a small piece of paper and put it between the bottom of the battery and the phone, so it makes better contact.

If neither of these solutions helps at all, please mention this and edit this post to include that information.

It would be nice to read an official statement on the issue, if this is something related to the manufacturing process or something else.

Jolla randomly shuts down [1.0.8.19]

Numerous users have an issue with the phone rebooting by itself. User testing has revealed that it most likely has something to do with the battery. If this is happening to you, there are two ways you can probably solve the problem. You can either:

  • take out the phone battery, and rub all contact areas on the battery and the phone with a regular eraser, then just put the battery back in.
  • take a small piece of paper and put it between the bottom of the battery and the phone, so it makes better contact.
  • put a bit of paper between the battery and the phone body (as seen here)

If neither of these solutions helps at all, please mention this and edit this post to include that information.

It would be nice to read an official statement on the issue, if this is something related to the manufacturing process or something else.

Jolla randomly shuts down [1.0.8.19]

Numerous users have an issue with the phone rebooting by itself. User testing has revealed that it most likely has something to do with the battery. If this is happening to you, there are two ways you can probably solve the problem. You can either:

  • take out the phone battery, and rub all contact areas on the battery and the phone with a regular eraser, then just put the battery back in.
  • take a small piece of paper and put it between the bottom of the battery and the phone, so it makes better contact.
  • put a bit of paper between the battery and the phone body (as seen here)

If neither of these solutions helps at all, please mention this and edit this post to include that information.

Edit: Is this question still valid (#SailfishOS is at 1.1.1.27 already)..,?

It would be nice to read an official statement on the issue, if this is something related to the manufacturing process or something else.

Jolla randomly shuts down [1.0.8.19]down

Numerous users have an issue with the phone rebooting by itself. User testing has revealed that it most likely has something to do with the battery. If this is happening to you, there are two ways you can probably solve the problem. You can either:

  • take out the phone battery, and rub all contact areas on the battery and the phone with a regular eraser, then just put the battery back in.
  • take a small piece of paper and put it between the bottom of the battery and the phone, so it makes better contact.
  • put a bit of paper between the battery and the phone body (as seen here)

If neither of these solutions helps at all, please mention this and edit this post to include that information.

Edit: Is this question still valid (#SailfishOS is at 1.1.1.27 already)..,?

It would be nice to read an official statement on the issue, if this is something related to the manufacturing process or something else.

Jolla randomly shuts down

Numerous users have an issue with the phone rebooting by itself. User testing has revealed that it most likely has something to do with the battery. If this is happening to you, there are two ways you can probably solve the problem. You can either:

  • take out the phone battery, and rub all contact areas on the battery and the phone with a regular eraser, then just put the battery back in.
  • take a small piece of paper and put it between the bottom of the battery and the phone, so it makes better contact.
  • put a bit of paper between the battery and the phone body (as seen here)

If neither of these solutions helps at all, please mention this and edit this post to include that information.

Edit: Is this question still valid (#SailfishOS is at 1.1.1.27 already)..,?

It would be nice to read an official statement on the issue, if this is something related to the manufacturing process or something else.

Jolla randomly shuts down

Numerous users have an issue with the phone rebooting by itself. User testing has revealed that it most likely has something to do with the battery. If this is happening to you, there are two ways you can probably solve the problem. You can either:

  • take out the phone battery, and rub all contact areas on the battery and the phone with a regular eraser, then just put the battery back in.
  • take a small piece of paper and put it between the bottom of the battery and the phone, so it makes better contact.
  • put a bit of paper between the battery and the phone body (as seen here)

If neither of these solutions helps at all, please mention this and edit this post to include that information.

It would be nice to read an official statement on the issue, if this is something related to the manufacturing process or something else.

edit 06.04.2015 (MacManus): i noticed that my jolla reboots on weak network connections (can't reproduce in wlan). If i'm in an area with weak network, my jolla constantly reboots. If i didn't activate my sim, the phone didn't reboot. As soon as i activate sim and get mobile network connection, the jolla reboots.

Jolla randomly shuts down

Numerous users have an issue with the phone rebooting by itself. User testing has revealed that it most likely has something to do with the battery. If this is happening to you, there are two ways you can probably solve the problem. You can either:

  • take out the phone battery, and rub all contact areas on the battery and the phone with a regular eraser, then just put the battery back in.
  • take a small piece of paper and put it between the bottom of the battery and the phone, so it makes better contact.
  • put a bit of paper between the battery and the phone body (as seen here)

If neither of these solutions helps at all, please mention this and edit this post to include that information.

It would be nice to read an official statement on the issue, if this is something related to the manufacturing process or something else.

edit 06.04.2015 (MacManus): i noticed that my jolla reboots on weak network connections (can't reproduce in wlan). If i'm in an area with weak network, my jolla constantly reboots. If i didn't activate my sim, the phone didn't reboot. As soon as i activate sim and get mobile network connection, the jolla reboots. reboots.

Edit 20.05.2015: Anyone with this problem please see this answer, it seems that they finally have a clue about how to fix this issue.