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IMAP Inbox updates fail after successful initial setup with Hushmail AND SMTP SSL problemHushmail

I have issues with fetching and sending email from my Hushmail account (IMAP) using Jolla Email App. The initial setup will fetch the content of the inbox correctly, but after that any subsequent update will fail with "Problem with Sync". ~~Sending~~ <strikethrough>Sending email is also a no ~~go.~~ go</strikethrough>. The same settings for both for my desktop PCs and the Maildroid (android) app installed to my Jolla device from Yandex store.

I am using latest update 1.0.3.8 (Naamankajärvi).

Edit: The SSL issue was misconfiguration based on Hushmail documentation insisting on using SSL instead of TLS in port 587. Removed SMTP SSL part from the title.

I have included links to relevant logs uploaded to pastebin and also a detailed step by step instruction how to reproduce / what happened on screen.

When I request an update via the pulley, the server tells us that there are new messages:

[2200] Feb 04 22:53:26 [Debug] IMAP : "2" RECV: * OK [UNSEEN 36] mailbox contains unseen messages

However the process fails for some reason and the new email is not fetched.

SMTP seems to fail because of an SSL issue:

[2200] Feb 04 22:49:26 [Warning] socketError: 13 : "Error during SSL handshake: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol"

I am not running anything mission critical with the device at the moment so I can assist with futher testing, if needed (the hushmail account requires purchased desktop version to allow IMAP/POP). My laptop did not behave this morning, so no wireshark logs, will try to provide if needed.

Thanks.

IMAP Inbox updates fail after successful initial setup with Hushmail

I have issues with fetching and sending email from my Hushmail account (IMAP) using Jolla Email App. The initial setup will fetch the content of the inbox correctly, but after that any subsequent update will fail with "Problem with Sync". <strikethrough>Sending email is also a no go</strikethrough>. The same settings for both for my desktop PCs and the Maildroid (android) app installed to my Jolla device from Yandex store.

I am using latest update 1.0.3.8 (Naamankajärvi).

Edit: The ~~SSL issue~~ SSL issue was misconfiguration based on Hushmail documentation insisting on using SSL instead of TLS in port 587. Removed SMTP SSL part from the title.

I have included links to relevant logs uploaded to pastebin and also a detailed step by step instruction how to reproduce / what happened on screen.

When I request an update via the pulley, the server tells us that there are new messages:

[2200] Feb 04 22:53:26 [Debug] IMAP : "2" RECV: * OK [UNSEEN 36] mailbox contains unseen messages

However the process fails for some reason and the new email is not fetched.

SMTP seems to fail because of an SSL issue:

[2200] Feb 04 22:49:26 [Warning] socketError: 13 : "Error during SSL handshake: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol"

I am not running anything mission critical with the device at the moment so I can assist with futher testing, if needed (the hushmail account requires purchased desktop version to allow IMAP/POP). My laptop did not behave this morning, so no wireshark logs, will try to provide if needed.

Thanks.

IMAP Inbox updates fail after successful initial setup with Hushmail

I have issues with fetching and sending email from my Hushmail account (IMAP) using Jolla Email App. The initial setup will fetch the content of the inbox correctly, but after that any subsequent update will fail with "Problem with Sync". <strikethrough>Sending email is also a no go</strikethrough>. The same settings for both for my desktop PCs and the Maildroid (android) app installed to my Jolla device from Yandex store.

Update #2: Updated device to 1.0.4.20 (Ohijärvi) and recreated the account using the original method. Same outcome, fetching email fails after initial success.

I am using latest update 1.0.3.8 (Naamankajärvi).

Edit: The SSL issue was misconfiguration based on Hushmail documentation insisting on using SSL instead of TLS in port 587. Removed SMTP SSL part from the title.

I have included links to relevant logs uploaded to pastebin and also a detailed step by step instruction how to reproduce / what happened on screen.

When I request an update via the pulley, the server tells us that there are new messages:

[2200] Feb 04 22:53:26 [Debug] IMAP : "2" RECV: * OK [UNSEEN 36] mailbox contains unseen messages

However the process fails for some reason and the new email is not fetched.

SMTP seems to fail because of an SSL issue:

[2200] Feb 04 22:49:26 [Warning] socketError: 13 : "Error during SSL handshake: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol"

I am not running anything mission critical with the device at the moment so I can assist with futher testing, if needed (the hushmail account requires purchased desktop version to allow IMAP/POP). My laptop did not behave this morning, so no wireshark logs, will try to provide if needed.

Thanks.

IMAP Inbox updates fail after successful initial setup with Hushmail

I have issues with fetching and sending email from my Hushmail account (IMAP) using Jolla Email App. The initial setup will fetch the content of the inbox correctly, but after that any subsequent update will fail with "Problem with Sync". <strikethrough>Sending email is also a no go</strikethrough>. The same settings for both for my desktop PCs and the Maildroid (android) app installed to my Jolla device from Yandex store.

Update #2: Updated device to 1.0.4.20 (Ohijärvi) and recreated the account using the original method. Same outcome, fetching email fails after initial success.

I am using latest update 1.0.3.8 (Naamankajärvi).

Edit: The SSL issue was misconfiguration based on Hushmail documentation insisting on using SSL instead of TLS in port 587. Removed SMTP SSL part from the title.

I have included links to relevant logs uploaded to pastebin and also a detailed step by step instruction how to reproduce / what happened on screen.

When I request an update via the pulley, the server tells us that there are new messages:

[2200] Feb 04 22:53:26 [Debug] IMAP : "2" RECV: * OK [UNSEEN 36] mailbox contains unseen messages

However the process fails for some reason and the new email is not fetched.

SMTP seems to fail because of an SSL issue:

[2200] Feb 04 22:49:26 [Warning] socketError: 13 : "Error during SSL handshake: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol"

I am not running anything mission critical with the device at the moment so I can assist with futher testing, if needed (the hushmail account requires purchased desktop version to allow IMAP/POP). My laptop did not behave this morning, so no wireshark logs, will try to provide if needed.

Thanks.

IMAP Inbox updates fail after successful initial setup with Hushmail

I have issues with fetching and sending email from my Hushmail account (IMAP) using Jolla Email App. The initial setup will fetch the content of the inbox correctly, but after that any subsequent update will fail with "Problem with Sync". <strikethrough>Sending email is also a no go</strikethrough>. The same settings for both for my desktop PCs and the Maildroid (android) app installed to my Jolla device from Yandex store.

Update #3: As per request, performed the recreation of the account and the pulley update to get better logs.

Update #2: Updated device to 1.0.4.20 (Ohijärvi) and recreated the account using the original method. Same outcome, fetching email fails after initial success.

I am using latest update 1.0.3.8 (Naamankajärvi).

Edit: The SSL issue was misconfiguration based on Hushmail documentation insisting on using SSL instead of TLS in port 587. Removed SMTP SSL part from the title.

I have included links to relevant logs uploaded to pastebin and also a detailed step by step instruction how to reproduce / what happened on screen.

When I request an update via the pulley, the server tells us that there are new messages:

[2200] Feb 04 22:53:26 [Debug] IMAP : "2" RECV: * OK [UNSEEN 36] mailbox contains unseen messages

However the process fails for some reason and the new email is not fetched.

SMTP seems to fail because of an SSL issue:

[2200] Feb 04 22:49:26 [Warning] socketError: 13 : "Error during SSL handshake: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol"

I am not running anything mission critical with the device at the moment so I can assist with futher testing, if needed (the hushmail account requires purchased desktop version to allow IMAP/POP). My laptop did not behave this morning, so no wireshark logs, will try to provide if needed.

Thanks.

IMAP Inbox updates fail after successful initial setup with Hushmail

I have issues with fetching and sending email from my Hushmail account (IMAP) using Jolla Email App. The initial setup will fetch the content of the inbox correctly, but after that any subsequent update will fail with "Problem with Sync". <strikethrough>Sending email is also a no go</strikethrough>. The same settings for both for my desktop PCs and the Maildroid (android) app installed to my Jolla device from Yandex store.

Update #4: Updated the device to latest firmware 1.0.5.16 and recreated the hushmail account again. Initial setup is ok, after that all update requests from the pulley menu fail with 'Problem with sync'. So no change here.

First pulley update request around 14:42, update request for other email account at 14:46, another pulley update for hushmail account at 14:48 and after that I just left the device idle for a long time, it seems to have done automatic email checks and stuff.

Update #3: As per request, performed the recreation of the account and the pulley update to get better logs.

Update #2: Updated device to 1.0.4.20 (Ohijärvi) and recreated the account using the original method. Same outcome, fetching email fails after initial success.

I am using latest update 1.0.3.8 (Naamankajärvi).

Edit: The SSL issue was misconfiguration based on Hushmail documentation insisting on using SSL instead of TLS in port 587. Removed SMTP SSL part from the title.

I have included links to relevant logs uploaded to pastebin and also a detailed step by step instruction how to reproduce / what happened on screen.

When I request an update via the pulley, the server tells us that there are new messages:

[2200] Feb 04 22:53:26 [Debug] IMAP : "2" RECV: * OK [UNSEEN 36] mailbox contains unseen messages

However the process fails for some reason and the new email is not fetched.

SMTP seems to fail because of an SSL issue:

[2200] Feb 04 22:49:26 [Warning] socketError: 13 : "Error during SSL handshake: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol"

I am not running anything mission critical with the device at the moment so I can assist with futher testing, if needed (the hushmail account requires purchased desktop version to allow IMAP/POP). My laptop did not behave this morning, so no wireshark logs, will try to provide if needed.

Thanks.

IMAP Inbox updates fail after successful initial setup with Hushmail

I have issues with fetching and sending email from my Hushmail account (IMAP) using Jolla Email App. The initial setup will fetch the content of the inbox correctly, but after that any subsequent update will fail with "Problem with Sync". <strikethrough>Sending email is also a no go</strikethrough>. The same settings for both for my desktop PCs and the Maildroid (android) app installed to my Jolla device from Yandex store.

Update ~~#4:~~ #4: Updated the device to latest firmware 1.0.5.16 and recreated the hushmail account again. Initial setup is ok, after that all update requests from the pulley menu fail with 'Problem with sync'. So no change here.

First pulley update request around 14:42, update request for other email account at 14:46, another pulley update for hushmail account at 14:48 and after that I just left the device idle for a long time, it seems to have done automatic email checks and stuff.

Update #3: As per request, performed the recreation of the account and the pulley update to get better logs.

Update #2: Updated device to 1.0.4.20 (Ohijärvi) and recreated the account using the original method. Same outcome, fetching email fails after initial success.

I am using latest update 1.0.3.8 (Naamankajärvi).

Edit: The SSL issue was misconfiguration based on Hushmail documentation insisting on using SSL instead of TLS in port 587. Removed SMTP SSL part from the title.

I have included links to relevant logs uploaded to pastebin and also a detailed step by step instruction how to reproduce / what happened on screen.

When I request an update via the pulley, the server tells us that there are new messages:

[2200] Feb 04 22:53:26 [Debug] IMAP : "2" RECV: * OK [UNSEEN 36] mailbox contains unseen messages

However the process fails for some reason and the new email is not fetched.

SMTP seems to fail because of an SSL issue:

[2200] Feb 04 22:49:26 [Warning] socketError: 13 : "Error during SSL handshake: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol"

I am not running anything mission critical with the device at the moment so I can assist with futher testing, if needed (the hushmail account requires purchased desktop version to allow IMAP/POP). My laptop did not behave this morning, so no wireshark logs, will try to provide if needed.

Thanks.

IMAP Inbox updates fail after successful initial setup with Hushmail

I have issues with fetching and sending email from my Hushmail account (IMAP) using Jolla Email App. The initial setup will fetch the content of the inbox correctly, but after that any subsequent update will fail with "Problem with Sync". <strikethrough>Sending email is also a no go</strikethrough>. The same settings for both for my desktop PCs and the Maildroid (android) app installed to my Jolla device from Yandex store.

Update #5: Updated the device to latest firmware 1.0.7.16 (Saapunki) and recreated the husmail account once again. Initial setup still works, sending email works, requesting inbox update still results in 'Problem with Sync'. Latest message server log attached.

Messageserver log 2014-06-10 (http://pastebin.com/pcqKwAiu)

Account created around 15:56, initial hushmail inbox fetch was already done when I started the email application at 16:09 so I sent an email to test outgoing email, around 16:13 I sent email to ACCOUNT@hushmail.com from another email address to test fetching updated inbox, waited until the log was appended by the system around 16:17.

Update #4: Updated the device to latest firmware 1.0.5.16 and recreated the hushmail account again. Initial setup is ok, after that all update requests from the pulley menu fail with 'Problem with sync'. So no change here.

First pulley update request around 14:42, update request for other email account at 14:46, another pulley update for hushmail account at 14:48 and after that I just left the device idle for a long time, it seems to have done automatic email checks and stuff.

Update #3: As per request, performed the recreation of the account and the pulley update to get better logs.

Update #2: Updated device to 1.0.4.20 (Ohijärvi) and recreated the account using the original method. Same outcome, fetching email fails after initial success.

I am using latest update 1.0.3.8 (Naamankajärvi).

Edit: The SSL issue was misconfiguration based on Hushmail documentation insisting on using SSL instead of TLS in port 587. Removed SMTP SSL part from the title.

I have included links to relevant logs uploaded to pastebin and also a detailed step by step instruction how to reproduce / what happened on screen.

When I request an update via the pulley, the server tells us that there are new messages:

[2200] Feb 04 22:53:26 [Debug] IMAP : "2" RECV: * OK [UNSEEN 36] mailbox contains unseen messages

However the process fails for some reason and the new email is not fetched.

SMTP seems to fail because of an SSL issue:

[2200] Feb 04 22:49:26 [Warning] socketError: 13 : "Error during SSL handshake: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol"

I am not running anything mission critical with the device at the moment so I can assist with futher testing, if needed (the hushmail account requires purchased desktop version to allow IMAP/POP). My laptop did not behave this morning, so no wireshark logs, will try to provide if needed.

Thanks.

IMAP Inbox updates fail after successful initial setup with Hushmail

I have issues with fetching and sending email from my Hushmail account (IMAP) using Jolla Email App. The initial setup will fetch the content of the inbox correctly, but after that any subsequent update will fail with "Problem with Sync". <strikethrough>Sending email is also a no go</strikethrough>. The same settings for both for my desktop PCs and the Maildroid (android) app installed to my Jolla device from Yandex store.

Update #5: Updated the device to latest firmware 1.0.7.16 (Saapunki) and recreated the ~~husmail~~ hushmail account once again. Initial setup still works, sending email works, requesting inbox update still results in 'Problem with Sync'. Latest message server log attached.

Messageserver log 2014-06-10 (http://pastebin.com/pcqKwAiu)

Account created around 15:56, initial hushmail inbox fetch was already done when I started the email application at 16:09 so I sent an email to test outgoing email, around 16:13 I sent email to ACCOUNT@hushmail.com from another email address to test fetching updated inbox, waited until the log was appended by the system around 16:17.

Update #4: Updated the device to latest firmware 1.0.5.16 and recreated the hushmail account again. Initial setup is ok, after that all update requests from the pulley menu fail with 'Problem with sync'. So no change here.

First pulley update request around 14:42, update request for other email account at 14:46, another pulley update for hushmail account at 14:48 and after that I just left the device idle for a long time, it seems to have done automatic email checks and stuff.

Update #3: As per request, performed the recreation of the account and the pulley update to get better logs.

Update #2: Updated device to 1.0.4.20 (Ohijärvi) and recreated the account using the original method. Same outcome, fetching email fails after initial success.

I am using latest update 1.0.3.8 (Naamankajärvi).

Edit: The SSL issue was misconfiguration based on Hushmail documentation insisting on using SSL instead of TLS in port 587. Removed SMTP SSL part from the title.

I have included links to relevant logs uploaded to pastebin and also a detailed step by step instruction how to reproduce / what happened on screen.

When I request an update via the pulley, the server tells us that there are new messages:

[2200] Feb 04 22:53:26 [Debug] IMAP : "2" RECV: * OK [UNSEEN 36] mailbox contains unseen messages

However the process fails for some reason and the new email is not fetched.

SMTP seems to fail because of an SSL issue:

[2200] Feb 04 22:49:26 [Warning] socketError: 13 : "Error during SSL handshake: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol"

I am not running anything mission critical with the device at the moment so I can assist with futher testing, if needed (the hushmail account requires purchased desktop version to allow IMAP/POP). My laptop did not behave this morning, so no wireshark logs, will try to provide if needed.

Thanks.

IMAP Inbox updates fail after successful initial setup with Hushmail

I have issues with fetching and sending email from my Hushmail account (IMAP) using Jolla Email App. The initial setup will fetch the content of the inbox correctly, but after that any subsequent update will fail with "Problem with Sync". <strikethrough>Sending email is also a no go</strikethrough>. The same settings for both for my desktop PCs and the Maildroid (android) app installed to my Jolla device from Yandex store.

Update #6: Update the device to opt-in latest firmware 1.1.0.38 (Uitukka). Enabling the Hushmail email account and selecting Update from the pulley still results in 'Problem with Sync'. Also observed that when going to an individual sub folder, the initial sync from the folder will fetch all the emails currently in the folder, but any attempt to select 'Update' from the pulley menu also results in 'Problem with Sync'.

I have not deleted and recreated the email account after update #5 even when I have updated the firmware, as the release notes have not indicated anything email related that would have warranted that, atleast from my point of view with no better knowledge of any internal changes. I will recreate the account upon request, but only if a dev can point out that it would actually be of any use at this time.

Update #5: Updated the device to latest firmware 1.0.7.16 (Saapunki) and recreated the hushmail account once again. Initial setup still works, sending email works, requesting inbox update still results in 'Problem with Sync'. Latest message server log attached.

Messageserver log 2014-06-10 (http://pastebin.com/pcqKwAiu)

Account created around 15:56, initial hushmail inbox fetch was already done when I started the email application at 16:09 so I sent an email to test outgoing email, around 16:13 I sent email to ACCOUNT@hushmail.com from another email address to test fetching updated inbox, waited until the log was appended by the system around 16:17.

Update #4: Updated the device to latest firmware 1.0.5.16 and recreated the hushmail account again. Initial setup is ok, after that all update requests from the pulley menu fail with 'Problem with sync'. So no change here.

First pulley update request around 14:42, update request for other email account at 14:46, another pulley update for hushmail account at 14:48 and after that I just left the device idle for a long time, it seems to have done automatic email checks and stuff.

Update #3: As per request, performed the recreation of the account and the pulley update to get better logs.

Update #2: Updated device to 1.0.4.20 (Ohijärvi) and recreated the account using the original method. Same outcome, fetching email fails after initial success.

I am using latest update 1.0.3.8 (Naamankajärvi).

Edit: The SSL issue was misconfiguration based on Hushmail documentation insisting on using SSL instead of TLS in port 587. Removed SMTP SSL part from the title.

I have included links to relevant logs uploaded to pastebin and also a detailed step by step instruction how to reproduce / what happened on screen.

When I request an update via the pulley, the server tells us that there are new messages:

[2200] Feb 04 22:53:26 [Debug] IMAP : "2" RECV: * OK [UNSEEN 36] mailbox contains unseen messages

However the process fails for some reason and the new email is not fetched.

SMTP seems to fail because of an SSL issue:

[2200] Feb 04 22:49:26 [Warning] socketError: 13 : "Error during SSL handshake: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol"

I am not running anything mission critical with the device at the moment so I can assist with futher testing, if needed (the hushmail account requires purchased desktop version to allow IMAP/POP). My laptop did not behave this morning, so no wireshark logs, will try to provide if needed.

Thanks.

IMAP Inbox updates fail after successful initial setup with Hushmail

I have issues with fetching and sending email from my Hushmail account (IMAP) using Jolla Email App. The initial setup will fetch the content of the inbox correctly, but after that any subsequent update will fail with "Problem with Sync". <strikethrough>Sending email is also a no go</strikethrough>. The same settings for both for my desktop PCs and the Maildroid (android) app installed to my Jolla device from Yandex store.

Update #6: ~~Update~~ Updated the device to opt-in latest firmware 1.1.0.38 (Uitukka). Enabling the Hushmail email account and selecting Update from the pulley still results in 'Problem with Sync'. Also observed that when going to an individual sub folder, the initial sync from the folder will fetch all the emails currently in the folder, but any attempt to select 'Update' from the pulley menu also results in 'Problem with Sync'.

I have not deleted and recreated the email account after update #5 even when I have updated the firmware, as the release notes have not indicated anything email related that would have warranted that, atleast from my point of view with no better knowledge of any internal changes. I will recreate the account upon request, but only if a dev can point out that it would actually be of any use at this time.

Update #5: Updated the device to latest firmware 1.0.7.16 (Saapunki) and recreated the hushmail account once again. Initial setup still works, sending email works, requesting inbox update still results in 'Problem with Sync'. Latest message server log attached.

Messageserver log 2014-06-10 (http://pastebin.com/pcqKwAiu)

Account created around 15:56, initial hushmail inbox fetch was already done when I started the email application at 16:09 so I sent an email to test outgoing email, around 16:13 I sent email to ACCOUNT@hushmail.com from another email address to test fetching updated inbox, waited until the log was appended by the system around 16:17.

Update #4: Updated the device to latest firmware 1.0.5.16 and recreated the hushmail account again. Initial setup is ok, after that all update requests from the pulley menu fail with 'Problem with sync'. So no change here.

First pulley update request around 14:42, update request for other email account at 14:46, another pulley update for hushmail account at 14:48 and after that I just left the device idle for a long time, it seems to have done automatic email checks and stuff.

Update #3: As per request, performed the recreation of the account and the pulley update to get better logs.

Update #2: Updated device to 1.0.4.20 (Ohijärvi) and recreated the account using the original method. Same outcome, fetching email fails after initial success.

I am using latest update 1.0.3.8 (Naamankajärvi).

Edit: The SSL issue was misconfiguration based on Hushmail documentation insisting on using SSL instead of TLS in port 587. Removed SMTP SSL part from the title.

I have included links to relevant logs uploaded to pastebin and also a detailed step by step instruction how to reproduce / what happened on screen.

When I request an update via the pulley, the server tells us that there are new messages:

[2200] Feb 04 22:53:26 [Debug] IMAP : "2" RECV: * OK [UNSEEN 36] mailbox contains unseen messages

However the process fails for some reason and the new email is not fetched.

SMTP seems to fail because of an SSL issue:

[2200] Feb 04 22:49:26 [Warning] socketError: 13 : "Error during SSL handshake: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol"

I am not running anything mission critical with the device at the moment so I can assist with futher testing, if needed (the hushmail account requires purchased desktop version to allow IMAP/POP). My laptop did not behave this morning, so no wireshark logs, will try to provide if needed.

Thanks.

IMAP Inbox updates fail after successful initial setup with Hushmail

I have issues with fetching and sending email from my Hushmail account (IMAP) using Jolla Email App. The initial setup will fetch the content of the inbox correctly, but after that any subsequent update will fail with "Problem with Sync". <strikethrough>Sending email is also a no go</strikethrough>. The same settings for both for my desktop PCs and the Maildroid (android) app installed to my Jolla device from Yandex store.

Update #7: Updated to 1.1.0.39. No changes.

Update #6: Updated the device to opt-in latest firmware 1.1.0.38 (Uitukka). Enabling the Hushmail email account and selecting Update from the pulley still results in 'Problem with Sync'. Also observed that when going to an individual sub folder, the initial sync from the folder will fetch all the emails currently in the folder, but any attempt to select 'Update' from the pulley menu also results in 'Problem with Sync'.

I have not deleted and recreated the email account after update #5 even when I have updated the firmware, as the release notes have not indicated anything email related that would have warranted that, atleast from my point of view with no better knowledge of any internal changes. I will recreate the account upon request, but only if a dev can point out that it would actually be of any use at this time.

Update #5: Updated the device to latest firmware 1.0.7.16 (Saapunki) and recreated the hushmail account once again. Initial setup still works, sending email works, requesting inbox update still results in 'Problem with Sync'. Latest message server log attached.

Messageserver log 2014-06-10 (http://pastebin.com/pcqKwAiu)

Account created around 15:56, initial hushmail inbox fetch was already done when I started the email application at 16:09 so I sent an email to test outgoing email, around 16:13 I sent email to ACCOUNT@hushmail.com from another email address to test fetching updated inbox, waited until the log was appended by the system around 16:17.

Update #4: Updated the device to latest firmware 1.0.5.16 and recreated the hushmail account again. Initial setup is ok, after that all update requests from the pulley menu fail with 'Problem with sync'. So no change here.

First pulley update request around 14:42, update request for other email account at 14:46, another pulley update for hushmail account at 14:48 and after that I just left the device idle for a long time, it seems to have done automatic email checks and stuff.

Update #3: As per request, performed the recreation of the account and the pulley update to get better logs.

Update #2: Updated device to 1.0.4.20 (Ohijärvi) and recreated the account using the original method. Same outcome, fetching email fails after initial success.

I am using latest update 1.0.3.8 (Naamankajärvi).

Edit: The SSL issue was misconfiguration based on Hushmail documentation insisting on using SSL instead of TLS in port 587. Removed SMTP SSL part from the title.

I have included links to relevant logs uploaded to pastebin and also a detailed step by step instruction how to reproduce / what happened on screen.

When I request an update via the pulley, the server tells us that there are new messages:

[2200] Feb 04 22:53:26 [Debug] IMAP : "2" RECV: * OK [UNSEEN 36] mailbox contains unseen messages

However the process fails for some reason and the new email is not fetched.

SMTP seems to fail because of an SSL issue:

[2200] Feb 04 22:49:26 [Warning] socketError: 13 : "Error during SSL handshake: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol"

I am not running anything mission critical with the device at the moment so I can assist with futher testing, if needed (the hushmail account requires purchased desktop version to allow IMAP/POP). My laptop did not behave this morning, so no wireshark logs, will try to provide if needed.

Thanks.

IMAP Inbox updates fail after successful initial setup with Hushmail

I have issues with fetching and sending email from my Hushmail account (IMAP) using Jolla Email App. The initial setup will fetch the content of the inbox correctly, but after that any subsequent update will fail with "Problem with Sync". <strikethrough>Sending email is also a no go</strikethrough>. The same settings for both for my desktop PCs and the Maildroid (android) app installed to my Jolla device from Yandex store.

Update #8: Updated to 1.1.1.27. No changes.

Update #7: Updated to 1.1.0.39. No changes.

Update #6: Updated the device to opt-in latest firmware 1.1.0.38 (Uitukka). Enabling the Hushmail email account and selecting Update from the pulley still results in 'Problem with Sync'. Also observed that when going to an individual sub folder, the initial sync from the folder will fetch all the emails currently in the folder, but any attempt to select 'Update' from the pulley menu also results in 'Problem with Sync'.

I have not deleted and recreated the email account after update #5 even when I have updated the firmware, as the release notes have not indicated anything email related that would have warranted that, atleast from my point of view with no better knowledge of any internal changes. I will recreate the account upon request, but only if a dev can point out that it would actually be of any use at this time.

Update #5: Updated the device to latest firmware 1.0.7.16 (Saapunki) and recreated the hushmail account once again. Initial setup still works, sending email works, requesting inbox update still results in 'Problem with Sync'. Latest message server log attached.

Messageserver log 2014-06-10 (http://pastebin.com/pcqKwAiu)

Account created around 15:56, initial hushmail inbox fetch was already done when I started the email application at 16:09 so I sent an email to test outgoing email, around 16:13 I sent email to ACCOUNT@hushmail.com from another email address to test fetching updated inbox, waited until the log was appended by the system around 16:17.

Update #4: Updated the device to latest firmware 1.0.5.16 and recreated the hushmail account again. Initial setup is ok, after that all update requests from the pulley menu fail with 'Problem with sync'. So no change here.

First pulley update request around 14:42, update request for other email account at 14:46, another pulley update for hushmail account at 14:48 and after that I just left the device idle for a long time, it seems to have done automatic email checks and stuff.

Update #3: As per request, performed the recreation of the account and the pulley update to get better logs.

Update #2: Updated device to 1.0.4.20 (Ohijärvi) and recreated the account using the original method. Same outcome, fetching email fails after initial success.

I am using latest update 1.0.3.8 (Naamankajärvi).

Edit: The SSL issue was misconfiguration based on Hushmail documentation insisting on using SSL instead of TLS in port 587. Removed SMTP SSL part from the title.

I have included links to relevant logs uploaded to pastebin and also a detailed step by step instruction how to reproduce / what happened on screen.

When I request an update via the pulley, the server tells us that there are new messages:

[2200] Feb 04 22:53:26 [Debug] IMAP : "2" RECV: * OK [UNSEEN 36] mailbox contains unseen messages

However the process fails for some reason and the new email is not fetched.

SMTP seems to fail because of an SSL issue:

[2200] Feb 04 22:49:26 [Warning] socketError: 13 : "Error during SSL handshake: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol"

I am not running anything mission critical with the device at the moment so I can assist with futher testing, if needed (the hushmail account requires purchased desktop version to allow IMAP/POP). My laptop did not behave this morning, so no wireshark logs, will try to provide if needed.

Thanks.

IMAP Inbox updates fail after successful initial setup with Hushmail

I have issues with fetching and sending email from my Hushmail account (IMAP) using Jolla Email App. The initial setup will fetch the content of the inbox correctly, but after that any subsequent update will fail with "Problem with Sync". <strikethrough>Sending email is also a no go</strikethrough>. The same settings for both for my desktop PCs and the Maildroid (android) app installed to my Jolla device from Yandex store.

Update #9: Updated to 1.1.2.15 (Yliaavanlampi) (early access). Enabled hushmail account. No changes. Did not do a complete account reinstall this time either.

Update #8: Updated to 1.1.1.27. No changes.

Update #7: Updated to 1.1.0.39. No changes.

Update #6: Updated the device to opt-in latest firmware 1.1.0.38 (Uitukka). Enabling the Hushmail email account and selecting Update from the pulley still results in 'Problem with Sync'. Also observed that when going to an individual sub folder, the initial sync from the folder will fetch all the emails currently in the folder, but any attempt to select 'Update' from the pulley menu also results in 'Problem with Sync'.

I have not deleted and recreated the email account after update #5 even when I have updated the firmware, as the release notes have not indicated anything email related that would have warranted that, atleast from my point of view with no better knowledge of any internal changes. I will recreate the account upon request, but only if a dev can point out that it would actually be of any use at this time.

Update #5: Updated the device to latest firmware 1.0.7.16 (Saapunki) and recreated the hushmail account once again. Initial setup still works, sending email works, requesting inbox update still results in 'Problem with Sync'. Latest message server log attached.

Messageserver log 2014-06-10 (http://pastebin.com/pcqKwAiu)

Account created around 15:56, initial hushmail inbox fetch was already done when I started the email application at 16:09 so I sent an email to test outgoing email, around 16:13 I sent email to ACCOUNT@hushmail.com from another email address to test fetching updated inbox, waited until the log was appended by the system around 16:17.

Update #4: Updated the device to latest firmware 1.0.5.16 and recreated the hushmail account again. Initial setup is ok, after that all update requests from the pulley menu fail with 'Problem with sync'. So no change here.

First pulley update request around 14:42, update request for other email account at 14:46, another pulley update for hushmail account at 14:48 and after that I just left the device idle for a long time, it seems to have done automatic email checks and stuff.

Update #3: As per request, performed the recreation of the account and the pulley update to get better logs.

Update #2: Updated device to 1.0.4.20 (Ohijärvi) and recreated the account using the original method. Same outcome, fetching email fails after initial success.

I am using latest update 1.0.3.8 (Naamankajärvi).

Edit: The SSL issue was misconfiguration based on Hushmail documentation insisting on using SSL instead of TLS in port 587. Removed SMTP SSL part from the title.

I have included links to relevant logs uploaded to pastebin and also a detailed step by step instruction how to reproduce / what happened on screen.

When I request an update via the pulley, the server tells us that there are new messages:

[2200] Feb 04 22:53:26 [Debug] IMAP : "2" RECV: * OK [UNSEEN 36] mailbox contains unseen messages

However the process fails for some reason and the new email is not fetched.

SMTP seems to fail because of an SSL issue:

[2200] Feb 04 22:49:26 [Warning] socketError: 13 : "Error during SSL handshake: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol"

I am not running anything mission critical with the device at the moment so I can assist with futher testing, if needed (the hushmail account requires purchased desktop version to allow IMAP/POP). My laptop did not behave this morning, so no wireshark logs, will try to provide if needed.

Thanks.

IMAP Inbox updates fail after successful initial setup with Hushmail

I have issues with fetching and sending email from my Hushmail account (IMAP) using Jolla Email App. The initial setup will fetch the content of the inbox correctly, but after that any subsequent update will fail with "Problem with Sync". <strikethrough>Sending email is also a no go</strikethrough>. The same settings for both for my desktop PCs and the Maildroid (android) app installed to my Jolla device from Yandex store.

Update #10: Updated to 1.1.4.28 (Äijänpäivänjärvi)(early access). Enabled hushmail account. No changes. Did not do a complete account reinstall this time either.

Update #9: Updated to 1.1.2.15 (Yliaavanlampi) (early access). Enabled hushmail account. No changes. Did not do a complete account reinstall this time either.

Update #8: Updated to 1.1.1.27. No changes.

Update #7: Updated to 1.1.0.39. No changes.

Update #6: Updated the device to opt-in latest firmware 1.1.0.38 (Uitukka). Enabling the Hushmail email account and selecting Update from the pulley still results in 'Problem with Sync'. Also observed that when going to an individual sub folder, the initial sync from the folder will fetch all the emails currently in the folder, but any attempt to select 'Update' from the pulley menu also results in 'Problem with Sync'.

I have not deleted and recreated the email account after update #5 even when I have updated the firmware, as the release notes have not indicated anything email related that would have warranted that, atleast from my point of view with no better knowledge of any internal changes. I will recreate the account upon request, but only if a dev can point out that it would actually be of any use at this time.

Update #5: Updated the device to latest firmware 1.0.7.16 (Saapunki) and recreated the hushmail account once again. Initial setup still works, sending email works, requesting inbox update still results in 'Problem with Sync'. Latest message server log attached.

Messageserver log 2014-06-10 (http://pastebin.com/pcqKwAiu)

Account created around 15:56, initial hushmail inbox fetch was already done when I started the email application at 16:09 so I sent an email to test outgoing email, around 16:13 I sent email to ACCOUNT@hushmail.com from another email address to test fetching updated inbox, waited until the log was appended by the system around 16:17.

Update #4: Updated the device to latest firmware 1.0.5.16 and recreated the hushmail account again. Initial setup is ok, after that all update requests from the pulley menu fail with 'Problem with sync'. So no change here.

First pulley update request around 14:42, update request for other email account at 14:46, another pulley update for hushmail account at 14:48 and after that I just left the device idle for a long time, it seems to have done automatic email checks and stuff.

Update #3: As per request, performed the recreation of the account and the pulley update to get better logs.

Update #2: Updated device to 1.0.4.20 (Ohijärvi) and recreated the account using the original method. Same outcome, fetching email fails after initial success.

I am using latest update 1.0.3.8 (Naamankajärvi).

Edit: The SSL issue was misconfiguration based on Hushmail documentation insisting on using SSL instead of TLS in port 587. Removed SMTP SSL part from the title.

I have included links to relevant logs uploaded to pastebin and also a detailed step by step instruction how to reproduce / what happened on screen.

When I request an update via the pulley, the server tells us that there are new messages:

[2200] Feb 04 22:53:26 [Debug] IMAP : "2" RECV: * OK [UNSEEN 36] mailbox contains unseen messages

However the process fails for some reason and the new email is not fetched.

SMTP seems to fail because of an SSL issue:

[2200] Feb 04 22:49:26 [Warning] socketError: 13 : "Error during SSL handshake: error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol"

I am not running anything mission critical with the device at the moment so I can assist with futher testing, if needed (the hushmail account requires purchased desktop version to allow IMAP/POP). My laptop did not behave this morning, so no wireshark logs, will try to provide if needed.

Thanks.