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Hi there,

my Jolla phone crashed. Today I wanted to update my phone. I pressed the prepare button and switcht to WhatsApp. Than the Screen got black, and the red led was on. I thought the phone shouted down and starts again (that's happens like every week) but after the "jolla" sign the white led shined and that was it. The Phone do not start! I tried to reset it with Putty but there is an error that there are files who aren't possible to delete.

So is there an option to hard reset the phone, by pressing the keys? I did this with my old Windows Phone but I didn't found an tutorial for jolla.

Thanks

(gerne auch auf Deutsch antworten)

Hi there,

my Jolla phone crashed. Today I wanted to update my phone. I pressed the prepare button and switcht to WhatsApp. Than the Screen got black, and the red led was on. I thought the phone shouted down and starts again (that's happens like every week) but after the "jolla" sign the white led shined and that was it. The Phone do not start! I tried to reset it with Putty but there is an error that there are files who aren't possible to delete.

So is there an option to hard reset the phone, by pressing the keys? I did this with my old Windows Phone but I didn't found an tutorial for jolla.

Thanks

(gerne auch auf Deutsch antworten)