There is no customer support in india.
asked 2015-05-02 17:26:46 +0200
I love the phone but sadly i broke the screen. I want to rectify that but there is no suggested easy user support available. I want to buy toh covers but then again it is not available in any local market. I want solutions and am patient enough to wait for it.
Edit - With new company formed in India, can we expect better support?
Hello apoorv_ashit, I have one suggestion - see this post from Richie Cotton here on TJC and see his answer at the bottom of the page;
https://together.jolla.com/question/67781/the-price-of-repairs-for-a-cracked-screen/
Shipping from India to Finland (€??.??) + Screen fitted (€120.00) + Shipping from Finland to India (€??.??) - You can do the currency conversion :)
On further reading, it seems that the company who does the screen repair don't take orders from outside the EU. Another user says he ended up parting with €210 for repair, I don't know if that included shipping.
Spam Hunter ( 2015-05-02 21:16:53 +0200 )editThe whole problem is the lack of a clear cut directive or a set of guidelines issued by jolla. The cost is another issue ofcourse shipping the phone is an expensive matter. the amount i'm spending i can easily buy two phones here. decent ones. but i want to keep using this and if there is any solution, i am up for it.
apoorv_ashit ( 2015-05-03 12:03:42 +0200 )editDefinitely something that Jolla should arrange with the local partner when they enter a market!
bilgy_no1 ( 2015-05-03 13:15:57 +0200 )editNo doubt Intex will have their own support network in place already, but I don't think they will pick up the original Jolla Phone just their own AquaFish phones.
r0kk3rz ( 2015-07-16 10:44:58 +0200 )edit@r0kk3rz Hmm, true. but a seperate co. is formed as well, right? I read of a case where there was customs issue after repair and CEO hand delivered the phone to a customer in Delhi. I thought, local presence would help settle such cases. Maybe not...
anandrkris ( 2015-07-16 11:59:56 +0200 )edit