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I opened a ticket with care@jolla.com almost a month ago concerning the device I received and as of yet haven't received an answer. The screen has yellow spots at the borders and hence I would like to exchange the device. Furthermore the included white THO is not working. I opened the ticket the day after I had received the device.

From what I observed the care department is very busy. However, I don't even know what the status of the ticket is by now. I send emails in response to the email I received when I had opened the ticket and some 14 days later I created another ticket: no Reponse from Jolla.

In short, I don't know what to do. I could open another ticket but then what, wait another month? The other problem is that from what I understand there is 14 day window in which am able to send the device back or ask for an exchange - which has closed by now. Is there a way to query the status of a ticket with a keyword in the subject for example?

Are there are other people with similar experiences? I don't know what I should do, go ahead and open another ticket? There isn't a shop or a number I call after all.

Currently I feel like I have a very expensive but interactive paper weight :(.

I opened a ticket with care@jolla.com almost a month ago concerning the device I received and as of yet haven't received an answer. The screen has yellow spots at the borders and hence I would like to exchange the device. Furthermore the included white THO is not working. I opened the ticket the day after I had received the device.

From what I observed the care department is very busy. However, I don't even know what the status of the ticket is by now. I send emails in response to the email I received when I had opened the ticket and some 14 days later I created another ticket: no Reponse from Jolla.

In short, I don't know what to do. I could open another ticket but then what, wait another month? The other problem is that from what I understand there is 14 day window in which am able to send the device back or ask for an exchange - which has closed by now. Is there a way to query the status of a ticket with a keyword in the subject for example?

Are there are other people with similar experiences? I don't know what I should do, go ahead and open another ticket? There isn't a shop or a number I call after all.

Currently I feel like I have a very expensive but interactive paper weight :(.

I opened a ticket with care@jolla.com almost a month ago concerning the device I received and as of yet haven't received an answer. The screen has yellow spots at the borders and hence I would like to exchange the device. Furthermore the included white THO is not working. I opened the ticket the day after I had received the device.

From what I observed the care department is very busy. However, I don't even know what the status of the ticket is by now. I send emails in response to the email I received when I had opened the ticket and some 14 days later I created another ticket: no Reponse from Jolla.

In short, I don't know what to do. I could open another ticket but then what, wait another month? The other problem is that from what I understand there is 14 day window in which am able to send the device back or ask for an exchange - which has closed by now. Is there a way to query the status of a ticket with a keyword in the subject for example?

Are there are other people with similar experiences? I don't know what I should do, go ahead and open another ticket? There isn't a shop or a number I call after all.

Currently I feel like I have a very expensive but interactive paper weight :(.