We have moved to a new Sailfish OS Forum. Please start new discussions there.

Revision history [back]

click to hide/show revision 1
initial version

posted 2016-03-25 17:01:55 +0200

[Problem] SFOS 2.0.1.7 - Unlocking the phone via display input does not work after a while when the phone was locked

Problemstatement: Unlocking the phone via display input does not work after a while when the phone was locked.

Softwareversion: - SFOS 2.0.1.7

Detailed description: When trying to unlock my phone with a double tip the phone does not respond. Display seems to be not touchable at all, also after having pressed the on button (on the side of the phone) for enabling the backlight of the phone to see the screen for entering the login code.

Steps to reproduce: - Lock your phone, wait a couple of hours. - Try to unlock your phone via double click. - Display stays back, furhter no reponce. - Press the on button on the side of the phone. - Display switches on. - Try to input your number code. - Diplay does not responce on any input. - Phone stays locked.

Workarround: - Take out battery for about 30 seconds. (make sure the phone is reset) - Set the battery back into the phone. - Switch the phone on via the on switch. - Display starts, OS starts, login code requests show - Enter codes via display is working again

Now I'm looking for more input; for example which logfiles are interesting to look at for this kind of issue? Please support me, to be able to track down this issue.

Thank you.

Megalith

Questions: 1. What logfiles are needed to look at? 2. What do I look for in this logfiles?

[Problem] SFOS 2.0.1.7 - Unlocking the phone via display input does not work after a while when the phone was locked

Problemstatement: Unlocking the phone via display input does not work after a while when the phone was locked.

Softwareversion: - SFOS 2.0.1.7

Detailed description: When trying to unlock my phone with a double tip the phone does not respond. Display seems to be not touchable at all, also after having pressed the on button (on the side of the phone) for enabling the backlight of the phone to see the screen for entering the login code.

Steps to reproduce: - Lock your phone, wait a couple of hours. - Try to unlock your phone via double click. - Display stays back, furhter no reponce. - Press the on button on the side of the phone. - Display switches on. - Try to input your number code. - Diplay does not responce on any input. - Phone stays locked.

Workarround: - Take out battery for about 30 seconds. (make sure the phone is reset) - Set the battery back into the phone. - Switch the phone on via the on switch. - Display starts, OS starts, login code requests show - Enter codes via display is working again

Now I'm looking for more input; for example which logfiles are interesting to look at for this kind of issue? Please support me, to be able to track down this issue.

Thank you.

Megalith

Questions: 1. What logfiles are needed to look at? 2. What do I look for in this logfiles?

[Problem] [Bug] SFOS 2.0.1.7 - Unlocking the phone via display input does not work after a while when the phone was locked

Problemstatement: Unlocking the phone via display input does not work after a while when the phone was locked.

Softwareversion: - SFOS 2.0.1.7

Detailed description: When trying to unlock my phone with a double tip the phone does not respond. Display seems to be not touchable at all, also after having pressed the on button (on the side of the phone) for enabling the backlight of the phone to see the screen for entering the login code.

Steps to reproduce: - Lock your phone, wait a couple of hours. - Try to unlock your phone via double click. - Display stays back, furhter no reponce. - Press the on button on the side of the phone. - Display switches on. - Try to input your number code. - Diplay does not responce on any input. - Phone stays locked.

Workarround: - Take out battery for about 30 seconds. (make sure the phone is reset) - Set the battery back into the phone. - Switch the phone on via the on switch. - Display starts, OS starts, login code requests show - Enter codes via display is working again

Now I'm looking for more input; for example which logfiles are interesting to look at for this kind of issue? Please support me, to be able to track down this issue.

Thank you.

Megalith

Questions: 1. What logfiles are needed to look at? 2. What do I look for in this logfiles?

[Bug] SFOS 2.0.1.7 - Unlocking the phone via display input does not work after a while when the phone was locked

Problemstatement: Unlocking the phone via display input does not work after a while when the phone was locked.

Softwareversion: - SFOS 2.0.1.7

Detailed description: When trying to unlock my phone with a double tip the phone does not respond. Display seems to be not touchable at all, also after having pressed the on button (on the side of the phone) for enabling the backlight of the phone to see the screen for entering the login code.

Steps to reproduce: - Lock your phone, wait a couple of hours. - Try to unlock your phone via double click. - Display stays back, furhter no reponce. - Press the on button on the side of the phone. - Display switches on. - Try to input your number code. - Diplay does not responce on any input. - Phone stays locked.

Workarround: - Take out battery for about 30 seconds. (make sure the phone is reset) - Set the battery back into the phone. - Switch the phone on via the on switch. - Display starts, OS starts, login code requests show - Enter codes via display is working again

Now I'm looking for more input; for example which logfiles are interesting to look at for this kind of issue? Please support me, to be able to track down this issue.

Thank you.

Megalith

Questions: 1. What logfiles are needed to look at? 2. What do I look for in this logfiles?

After further analysis this seems to be a bug. The installed android vm seems to be the trouble maker. Furhter information see the given workarround.

[Bug] SFOS 2.0.1.7 - Unlocking the phone via display input does not work after a while when the phone was locked

Problemstatement: Unlocking the phone via display input does not work after a while when the phone was locked.locked. (All touch input on the diplay does to work)

Softwareversion: - SFOS 2.0.1.7

Detailed description: When trying to unlock my phone with a double tip the phone does not respond. Display seems to be not touchable at all, also after having pressed the on button (on the side of the phone) for enabling the backlight of the phone to see the screen for entering the login code.

Steps to reproduce: - Lock your phone, wait a couple of hours. - Try to unlock your phone via double click. - Display stays back, furhter no reponce. - Press the on button on the side of the phone. - Display switches on. - Try to input your number code. - Diplay does not responce on any input. - Phone stays locked.

Workarround: - Take out battery for about 30 seconds. (make sure the phone is reset) - Set the battery back into the phone. - Switch the phone on via the on switch. - Display starts, OS starts, login code requests show - Enter codes via display is working again

Now I'm looking for more input; for example which logfiles are interesting to look at for this kind of issue? Please support me, to be able to track down this issue.

Thank you.

Megalith

Questions: 1. What logfiles are needed to look at? 2. What do I look for in this logfiles?

After further analysis this seems to be a bug. The installed android vm seems to be the trouble maker. Furhter information see the given workarround.