[shop] Jolla order is stuck in "paid" state [answered]

asked 2015-02-22 15:03:27 +0200

t-lo

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http://www.thilo-fromm.de...

updated 2016-08-17 15:01:23 +0200

jiit

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admin

I ordered a Jolla Phone on 16th of January but the order seems to be stuck. The order state is still "paid", so apparently nothing happened for five business days. Quoting from the Shop FAQ (https://jolla.zendesk.com/hc/en-us/articles/201439257-Webshop-FAQ):

What's the delivery time after completing my purchase in the Jolla Online Shop?

For Jolla orders it would take about 5-7 days for the order to reach you. We pick and pack the orders within 2 business days.

I'm getting a little nervous since I spent €215.- a week ago and nothing seems to be happening with the order, even though it should (according to Jolla Sales FAQ) long be packed and sent. Also, the shop unfortunately does not offer a way to reach Jolla Sales directly, so here I am, polluting TJC...

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The question has been closed for the following reason "the question is answered, an answer was accepted" by hzb
close date 2015-02-22 16:40:20.830683

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Thanks for the link! That seems to be a better place for shipping inquiries. I just filed a request. Also I don't quite understand why Jolla states a 2 day picking period in their FAQ when apparently requiring more like 5 to 7 days. It's bound to cause a bad customer experience.

t-lo ( 2015-02-22 15:55:59 +0200 )edit

It took less than 2 days for picking for me

piratenpanda ( 2015-02-22 17:42:29 +0200 )edit

[shop] Jolla order is stuck in "paid" state [answered]

The question has been closed for the following reason "the question is answered, an answer was accepted" by hzb
close date 2015-02-22 16:40:20.830683

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[shop] Jolla order is stuck in "paid" state [answered]

The question has been closed for the following reason "the question is answered, an answer was accepted" by hzb close date 2015-02-22 16:40:20.830683

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The question has been closed for the following reason "the question is answered, an answer was accepted" by hzb
close date 2015-02-22 16:40:20.830683