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A Wet Jolla --- ! Help !

asked 2015-07-13 20:06:06 +0200

coolhuh gravatar image

One of our 2 Jollas went for a quick spin in 60°C Washing Machine.... Needless to say it did not like it. At the moment the phone is in a box with lots of rice. Did not attempt to activate it and Battery, SIM and the SD Card are, of course out. The SIM is OK ( probably the last one to break ) and works in another (old Nokia) phone.

SD seems to be OK as well.

Now the 10 point question, what is the likelihood that we are able to recover, messages, contacts etc from the memory of the Jolla - via a USB connetion? Any experience ?

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1

Great you knew the rice trick :) I might guess you're the first one to report on that, so please do after trying (and drying!)

simo ( 2015-07-13 20:22:56 +0200 )edit

Read it on the net (where else). There is a white dot next to the battery under the TOH and it turned red. Does that just mean there was water contact or does it mean "permanently damaged beyond repair" or something similar? Jarmo

coolhuh ( 2015-07-13 20:30:23 +0200 )edit
1

That's for water contact only, so there might be a damage, there might be not. Water sensitive sticker turning red doesn't reveal that. I wouldn't try with the battery that visited the washer machine, however.

simo ( 2015-07-13 20:40:28 +0200 )edit
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So can you organize me a "spare battery" ;) ? Luckily, being Jolla-freaks (2 x Jolla The First One), we have another battery to try with :o) !!!

coolhuh ( 2015-07-13 21:11:39 +0200 )edit

Wow. Good luck! Would be interesting to know if a Jolla can survive such treatment.

lispy ( 2015-07-13 21:18:31 +0200 )edit

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answered 2015-07-13 23:19:54 +0200

Henque19 gravatar image

A similar thing happened to my Jolla, it went for a swim with me... The sticker turning red is just a warranty thing.

What I did was to put it in a bag with salt (didn't have any rice at that time) until I got home, then I put it in the oven at <50 degrees for 2 days.

Its been a few weeks now, the phone works great but the battery only holds its charge down to ~85% then the voltage abruptly drops from 3.7V to ~1V.

I've tried to get a replacement battery from support, but seems I have to wait until they hae a new batch ready...

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Similar thing happend to my Jolla. I now have a red sticker as well, but no further issues :) If not working it might help to open the phone and clean it with distilled water. Read it elsewhere so no warranty on that, but it might be worth a try...

inte ( 2015-07-14 00:35:21 +0200 )edit
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@Henque19 Next time please don't put it in salt. Better keep it wet till you get home but salt is what creates the shortcuts at a water damage...

@inte Distilled water isn't ideal. While it doesn't contain any salt it contaminates extremely quick, so after washing you're in the exact same state as before: You have a wet phone you have to dry. Better use some special cleaning alcohol not to aggressive for the electronics, it cleans salt and minerals better and dries faster.

Anyway, glad to hear it worked out well for both of you. :)

V10lator ( 2015-07-14 15:49:47 +0200 )edit

@V10lator Well, I didn't put salt on it! It was not in physical contact with the salt, but air could freely circulate.

Henque19 ( 2015-07-14 17:06:39 +0200 )edit
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answered 2015-07-14 02:09:47 +0200

chemist gravatar image

After at least 24h in rice (yes rice!) you may start an attempt to recover the whole device, if the screen is not working you need to go through recovery mode, you'll need an uSD card inserted, you then may mount the home subvolume from the internal storage and copy stuff to the uSD (needs to be mounted too). If you do not get it to that state, your only option is to bond the internal storage device to an eMMC controller (external), an university lab might come handy at that point. There are also companies doing such restore for money (barely/rarely cheap).

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The Jolla is not saying anything..... no light, no reaction (24 hours after the "washing"). All ideas regarding getting data out of it are welcome. Would a small "hacker shop" (mobile phone repairs) be able to get the power in the machine enough to rescue data? I don´t even have a screwdriver small enough to open the First Half after the Other Half and the Battery have been removed.

Should the phone theoretically boot with the charging cable attached and the cover open without a battery?

coolhuh ( 2015-07-14 21:22:56 +0200 )edit

Do you by any chance know somebody with access to an ultrasonic cleaner? This could be for example somebody working at a jewellery, piercer, (tooth) doctor, ...

If so you might not have to open the device for cleaning. Just buy some cleaning alcohol like isopropyl and put it together with the phone into the ultrasonic cleaner. After that put it back in rice for again at least 24 hours. DO NOT HEAT IT UP TO DRY FASTER ! KEEP IT AWAY FROM OPEN FIRE !

Anyway, cleaning and drying all parts separately has a higher chance of reviving your phone, so I would ask friends for a fitting screwdriver first.

Going to a "hacker shop" might help. They _might_ clean the phone with isopropyl and then try to backup data for you or tell you it's death without doing anything but for sure that wont be nearly as cheap as DIY.

//EDIT: Phone will NOT boot without battery.

//EDIT²: Phone should boot with battery but without cover.

//EDIT³: Forgot a big fat warning: DO NOT TRY TO RE-INSERT BATTERY / BOOT THE PHONE TILL THE ALCOHOL HAS DRIED COMPLETELY OR IT MIGHT EXPLODE IN YOUR HAND!

//EDIT⁴: Do not use alcohol < 91%. Keep your room ventilated. More safety instructions: http://www.sigmaaldrich.com/catalog/product/aldrich/w292907 - Please note that they tell you have to wear gloves,eye protection and so on. That's a bit overkilled. Yes, isopropyl can irritate the skin but I'm playing a lot with fire, also with isopropyl soaked cotton balls burning in my bare hands (don't try this at home!) and my skin is fine as long as I'm using some basic hand skin care. Eye protection also isn't needed as long as you work concentrated (and don't load some water pistols with it). My personal safety instructions: Keep away from fire! If you mix it with water: Keep away from fire even more! If you somehow mix it with fuel KEEP IT AWAY FROM FIRE, the different gas pressure of the fluids will create a explosion (I know this as I experimented with different fluids for the burning cotton balls) !

//EDIT⁵: Printer cleaned with isopropyl: http://www.hpmuseum.org/cgi-sys/cgiwrap/hpmuseum/archv020.cgi?read=192133 - Computer running in isopropyl (don't try this at home, it's extremely risky. Just think about what happens when the CPU or another part reaches the flaming point of the isopropyl (which is relative low, IIRC around 60 to 80° C)) : http://i.stack.imgur.com/pbijO.jpg ... But enough edits for now, you should be able to use google for yourself, too. :)

V10lator ( 2015-07-15 12:10:07 +0200 )edit

@coolhuh DO NOT USE AN ULTRASONIC WITH COMBUSTIBLE LIQUIDS WITHOUT PROPER PRECAUTION! DO NOT IMMERSE ELECTRONICS IN ISOPROPYLALCOHOL! I cleaned my wheatbeer soaked N900 with de-mineralized water, let it dry in rice and it worked again. Smelled funny or actually still does when it gets warm! @V10lator words from a chemist... stop suggesting things, isopropylalcohol is used to clean electronic connectors as it dissolves a wide range of non-polar substances, including but not limited to the coatings used on a PCB of a phone

chemist ( 2015-07-15 12:54:59 +0200 )edit

@chemist De-mineralized water is a myth as it re-mineralizes as soon as it gets into contact with anything, even air (dust). Glad it worked for you but it's not the "default way" (if there is something like a default way at all ;)).

Yes, precaution is important for ultrasonic cleaners + combustible liquids but in all the areas I gave as examples (jewellery, piercer, (tooth) doctor) they are doing exactly this on a daily basis so the one operating the ultrasonic cleaner should know what he's doing.

I don't stop to suggest what worked for me (not with a jolla smartphone but with other devices) and others around the world. Why do you think I gave a link to a printer cleaned that way? Why the link to the PC running soaked in iso (again: DON'T TRY THIS AT HOME). Still not enough and you still think it will damage the phone? http://bfy.tw/p80

Now either prove me wrong or stop telling me what to suggest and what not.

Anyway, you might have a small point: It might attack the color of the plastic, so the phone might look bad after the bath. Also it might not clean good enough. On the other hand I already told "cleaning and drying all parts separately has a higher chance of reviving your phone", so...

//EDIT: https://www.youtube.com/watch?v=7yYsMx6XWZE ... doesn't work, hmm?

//EDIT²: But please DON'T DO what that guy is doing in the video. First he's not using ultrasonic, so the cleaning is worse, second he has the phones up&running in iso, which is highly dangerous!

V10lator ( 2015-07-15 13:05:51 +0200 )edit

I know it will as we did AquariumPCs our own, I worked with SupraDest Water, where the contamination wasn't even measurable with state of the art equipment... two weeks after we distilled it. I know people around the world like to clean their things with isoprop, we do clean PCBs with isoprop too but I know what happens when you add ultrasonic force. So people post videos about things, did you actually try what they did? You are talking all "they"! I am talking "I saved phones that way!". If anything I'd rinse the phone with isoprop but not immerse and never usonic cleaning!

chemist ( 2015-07-15 13:46:45 +0200 )edit
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Asked: 2015-07-13 20:06:06 +0200

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Last updated: Jul 14 '15