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Hi there,

I had this only once in two days and sadly I can not reproduce it, but it has happened: I have double tapped on the device, I could see that the background light went on but the screen stayed black. When I swiped over the screen I heard the clicking of a pulley menu: the phone was thinking that it would be operating properly.

Temporary solution

Swipe down from top, like go to sleep and then double tap again.

Hi there,

I had this only once in two days and sadly I can not reproduce it, but it has happened: I have double tapped on the device, I could see that the background light went on but the screen stayed black. When I swiped over the screen I heard the clicking of a pulley menu: the phone was thinking that it would be operating properly.

Temporary solution

Swipe down from top, like go to sleep and then double tap again.

Hi there,

I had this only once in two days and sadly I can not reproduce it, but it has happened: I have double tapped on the device, I could see that the background light went on but the screen stayed black. When I swiped over the screen I heard the clicking of a pulley menu: the phone was thinking that it would be operating properly.

Temporary solution

Swipe down from top, like go to sleep and then double tap again.

Hi there,

I had this only once in two days and sadly I can not reproduce it, but it has happened: I have double tapped on the device, I could see that the background light went on but the screen stayed black. When I swiped over the screen I heard the clicking of a pulley menu: the phone was thinking that it would be operating properly.

Temporary solution

Swipe down from top, like go to sleep and then double tap again.