where is my tablet and why does jolla not keep customers informed? [off-topic]
asked 2018-01-02 02:38:46 +0200
Last email came in October, saying they were "aiming to ship the device on first half of December", which anybody with half a brain could tell was a total crock. Why not just be honest: you're in over your heads. You could get off on the right foot by admitting that to yourselves and to your customers, and then make it even better by KEEPING US INFORMED! Which you haven't been doing. Delays are one thing. Failing to handle the delays properly is another matter entirely. Communicating with your customers is an imperative. I paid you, as did many other people, and the least you can do is keep us informed about what's happening. What do you have to say for yourself? Sincerely, Michael Robinson Order ID #709 July 28, 2017 Bundle of 64GB tablet in black + BT Keyboard + Protection Cover $249
It would have saved you the trouble of writing that tripe if you had kept yourself informed about who you have actually given your money to. Hint: It's NOT Jolla. And most likely you will never get the non-existent tablet you were clueless enough to have paid for or your money back.
Finally, even if you had had a valid reason to contact Jolla customer service, this is not the place to do so. In short: total fail!
bocephus ( 2018-01-02 07:24:42 +0200 )edit