asked 2019-04-24 23:51:36 +0200
I've searched, looked at "how tos" and looked at FAQs - but I can't discover how to install Android Support on my device - it just doesn't feature in my settings or in the Jolla store. I'm new to Sailfish, and can only assume I'm making a basic error - so I admit defeat, how do I do this, please?
answered 2019-05-01 00:20:11 +0200
Buying a license fixed the situation immediately (on re-boot an OS update was offered and Android Support option appeared) - seemed a cleaner fix than relying on the previous owner, who had in all fairness offered to leave their account signed on. I had reset the device as I didn't want any possible conflicts with the previous owner's devices or activities. It would be a useful feature if when you checked for updates, and the license was not in place, the phone prompted you to buy a license. Other secondhand phone owners will presumably run up against this issue.
The correct procedure is to contact Jolla customer care for license transfer.
Giacomo Di Giacomo ( 2019-05-01 05:11:55 +0200 )editAsked: 2019-04-24 23:51:36 +0200
Seen: 180 times
Last updated: May 01 '19
did you buy a license and you are logged into the right account ?then go to jolla store and check category 'jolla'. If it doesn't show up, try rebooting.
bomo ( 2019-04-25 00:11:25 +0200 )editThe phone is second hand, I set up a new Jolla account having reset the device when I received it, and I assumed I inherited the license with the phone - is this not how it works? I've rebooted plenty of times, Jolla category shows only: weather, documents, notes, calendar, calculator, media, mail.
ians ( 2019-04-25 00:21:19 +0200 )editOuch. I am not sure, but I think the license is tied to the account, maybe even an account-device combination. I'd ask the seller for the username and password of the account (normally I'd expect to get this anyways if the account is part of the sale).
mynameisnotimportant ( 2019-04-25 06:52:07 +0200 )edit