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Hello Sailors,

my girlfriend and me have both a Jolla phone. We have the problem that some SMS's get lost.

It started some months ago, when approx. one SMS a month got lost. Now it is so, that sometimes multiple SMS on the same day get lost. As far as I can tell, only SMS (mostly larger ones) my GF sends to me get lost. A few weeks ago, my GF enabled the option to receive delivery reports. All SMS are marked as "send" after a few seconds, but my Jolla never received them.

Is there a way to debug this?

First I would like to know which one of both Jollas is the problematic one: Does my Jolla "swallow" the SMS or does the Jolla of my GF have problems sending the SMS...

Meanwhile my GF sends a "over and out"-SMS after every larger SMS she writes to me. This has proven multiple times, that my Jolla did not receive a SMS.

Just today we got the following conversation:

GF: "over and out"

ME: "nothing received..."

GF: "now?"

ME: "nope"

GF: "now?!?!?!"

ME: "send it through WhatsApp..."

(GF sends the message through WhatsApp)

ME: "Now I try to send this message to you..."

ME: (copies SMS, sends it to GF)

ME: "received?"

GF: "yes... now I try again..."

Outcome: I received the message after the 4th time she tried to send it to me... This problem is very frustrating because you never know, if the SMS got received or not, because they all get marked as "sent"...

I really hope, someone can help us to resolve this problem...

Thank you!

Hello Sailors,

my girlfriend and me have both a Jolla phone. We have the problem that some SMS's get lost.

It started some months ago, when approx. one SMS a month got lost. Now it is so, that sometimes multiple SMS on the same day get lost. As far as I can tell, only SMS (mostly larger ones) my GF sends to me get lost. A few weeks ago, my GF enabled the option to receive delivery reports. All SMS are marked as "send" after a few seconds, but my Jolla never received them.

Is there a way to debug this?

First I would like to know which one of both Jollas is the problematic one: Does my Jolla "swallow" the SMS or does the Jolla of my GF have problems sending the SMS...

Meanwhile my GF sends a "over and out"-SMS after every larger SMS she writes to me. This has proven multiple times, that my Jolla did not receive a SMS.

Just today we got the following conversation:

GF: "over and out"

ME: "nothing received..."

GF: "now?"

ME: "nope"

GF: "now?!?!?!"

ME: "send it through WhatsApp..."

(GF sends the message through WhatsApp)

ME: "Now I try to send this message to you..."

ME: (copies SMS, sends it to GF)

ME: "received?"

GF: "yes... now I try again..."

Outcome: I received the message after the 4th time she tried to send it to me... This problem is very frustrating because you never know, if the SMS got received or not, because they all get marked as "sent"...

I really hope, someone can help us to resolve this problem...

Thank you!