Revision history [back]
 | 1 | initial version | posted 2016-02-01 16:00:09 +0200  |
Jolla Tablet refund procedure
Jolla has communicated a refund procedure which includes an automatic donation in case of no reply from the backer. This procedure is not customer friendly at all.
From an "entrepreneural" view, the only trust-building way is to automaically refund the backers and give an opt-in possibility to make a donation.
Anything else, I couldn't accept as a good practice. b. rgds Reto
| | 2 | retagged |
Jolla Tablet refund procedure
Jolla has communicated a refund procedure which includes an automatic donation in case of no reply from the backer. This procedure is not customer friendly at all.
From an "entrepreneural" view, the only trust-building way is to automaically refund the backers and give an opt-in possibility to make a donation.
Anything else, I couldn't accept as a good practice. b. rgds Reto
| | 3 | No.3 Revision |
Jolla Tablet contributions should not be considered as donations by default, instead should be refund procedurewith donation opt-in
Jolla has communicated a refund procedure which includes an automatic donation in case of no reply from the backer. This procedure is not customer friendly at all.
From an "entrepreneural" view, the only trust-building way is to automaically refund the backers and give an opt-in possibility to make a donation.
Anything else, I couldn't accept as a good practice. b. rgds Reto