Revision history [back]

Hello. I have configured an Outlook.com (a.k.a. Hotmail) email account using IMAP. When I delete an email, it disappears from the phone but not from the server (it's still in Inbox).

With a Gmail account or an other IMAP account, it works as expected, so it's maybe because Microsoft just discovered IMAP and there is something wrong with them? I know I could use Exchange but it's almost a read-only account, so I prefer to stay simple and don't add useless contacts in my phone. Has anybody encountered the issue? (SailfishOS v1.0.2.5)

Hello. I have configured an Outlook.com Outlook.com (a.k.a. Hotmail) email account using IMAP. IMAP. When I delete an email, it disappears from the phone but not from the server (it's still in Inbox).

Edit (jukey): I do have exactly the same issue using an account on my own server running a up to date Dovecot IMAP server on top of a Ubuntu System.

With a Gmail account or an other IMAP account, it works as expected, so it's maybe because Microsoft just discovered IMAP and there is something wrong with them? them?

I know I could use Exchange but it's almost a read-only account, so I prefer to stay simple and don't add useless contacts in my phone. Has anybody encountered the issue? (SailfishOS v1.0.2.5)v1.0.2.5) <- Yes (jukey)

Hello. I have configured an Outlook.com (a.k.a. Hotmail) email account using IMAP. When I delete an email, it disappears from the phone but not from the server (it's still in Inbox).

Edit (jukey): I do have exactly the same issue using an account on my own server running a up to date Dovecot IMAP server on top of a an Ubuntu System.

With a Gmail account or an other IMAP account, it works as expected, so it's maybe because Microsoft just discovered IMAP and there is something wrong with them?

I know I could use Exchange but it's almost a read-only account, so I prefer to stay simple and don't add useless contacts in my phone. Has anybody encountered the issue? (SailfishOS v1.0.2.5) <- Yes (jukey)

Hello. I have configured an Outlook.com (a.k.a. Hotmail) email account using IMAP. When I delete an email, it disappears from the phone but not from the server (it's still in Inbox).

Edit (jukey): I do have exactly the same issue using an account on my own server running a up to date Dovecot IMAP server on top of an Ubuntu System.

With a Gmail account or an other IMAP account, it works as expected, so it's maybe because Microsoft just discovered IMAP and there is something wrong with them?

I know I could use Exchange but it's almost a read-only account, so I prefer to stay simple and don't add useless contacts in my phone. Has anybody encountered the issue? (SailfishOS v1.0.2.5) <- Yes (jukey)

Edit: Ok, I have identified the cause. cause of the problems to delete/send emails with my Outlook.com account configured with IMAP. The problem issue is that the default folders (Sent and Deleted items) are not correctly mapped to the server's ones. So I am now convinced that it's Microsoft who does not follow the same rules than others. The consequence is that, like @redge73, I cannot send any email with the account neither.

Here are the differences between the Outlook.com account and a working account (Zimbra):

• Oulook folders (on the phone): Sent, Deleted, Outbox, Deleted items.
• Zimbra folders (on the phone): Sent, Outbox, Deleted items.

When I delete an email:

• Outlook: goes into "Deleted items". I need to move it to the "Deleted" folder to have it in the deleted folder of the server.
• Zimbra: goes into "Deleted items", which is mapped with the deleted folder of the server, so it is deleted on the server.

When I send an email: - email:

• Outlook: goes into "Outbox" folder, I get a "Problem with sync", the email is never sent. - sent.
• Zimbra: goes into "Sent" folder, mail correctly sent, appearing on server.

So I don't know how the automatic folders synchronization works and if that could be fixed, but we would need at least to have the possibility to re-map them manually.

---- Original message ----

Hello. I have configured an Outlook.com (a.k.a. Hotmail) email account using IMAP. When I delete an email, it disappears from the phone but not from the server (it's still in Inbox).

Edit (jukey): I do have exactly the same issue using an account on my own server running a up to date Dovecot IMAP server on top of an Ubuntu System.

With a Gmail account or an other IMAP account, it works as expected, so it's maybe because Microsoft just discovered IMAP and there is something wrong with them?

I know I could use Exchange but it's almost a read-only account, so I prefer to stay simple and don't add useless contacts in my phone. Has anybody encountered the issue? (SailfishOS v1.0.2.5) <- Yes (jukey)

Edit: Ok, I have identified the cause of the problems to delete/send emails with my Outlook.com account configured with IMAP. The issue is that the default folders (Sent and Deleted items) are not correctly mapped to the server's ones. So I am now convinced that it's Microsoft who does not follow the same rules than others. The consequence is that, like @redge73, I cannot send any email with the account neither.

Here are the differences between the Outlook.com account and a working account (Zimbra):

• Oulook folders (on the phone): Sent, Deleted, Outbox, Deleted items.
• Zimbra folders (on the phone): Sent, Outbox, Deleted items.

When I delete an email:

• Outlook: goes into "Deleted items". I need to move it to the "Deleted" folder to have it in the deleted folder of the server.
• Zimbra: goes into "Deleted items", which is mapped with the deleted folder of the server, so it is deleted on the server.

When I send an email:

• Outlook: goes into "Outbox" folder, I get a "Problem with sync", the email is never sent.
• Zimbra: goes into "Sent" folder, mail correctly sent, appearing on server.

So I don't know how the automatic folders synchronization works and if that could be fixed, but we would need at least to have the possibility to re-map them manually.

---- Original message ----

Hello. I have configured an Outlook.com (a.k.a. Hotmail) email account using IMAP. When I delete an email, it disappears from the phone but not from the server (it's still in Inbox).

Edit (jukey): I do have exactly the same issue using an account on my own server running a up to date Dovecot IMAP server on top of an Ubuntu System.

With a Gmail account or an other IMAP account, it works as expected, so it's maybe because Microsoft just discovered IMAP and there is something wrong with them?

I know I could use Exchange but it's almost a read-only account, so I prefer to stay simple and don't add useless contacts in my phone. Has anybody encountered the issue? (SailfishOS v1.0.2.5) <- Yes (jukey)

Edit: Ok, I have identified the cause of the problems Edit: Reverting back to delete/send original topic + closing. After the 1.0.7.16 update, it was still not working. I deleted my account and recreated it and now, the emails with my Outlook.com account configured with IMAP. The issue is that the default folders (Sent and Deleted items) are not correctly mapped to the server's ones. So I am now convinced that it's Microsoft who does not follow the same rules than others. The consequence is that, like @redge73, I cannot send any email with the account neither.

Here are the differences between the Outlook.com account and a working account (Zimbra):

• Oulook folders (on the phone): Sent, Deleted, Outbox, Deleted items.
• Zimbra folders (on the phone): Sent, Outbox, Deleted items.

When I delete an email:

• Outlook: goes into "Deleted items". I need to move it to the "Deleted" folder to have it in the deleted folder of the server.
• Zimbra: goes into "Deleted items", which is mapped with the deleted folder of the server, so it is deleted on the server.

When I send an email:server! (I tested by configuring my account manually and using the new automatic settings retrieval, all good!). By the way, the automatic settings retrieval works perfectly for Outlook, we put the email/password and it's done! Very user friendly! Thanks @VDVsx :)

Hello. I have configured an Outlook.com Outlook.com (a.k.a. Hotmail) email account using IMAP. IMAP. When I delete an email, it disappears from the phone but not from the server (it's still in Inbox).

With a Gmail account or an other IMAP account, it works as expected, so it's maybe because Microsoft just discovered IMAP and there is something wrong with them?

them? I know I could use Exchange but it's almost a read-only account, so I prefer to stay simple and don't add useless contacts in my phone. Has anybody encountered the issue? (SailfishOS v1.0.2.5) <- Yes (jukey)v1.0.2.5)

Edit: Reverting back to original topic + closing.

After the 1.0.7.16 update, it was still not working. I deleted my account and recreated it and now, the emails are correctly deleted on server! (I tested by configuring my account manually and using the new automatic settings retrieval, all good!). good!).

By the way, the automatic settings retrieval works perfectly for Outlook, we put the email/password and it's done! Very user friendly! Thanks @VDVsx :)

Hello. I have configured an Outlook.com (a.k.a. Hotmail) email account using IMAP. When I delete an email, it disappears from the phone but not from the server (it's still in Inbox).

With a Gmail account or an other IMAP account, it works as expected, so it's maybe because Microsoft just discovered IMAP and there is something wrong with them? I know I could use Exchange but it's almost a read-only account, so I prefer to stay simple and don't add useless contacts in my phone. Has anybody encountered the issue? (SailfishOS v1.0.2.5)