The Sailfish X survey from Jolla

asked 2019-08-22 00:01:48 +0200

ron282
2986 ●47 ●67 ●73

updated 2019-08-22 14:28:58 +0200

jiit

2678 ●32 ●58 ●59

admin

Today I received an email from Jolla to participate to a survey monkey about Sailfish X.

Basically I understand that this surveymonkey is to check if Sailfish X users are ready to invest again in a new license, if they are ready to pay a regular fee and what is the acceptable amount.

I didn't have the opportunity to comment (this is a survey monkey).

I just want to reiterate that I'm ready to invest again.

But if I pay a regular fee I would like Jolla to have a bit more consideration for features requested by the community and to get a better communication about coming features.

May be sending also a survey monkey to licensed users to decide priorities about features to develop first is not a bad idea.

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Comments

1

is there a link you could share?

rozgwi ( 2019-08-22 00:29:45 +0200 )edit

6

Survey monkey to decide priorities is very nice idea.

Filip K. ( 2019-08-22 01:44:40 +0200 )edit

2

Already a jolla user from day 1, ea subscribed, and had several phones with SFOS, but I never got that mail of participation in a survey. This shows how good Jolla cares about their main and longtime users, bad coms and and not so userfriendly towards their fans who made them come this far.

Sinking ship?

aQUICK1 ( 2019-08-22 01:45:35 +0200 )edit

13

Got this mail too. I didn't know they planned some kind of subscription model. I'll be the laughing stock of my circle of friends: having a partly disfunctional mobile with issues and bugs, and even paying a regular fee to be allowed to keep such inconvenience. Never mind, it's a love affair, see?

Robomike ( 2019-08-22 01:58:10 +0200 )edit

4

also got it and i also pointed out that i will only invest if the product gives me much more bonus as you are saying more features requested, more stable system, etc. usually i'm not a friend of lets say continuous pay but i would in order to never have to use droid or half eaten apples

NuklearFart ( 2019-08-22 10:15:28 +0200 )edit

5

answered 2019-08-22 14:07:30 +0200

kandelabra
2784 ●61 ●91 ●95

My point is "no updates = no fee". So if there will be no updates during charging period no funds must be charged.

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1

So you would prefer to receive broken updates released in a rush to avoid missing on payments? That's a strange choice :)

slava ( 2019-08-22 16:58:52 +0200 )edit

I believe that Jolla team is not that greedy and stupid. Pretty sure they realize that the will lost lot of users that way very quickly.

kandelabra ( 2019-08-23 11:39:02 +0200 )edit

Actually pay for updates (except for bugfixes) would not be the worst idea.

Spark ( 2019-08-23 17:06:31 +0200 )edit

That could end up with Jolla issueing updates in smaller bites to create more revenue.

sfb ( 2019-08-28 12:34:07 +0200 )edit

To prevent that there could be two releases. The LTS where you don't have to pay a fee but are a period of time behind the most recent version(e.g. 6months) and the current release, where you don't have to wait for the new features. Or they sell a premium subscription, which is bundled with other stuff like protonmail.

sailr ( 2019-08-28 22:49:30 +0200 )edit

5

answered 2019-08-28 14:13:18 +0200

steffenl
1355 ●20 ●27 ●34

updated 2019-08-28 19:50:32 +0200

addydon
807 ●15 ●20 ●27

Well we pay monthly fee's to the telco's, too. So in general it is nothing new to pay a couple of Euros each month to be able to use a mobile phone.

Nevertheless, renting software feels awkward. There are more creative ways to raise money:

auction new features every x weeks via crowd (the feature that raises the highest amount of money will be deployed)
offer premium services to subscribers (like monthly polls that give directions to the developers, better support, whatever...)
allow patrons that will be mentioned in the "about product" section
...

The basic license should stay an one-time payment. I mean phones don't live longer than 2-4 years in most cases, ppl will buy a new license every x years.

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+1 Agreed. Options b or c / the second or third one downwards are the best for choosing. Yes, I was thinking in an equal way ... the life time of phone is up to four years or less.

N9Sailfish ( 2019-08-28 20:20:39 +0200 )edit

2

answered 2019-08-24 15:46:40 +0200

jimjamz
1716 ●47 ●60 ●65

I received the e-mail to participate in the survey. It clearly states the deadline of the survey (which is Monday the 26th of August 2019). Upon clicking the included link to the survey, i am presented with this:

Thank you for your interest in Sailfish X! We have reached the maximum amount of responses to this survey. We welcome you to participate in our future surveys of which we’ll announce separately. Kind Regards, Jolla Team.

I am appalled! - I have never come across a survey that accepts a maximum number of responses. Surely, that is counter-productive to receiving more accurate feedback of customers? Surely that is what you want?

As a Sailfish X customer who has paid the licence fee, I would expect that I am entitled to answer the survey.

Jolla ... what are you doing? This could even be seen as actually silencing or ignoring your customer base.

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2

There might be cost (money) associated with getting unlimited responses, really depends on what kind of Survey Monkey it was.

addydon ( 2019-08-24 18:09:58 +0200 )edit

1

answered 2019-08-28 12:57:30 +0200

jabgoe
286 ●6 ●14 ●20

i have no problem with buying this software. I would even pay more than the actual price. But I wouldn't pay a recurring fee to use my phone.

And due to the fact that Jolla initially didn't want my money when I tried to buy a licence for an Xperia XA2 I had to gather some experience with LineageOS on my new Xperia XA2 ... If Jolla starts to charge monthly fees I now know that there are good alternatives (11 days standby on a Xperia XA2 Ultra with LineageOS16 vs. 3 days with Sailfish X 3.1)

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The Sailfish X survey from Jolla

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