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posted 2015-01-28 11:21:36 +0200

Possi gravatar image

Cannot add Exchange account - "Problem with checking initials"

I get: "Retrieving settings from server..." and then "Problem with checking initials: Could not create account"

SW version 1.1.1.27, server is Exchange 2013.

Settings are manual and correct.

At this point, ActiveSync debug log is totally empty, but this is how journal looks like:

Jan 28 11:04:42 Jolla invoker[2483]: [1805] Jan 28 11:04:42 [Debug] General :  void AccountsListener::onAccountUpdated(Accounts::AccountId) ( 18 )
Jan 28 11:04:42 Jolla invoker[2483]: [1805] Jan 28 11:04:42 [Warning] ActiveSyncServer: unknown MfE account id= "18" was disabled.
Jan 28 11:04:42 Jolla invoker[2483]: [1805] Jan 28 11:04:42 [Debug] General :  virtual AccountConfigImpl::~AccountConfigImpl()
Jan 28 11:04:42 Jolla [2422]: [D] Accounts::Account::Private::account_store_cb:551 - account.cpp: 551 account_store_cb Saved accunt ID: 18 
Jan 28 11:04:42 Jolla [2422]: [D] SignOn::IdentityImpl::updateState:103 - identityimpl.cpp 103 updateState Updating state:  PendingRegistration 
Jan 28 11:04:42 Jolla dbus-daemon[922]: Activating service name='com.google.code.AccountsSSO.SingleSignOn'
Jan 28 11:04:42 Jolla [2422]: [D] SignOn::IdentityImpl::storeCredentials:223 - identityimpl.cpp 223 storeCredentials Storing credentials 
Jan 28 11:04:42 Jolla [6768]: signondaemon.cpp 360 init Failed to SUID root. Secure storage will not be available.
Jan 28 11:04:42 Jolla dbus-daemon[922]: Successfully activated service 'com.google.code.AccountsSSO.SingleSignOn'
Jan 28 11:04:42 Jolla kernel: dbus-daemon(922) send signal 9 to dbus-daemon(7232)
Jan 28 11:04:42 Jolla [2422]: [D] SignOn::IdentityImpl::updateState:103 - identityimpl.cpp 103 updateState Updating state:  Ready 
Jan 28 11:04:42 Jolla [2422]: [D] SignOn::DBusOperationQueueHandler::execQueuedOperations:137 - dbusoperationqueuehandler.cpp 137 execQueuedOperations Executing cached oparation: SIGNATURE: "storeCredentials(IdentityInfo)" 
Jan 28 11:04:42 Jolla [2422]: [D] SignOn::DBusOperationQueueHandler::execQueuedOperations:146 - dbusoperationqueuehandler.cpp 146 execQueuedOperations 
Jan 28 11:04:42 Jolla [2422]: [D] SignOn::IdentityImpl::storeCredentials:223 - identityimpl.cpp 223 storeCredentials Storing credentials 
Jan 28 11:04:42 Jolla [2422]: [D] SignOn::IdentityImpl::sendRequest:796 - identityimpl.cpp 796 sendRequest 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::updateState:103 - identityimpl.cpp 103 updateState Updating state:  NeedsUpdate 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::infoUpdated:711 - identityimpl.cpp 711 infoUpdated SERVER INFO UPDATED. NeedsUpdate " 0 " 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::updateState:103 - identityimpl.cpp 103 updateState Updating state:  NeedsUpdate 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::infoUpdated:711 - identityimpl.cpp 711 infoUpdated SERVER INFO UPDATED. NeedsUpdate " 13 " 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::updateState:103 - identityimpl.cpp 103 updateState Updating state:  NeedsUpdate 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::infoUpdated:711 - identityimpl.cpp 711 infoUpdated SERVER INFO UPDATED. NeedsUpdate " 12 " 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::updateState:103 - identityimpl.cpp 103 updateState Updating state:  NeedsUpdate 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::infoUpdated:711 - identityimpl.cpp 711 infoUpdated SERVER INFO UPDATED. NeedsUpdate " 9 " 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::storeCredentialsReply:624 - identityimpl.cpp 624 storeCredentialsReply stored id: 14 old id: 0 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::AuthSessionImpl::initInterface:174 - authsessionimpl.cpp 174 initInterface 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::AuthSessionImpl::process:270 - authsessionimpl.cpp 270 process sending to queue 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::DBusOperationQueueHandler::execQueuedOperations:137 - dbusoperationqueuehandler.cpp 137 execQueuedOperations Executing cached oparation: SIGNATURE: "process(SessionData,QString)" 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::DBusOperationQueueHandler::execQueuedOperations:149 - dbusoperationqueuehandler.cpp 149 execQueuedOperations 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::AuthSessionImpl::process:265 - authsessionimpl.cpp 265 process sending to daemon 
Jan 28 11:04:43 Jolla invoker[2483]: [1805] Jan 28 11:04:43 [Debug] General :  void AccountsListener::onAccountUpdated(Accounts::AccountId) ( 18 )
Jan 28 11:04:43 Jolla invoker[2483]: [1805] Jan 28 11:04:43 [Warning] ActiveSyncServer: unknown MfE account id= "18" was disabled.
Jan 28 11:04:43 Jolla [2422]: [D] Accounts::Account::Private::account_store_cb:551 - account.cpp: 551 account_store_cb Saved accunt ID: 18 
Jan 28 11:04:43 Jolla kernel: slim reconfig done!
Jan 28 11:04:43 Jolla kernel: sps:BAM 0x124c2000 enabled: ver:0x5, number of pipes:6
Jan 28 11:04:44 Jolla [2422]: [D] onCheckCredentialsFailed:234 - [jsa-eas] Credentials check FAILED!
                               error == 5

Cannot add Exchange account - "Problem with checking initials"

I get: "Retrieving settings from server..." and then "Problem with checking initials: Could not create account"

SW version 1.1.1.27, server is Exchange 2013.2013 / IIS 8.5:

Settings are manual and correct.

At this point, ActiveSync debug log is totally empty, but this is how journal looks like:

Jan 28 11:04:42 Jolla invoker[2483]: [1805] Jan 28 11:04:42 [Debug] General :  void AccountsListener::onAccountUpdated(Accounts::AccountId) ( 18 )
Jan 28 11:04:42 Jolla invoker[2483]: [1805] Jan 28 11:04:42 [Warning] ActiveSyncServer: unknown MfE account id= "18" was disabled.
Jan 28 11:04:42 Jolla invoker[2483]: [1805] Jan 28 11:04:42 [Debug] General :  virtual AccountConfigImpl::~AccountConfigImpl()
Jan 28 11:04:42 Jolla [2422]: [D] Accounts::Account::Private::account_store_cb:551 - account.cpp: 551 account_store_cb Saved accunt ID: 18 
Jan 28 11:04:42 Jolla [2422]: [D] SignOn::IdentityImpl::updateState:103 - identityimpl.cpp 103 updateState Updating state:  PendingRegistration 
Jan 28 11:04:42 Jolla dbus-daemon[922]: Activating service name='com.google.code.AccountsSSO.SingleSignOn'
Jan 28 11:04:42 Jolla [2422]: [D] SignOn::IdentityImpl::storeCredentials:223 - identityimpl.cpp 223 storeCredentials Storing credentials 
Jan 28 11:04:42 Jolla [6768]: signondaemon.cpp 360 init Failed to SUID root. Secure storage will not be available.
Jan 28 11:04:42 Jolla dbus-daemon[922]: Successfully activated service 'com.google.code.AccountsSSO.SingleSignOn'
Jan 28 11:04:42 Jolla kernel: dbus-daemon(922) send signal 9 to dbus-daemon(7232)
Jan 28 11:04:42 Jolla [2422]: [D] SignOn::IdentityImpl::updateState:103 - identityimpl.cpp 103 updateState Updating state:  Ready 
Jan 28 11:04:42 Jolla [2422]: [D] SignOn::DBusOperationQueueHandler::execQueuedOperations:137 - dbusoperationqueuehandler.cpp 137 execQueuedOperations Executing cached oparation: SIGNATURE: "storeCredentials(IdentityInfo)" 
Jan 28 11:04:42 Jolla [2422]: [D] SignOn::DBusOperationQueueHandler::execQueuedOperations:146 - dbusoperationqueuehandler.cpp 146 execQueuedOperations 
Jan 28 11:04:42 Jolla [2422]: [D] SignOn::IdentityImpl::storeCredentials:223 - identityimpl.cpp 223 storeCredentials Storing credentials 
Jan 28 11:04:42 Jolla [2422]: [D] SignOn::IdentityImpl::sendRequest:796 - identityimpl.cpp 796 sendRequest 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::updateState:103 - identityimpl.cpp 103 updateState Updating state:  NeedsUpdate 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::infoUpdated:711 - identityimpl.cpp 711 infoUpdated SERVER INFO UPDATED. NeedsUpdate " 0 " 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::updateState:103 - identityimpl.cpp 103 updateState Updating state:  NeedsUpdate 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::infoUpdated:711 - identityimpl.cpp 711 infoUpdated SERVER INFO UPDATED. NeedsUpdate " 13 " 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::updateState:103 - identityimpl.cpp 103 updateState Updating state:  NeedsUpdate 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::infoUpdated:711 - identityimpl.cpp 711 infoUpdated SERVER INFO UPDATED. NeedsUpdate " 12 " 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::updateState:103 - identityimpl.cpp 103 updateState Updating state:  NeedsUpdate 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::infoUpdated:711 - identityimpl.cpp 711 infoUpdated SERVER INFO UPDATED. NeedsUpdate " 9 " 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::storeCredentialsReply:624 - identityimpl.cpp 624 storeCredentialsReply stored id: 14 old id: 0 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::AuthSessionImpl::initInterface:174 - authsessionimpl.cpp 174 initInterface 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::AuthSessionImpl::process:270 - authsessionimpl.cpp 270 process sending to queue 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::DBusOperationQueueHandler::execQueuedOperations:137 - dbusoperationqueuehandler.cpp 137 execQueuedOperations Executing cached oparation: SIGNATURE: "process(SessionData,QString)" 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::DBusOperationQueueHandler::execQueuedOperations:149 - dbusoperationqueuehandler.cpp 149 execQueuedOperations 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::AuthSessionImpl::process:265 - authsessionimpl.cpp 265 process sending to daemon 
Jan 28 11:04:43 Jolla invoker[2483]: [1805] Jan 28 11:04:43 [Debug] General :  void AccountsListener::onAccountUpdated(Accounts::AccountId) ( 18 )
Jan 28 11:04:43 Jolla invoker[2483]: [1805] Jan 28 11:04:43 [Warning] ActiveSyncServer: unknown MfE account id= "18" was disabled.
Jan 28 11:04:43 Jolla [2422]: [D] Accounts::Account::Private::account_store_cb:551 - account.cpp: 551 account_store_cb Saved accunt ID: 18 
Jan 28 11:04:43 Jolla kernel: slim reconfig done!
Jan 28 11:04:43 Jolla kernel: sps:BAM 0x124c2000 enabled: ver:0x5, number of pipes:6
Jan 28 11:04:44 Jolla [2422]: [D] onCheckCredentialsFailed:234 - [jsa-eas] Credentials check FAILED!
                               error == 5
click to hide/show revision 3
retagged

updated 2015-01-29 15:41:00 +0200

jiit gravatar image

Cannot add Exchange account - "Problem with checking initials"

I get: "Retrieving settings from server..." and then "Problem with checking initials: Could not create account"

SW version 1.1.1.27, server is Exchange 2013 / IIS 8.5:

Settings are manual and correct.

At this point, ActiveSync debug log is totally empty, but this is how journal looks like:

Jan 28 11:04:42 Jolla invoker[2483]: [1805] Jan 28 11:04:42 [Debug] General :  void AccountsListener::onAccountUpdated(Accounts::AccountId) ( 18 )
Jan 28 11:04:42 Jolla invoker[2483]: [1805] Jan 28 11:04:42 [Warning] ActiveSyncServer: unknown MfE account id= "18" was disabled.
Jan 28 11:04:42 Jolla invoker[2483]: [1805] Jan 28 11:04:42 [Debug] General :  virtual AccountConfigImpl::~AccountConfigImpl()
Jan 28 11:04:42 Jolla [2422]: [D] Accounts::Account::Private::account_store_cb:551 - account.cpp: 551 account_store_cb Saved accunt ID: 18 
Jan 28 11:04:42 Jolla [2422]: [D] SignOn::IdentityImpl::updateState:103 - identityimpl.cpp 103 updateState Updating state:  PendingRegistration 
Jan 28 11:04:42 Jolla dbus-daemon[922]: Activating service name='com.google.code.AccountsSSO.SingleSignOn'
Jan 28 11:04:42 Jolla [2422]: [D] SignOn::IdentityImpl::storeCredentials:223 - identityimpl.cpp 223 storeCredentials Storing credentials 
Jan 28 11:04:42 Jolla [6768]: signondaemon.cpp 360 init Failed to SUID root. Secure storage will not be available.
Jan 28 11:04:42 Jolla dbus-daemon[922]: Successfully activated service 'com.google.code.AccountsSSO.SingleSignOn'
Jan 28 11:04:42 Jolla kernel: dbus-daemon(922) send signal 9 to dbus-daemon(7232)
Jan 28 11:04:42 Jolla [2422]: [D] SignOn::IdentityImpl::updateState:103 - identityimpl.cpp 103 updateState Updating state:  Ready 
Jan 28 11:04:42 Jolla [2422]: [D] SignOn::DBusOperationQueueHandler::execQueuedOperations:137 - dbusoperationqueuehandler.cpp 137 execQueuedOperations Executing cached oparation: SIGNATURE: "storeCredentials(IdentityInfo)" 
Jan 28 11:04:42 Jolla [2422]: [D] SignOn::DBusOperationQueueHandler::execQueuedOperations:146 - dbusoperationqueuehandler.cpp 146 execQueuedOperations 
Jan 28 11:04:42 Jolla [2422]: [D] SignOn::IdentityImpl::storeCredentials:223 - identityimpl.cpp 223 storeCredentials Storing credentials 
Jan 28 11:04:42 Jolla [2422]: [D] SignOn::IdentityImpl::sendRequest:796 - identityimpl.cpp 796 sendRequest 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::updateState:103 - identityimpl.cpp 103 updateState Updating state:  NeedsUpdate 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::infoUpdated:711 - identityimpl.cpp 711 infoUpdated SERVER INFO UPDATED. NeedsUpdate " 0 " 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::updateState:103 - identityimpl.cpp 103 updateState Updating state:  NeedsUpdate 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::infoUpdated:711 - identityimpl.cpp 711 infoUpdated SERVER INFO UPDATED. NeedsUpdate " 13 " 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::updateState:103 - identityimpl.cpp 103 updateState Updating state:  NeedsUpdate 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::infoUpdated:711 - identityimpl.cpp 711 infoUpdated SERVER INFO UPDATED. NeedsUpdate " 12 " 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::updateState:103 - identityimpl.cpp 103 updateState Updating state:  NeedsUpdate 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::infoUpdated:711 - identityimpl.cpp 711 infoUpdated SERVER INFO UPDATED. NeedsUpdate " 9 " 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::IdentityImpl::storeCredentialsReply:624 - identityimpl.cpp 624 storeCredentialsReply stored id: 14 old id: 0 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::AuthSessionImpl::initInterface:174 - authsessionimpl.cpp 174 initInterface 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::AuthSessionImpl::process:270 - authsessionimpl.cpp 270 process sending to queue 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::DBusOperationQueueHandler::execQueuedOperations:137 - dbusoperationqueuehandler.cpp 137 execQueuedOperations Executing cached oparation: SIGNATURE: "process(SessionData,QString)" 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::DBusOperationQueueHandler::execQueuedOperations:149 - dbusoperationqueuehandler.cpp 149 execQueuedOperations 
Jan 28 11:04:43 Jolla [2422]: [D] SignOn::AuthSessionImpl::process:265 - authsessionimpl.cpp 265 process sending to daemon 
Jan 28 11:04:43 Jolla invoker[2483]: [1805] Jan 28 11:04:43 [Debug] General :  void AccountsListener::onAccountUpdated(Accounts::AccountId) ( 18 )
Jan 28 11:04:43 Jolla invoker[2483]: [1805] Jan 28 11:04:43 [Warning] ActiveSyncServer: unknown MfE account id= "18" was disabled.
Jan 28 11:04:43 Jolla [2422]: [D] Accounts::Account::Private::account_store_cb:551 - account.cpp: 551 account_store_cb Saved accunt ID: 18 
Jan 28 11:04:43 Jolla kernel: slim reconfig done!
Jan 28 11:04:43 Jolla kernel: sps:BAM 0x124c2000 enabled: ver:0x5, number of pipes:6
Jan 28 11:04:44 Jolla [2422]: [D] onCheckCredentialsFailed:234 - [jsa-eas] Credentials check FAILED!
                               error == 5
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