I switched the carrier and now my phone can't get mobile data connection

asked 2015-06-25 19:36:53 +0300

tade
121 ●5 ●7 ●11

updated 2015-06-25 23:02:20 +0300

I checked the settings for the new carrier. Is there a way to get more info than just the flashing text in the top of the view? What can I do now?

edit: I know how to change the settings and was able to find the operator specific things to enter there. I was not able to connect to mobile data and I think this might be an operator issue but I would like to confirm it before calling the operator and would love to see a more verbose log detailing the nature of the problem. It seems silly that there are no other details than "Problem with connection". Like I know there is a problem, this is what I'm trying to solve here.

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1

Use settings => Mobile network => click toggle Select network automatically and a network screen opens and available network are searched.

rgrnetalk ( 2015-06-25 20:40:03 +0300 )edit

You might need to check the data settings for your new carrier and manually update them.

Niju ( 2015-06-25 22:54:12 +0300 )edit

I had the same problem and the issue actually was that the provider has sent me wrong information. Found the correct settings by web-searching. I suggest to get in touch with your provider.

tokaru ( 2015-06-26 11:51:03 +0300 )edit

So what are the specific protocols or bands that the provider needs to be supporting for the Jolla phones mobile network to work?

Warwick Taylor ( 2015-06-29 03:54:55 +0300 )edit

2

answered 2015-06-25 21:02:38 +0300

pawel

14895 ●231 ●341 ●376

updated 2015-06-29 21:34:19 +0300

image description settings -> mobile network longpress on your current network will bring up pulley menue showing : delete, edit select edit now you can see the details in my case, the apn was wrong and i had to change it in this page manually

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answered 2015-06-26 09:03:32 +0300

Warwick Taylor
1 ●1 ●1

updated 2015-06-27 03:57:59 +0300

I have a similar issue except I do not know where to go to find the correct apn number and unfortunatly when I go Settings->Mobile networks->Network vodafone NZ (when the line above ['Select network automatically'] has a greyed dot) I get a page [Network] with a list of networks availible (just 1 on the list, 'VodafoneNZ') . There is a pull down menu that contains only 'Search again' , independent of whether I long-press the list entry or not & independent of Developer mode or not. Where do I find the apn & how can I enter it?

{edit} A simplish search of their website revealed the APN's & Once I recond I saw the dotted setting 'Select network automatically' read 'Select network manually' but I have been unable to recreate that option; so now looking for a file I might be able to manual edit? Found: /opt/alien/run/state/providers/ofono/Cellular/* ? Settings seem same as: help.vodafone.co.nz/app/answers/detail/a_id/2706/kw/APN
so I'm guessing hardware incompatibility! Bugger!

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read my answer above. in settings click on mobile data at the top you see the current connection with the bullet on the left to enable / disable long press on the name, this will bring up the pulley menue with edit , delete option

pawel ( 2015-06-27 12:41:43 +0300 )edit

Thank you for the reply but unfortunately with my system the long press just doesn't bring up the pulley menu, I do not understand why. [But also, I have seen a set of text files that appear to be where the GUI loads these edits too, and they were already correctly set to the values that I had found on the net anyway.] {edit} I brought a Jolla phone into New Zealand and installed a local vodafoneNZ SIM; voice & wifi worked right away but mobile data wouldn't connect. The line in Settings->Mobile network beneath 'Mobile data' (& above Data roaming) read WAP . I had a lot of trouble getting this entry to long-press to bring up the edit menu. This was required to change the APN in [context1] to 'vodafone' (replacing the old entry of live.vodafone.com); which I believe was the eventual solution to the problem. I tried a lot of things before I succeed in getting the long-press to work, one of the last was changing the permissions on the /var/lib/ofono/5300111... folder & maybe the gprs file as well but I was playing with other things as well & I really don't know what finally got it working. I now have Jolla jolla fully functional in NZ and I am very happy.

Warwick Taylor ( 2015-06-27 15:02:54 +0300 )edit

I switched the carrier and now my phone can't get mobile data connection

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I switched the carrier and now my phone can't get mobile data connection

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